Connection problem
Can’t even begin to sign in to my account. It keeps saying unstable internet connection when it’s the only app which can’t seem to connect to the internet. All the other apps on my phone function well enough without any delays. I’ve tried using both wifi and data and nothing seems to work.
Stop forcing this app to happen.
Website was already working before. Now we just have an app with really really bad programming. Everything crashes. Just stick to the old website, no one is finding this helpful at all. Unless you invest in better programmers then maybe this can actually be somewhat purposeful
No specification for each treatment
The facials do not tell you how long and just what they’re gonna use. They don’t even specify if it’s a facial or just shining a light on your face. It’s easy to book and pay for your stuff but the lack of information on how certain things are really makes it difficult. You have to visit the stores in person just so that you get the procedures explained to you. It’s Inefficient and it lacks convenience.
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Smooth
App is easier to use now compare to the old app. It’s easier to track the location and the available time slots, it took too much time to load on previous app in which I have to contact the support on your website. Back button must be improved after reading the T&C for payment as it will land you to login page after reading it.
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No way to cancel/reschedule bookings
Newer UI is definitely more aesthetic. I just wish they didn’t take away users’ independence on managing their own bookings. Now, you had to contact the branch just to reschedule appointments when I can perfectly do this on my own through the old website. Just ridiculous. Bring the old website back. No fluff, just straight forward functionality.
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App is slow
App needs improvement. It took 3 times before I was able to pay for a service because it was so slow and there was also a point that it had flashing screen. Don’t know how to add screen recording here.
But it was easy to book an appointment.
Also, pls put a search bar on the Promo tab
But it was easy to book an appointment.
Also, pls put a search bar on the Promo tab
PROBLEMATIC APP
There are so many inconveniences with this app.
1. UNABLE TO RESET PASSWORD
You can’t reset your password, they will direct you to their website byt their website is crashing and can’t go through.
2. UNABLE TO SEE ELITE MEMBERSHIP
You can’t see or find your membership in the cards tab. They will keep on telling you to reinstall the app but there are no chnges. Then they will tell you to go to your account but still they can’t resolve the issue.
3. MISSING ITEMS YOU ADD IN THE CART
Once you exit the app, the next day or in a few hours your added items are no longer in your cart.
4. WRONG BIRTHDATE DISPLAYED
I tried to change my birthdate because they defaulted it into January 1970. But when I tried to change it into my real birthdate, it still doesn’t change.
4. INCONVENIENT SEARCH TABS
When you are trying to search for a specific item or promo it does not appear.
5. UNORGANIZED DISPLAY OF PROMOS
The promos displayed are scattered and hard to find
1. UNABLE TO RESET PASSWORD
You can’t reset your password, they will direct you to their website byt their website is crashing and can’t go through.
2. UNABLE TO SEE ELITE MEMBERSHIP
You can’t see or find your membership in the cards tab. They will keep on telling you to reinstall the app but there are no chnges. Then they will tell you to go to your account but still they can’t resolve the issue.
3. MISSING ITEMS YOU ADD IN THE CART
Once you exit the app, the next day or in a few hours your added items are no longer in your cart.
4. WRONG BIRTHDATE DISPLAYED
I tried to change my birthdate because they defaulted it into January 1970. But when I tried to change it into my real birthdate, it still doesn’t change.
4. INCONVENIENT SEARCH TABS
When you are trying to search for a specific item or promo it does not appear.
5. UNORGANIZED DISPLAY OF PROMOS
The promos displayed are scattered and hard to find
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Such a Shame
Sobrang nakakahiya itong app na ito for the company. I’m not even sure kung paano ito na-approve to be published. Did someone even test it before it was rolled out? This isn’t a better app, it’s actually even worse. And to be honest, the old app was less worse.
Please hire better app developers. Please don’t cut costs too much. As a customer, this app feels like it was done just for the sake of having an app and not really done to give customers a better experience and service.
And once again, such a shame.
Please hire better app developers. Please don’t cut costs too much. As a customer, this app feels like it was done just for the sake of having an app and not really done to give customers a better experience and service.
And once again, such a shame.
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The app always crashes.
I was trying to book an appointment. As I was pinning my location, the app closes itself. I have tried again and again and it always does the same thing. Waste of storage space. I just have to call the branch I want to have an appointment with (this totally defeats the purpose of having an app to book appointments).
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Not working.
Old app isn’t working anymore so I had to download this new one. Nothing will load. I can’t even log in. It keeps telling me my password is wrong even though I’ve already changed it. Tried changing it again but it won’t let me anymore. Dysfunctional app that’s hard to navigate. Plus, their website is the same. Slow, won’t load, won’t log me in. The old app was wayyy better.
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Sorting Option
Booking and buying through the app is fast and convenient, which I really appreciate. However, it would be great to have a sorting option especially by price and by type of service. This would make it much easier to find exactly what I’m looking for.
CANNOT RESET PASSWORD
Tried to reset the password using the app. A notice prompt that an instruction will be sent to my email. However, upon checking my email, there is no instruction. The email only contains my Name, email adress and URL link. No temporary password or whatnots. I cannot recover my account and cannot book for an appointment. So disappointing.
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Bad UI! Looks like a college student made their app
Very inconvenient to use, always refreshing. If only I can give 0 star rating for the inconvenience. It’s so difficult to book / reschedule an appointment using this app!!!! It was easier when there was still the website version. It seems like the app was made by a college student for his thesis. Very slow and inefficient app
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The worst!
This is the worst app I’ve ever had to use. Everything takes forever to load, and you’re lucky if you can even accomplish what you need to. Even something as simple as booking an appointment can really test your patience. The sad part is, you can’t book through their website anymore, so you’re stuck dealing with this dysfunctional app. I had to go to one of their branches just to ask them to book for me because the app wouldn’t process it. So disappointing — the older version was better, even though it was still a headache.
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unable to book thru app & web version
booking is so hassle! been booking my appointments thru their old website WITHOUT HASSLE for years and now i can’t even book anywhere unless i call their hotline. my loc in app shows UNKNOWN LOCATION when i already pinned a nearby cafe’s address. app is so slow, my packages won’t even load properly. DI KO GETS BAT NAG APP PA, EVEN WEBSITE NYO HINDI NAMAN MAKAPAGBOOK. i might switch to wink laser na lang after i finish my sessions. sobrang hassle yikes
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Booking got worse
In the previous version of the app, booking was noticeably faster and more user-friendly—it would automatically suggest the nearest available dates, making it easier to explore other options. Now, however, the loading time is extremely slow, and it often just shows that slots are fully booked. To check other dates, I have to manually change the date, wait again, and still end up seeing everything as unavailable. This not only delays my visit but also impacts potential sales and leaves customers disappointed.
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Soooo unnecessary
I went there to get my facial done but they told me I can only reserve if I download the app. I tried, I downloaded the app but it doesn’t even let me choose my preferred date when or where I can get my facial done! It just goes straight to payment which is soooo money grubbing behavior. There should be an option to book onsite!
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Not useful at all
It’s always stuck at loading, logs you out automatically then. it becomes difficult to log in ‘cause it’s stuck at loading. :/
Booking Appointments are useless
I happen to cannot book any appointment with the app given that I already put the filters for most of the stores in my vicinity and even went to dates to as far as December 2025. It is disappointing that payment comes first before booking the appointment because the payment for the service is non refundable once paid.
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I miss the old website.
I miss booking through the website before — so much more efficient and effective. I’ve tried both app versions and both are bad. This second version is worse since a lot of things are not even functioning properly. Even for payment. I already paid through my selected payment method and it went through (I have receipts for it) but in the app it says that “payment failed”. So now I have to contact the customer to fix this stuff.
I can’t believe how a large skin care clinic with multiple branches like this still can’t have a customer-friendly application. I have nothing against your actual skin care services because they are good — but your application just makes the booking processes so much harder! Please work on it! You probably
lost a lot of potential customers and clients because they can’t get through ordering through your very dysfunctional app!
This is my first time writing a review for an app too because it’s just so bad!
I can’t believe how a large skin care clinic with multiple branches like this still can’t have a customer-friendly application. I have nothing against your actual skin care services because they are good — but your application just makes the booking processes so much harder! Please work on it! You probably
lost a lot of potential customers and clients because they can’t get through ordering through your very dysfunctional app!
This is my first time writing a review for an app too because it’s just so bad!
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