Worst app and even worse customer support
Selects delivery and it checked out order as pickup.. support was useless with 0 empathy.
My last order
The most polite person I’ve ever encountered with your service and I hope more people give him five stars because he was absolutely impeccable and very very personable. He was great five stars all around.
Skip is the best
I have had the best experience on skip as a customer
Greate customer service and care
Skip has more offers/discounts than DoorDash. Avoid ubereats
Greate customer service and care
Skip has more offers/discounts than DoorDash. Avoid ubereats
Bad customer service.
I am genuinely sick of skips customer service. Almost every interaction with an agent has been negative. I shouldn’t have to wait 30 minutes for an agent to respond to a basic question before shutting down the conversation WITHOUT answering the question.
I’ve had this app for quite a long time. I just don’t see the benefits to using it any further.
I’ve had this app for quite a long time. I just don’t see the benefits to using it any further.
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Easy
Everything was perfect
Poor service High Prices
I have had many instances with both restaurants and support being unhelpful. It should never be over 30$ for a single meal. I had one question for support about my order and they just kept saying random things without actually answering my question: can you apply a coupon code for me. All I needed was a yes or no.
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Such a scam
I was supposed to get $20 off my first order but it suddenly disappeared. Support was helpless.
worst delivery app by far
offers are just a lie sometimes
Why!?
Why would you remove the map from the map to see what is around, such a dumb move.
Any 5 star rating is probably a bot
DO NOT USE DOOR DASH. Their service and customer service is the worst of all the delivery apps i have used. Multiple orders arriving hours later, yes sometimes multiple hours. They do nothing to help help you and just use platitudes. Literally any food delivery app is better than them
Awful Business Practice
If I could give a minus zero stars I would. Tried to order from a place at 9:15pm and the app auto selected a restaurant about 20km away and the food would take 1-1/2 hours to get to my house and it did not tell me that until after I confirmed my payment then when I tried to immediately cancel after seeing how long it would take, support told me that I’d only be refunded the tax and my tip so on a total of $54.00 order I’d get back only $9.00 they kept $45.00 claiming that the resultant had already started making my food. Which is not true as I tried to cancel right away as I was not waiting over an hour for food when I’d find a restaurant closer than the one the app auto selected! This is awful business practice and will absolutely never be using this app ever again, I have deleted my account and will be telling every person I know of this sleazy business practice. I think this should be in your terms when you sign up that you will not be getting a refund of the full amount when you cancel an order.
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Just a price hike
Look they ad 25 bucks min for delivery plus tip it’s insane ordered once and no thank you! The amount of profit is ridiculous save up order and pick up even delivery pizza is cheaper
Forced Pop Up Scams
Just did my 1st (And Last) order with Skip, after I hit the pay button, in the Skip app I received a pop up for a known online scam with the Decline button greyed out so I could not decline, so Skip just have my credit card info to a known online scam during my 1st order with them, I’ll now be contacting Skip corporate (even though that will be as useless as the 40 minute chat they just hung up on me on), I’ll be contacting the company I ordered from, and I’ll be contacting Apple for allowing this known scam.
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Average
Our city is so medium that we only have two options of late night dining . McDonald’s and Burger King . They must stay open because of some sort of obligation with skip but the franchise owners definitely can’t staff 24 hrs for effective service. That’s the only reason you’re getting three stars because sometimes,(even though I know the food will be two hours soggy and cold because you have zero drivers available), I will order a feast while drunk and get hosed with quality and service. So three stars. If I lived in a bigger city then you would rank higher.
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Easy ordering, great deals
Got skip+ with my CIBC Costco card. That gave me great deals on food delivery. I use it at least twice a month now. I would recommend it to anyone that has a CIBC Mastercard
Used to be good
Today was the last straw. Gave me a 50% code on the front page and it didn’t work no matter what I did. Went over to DoorDash and my order was way cheaper, also faster delivery time. Garbage app as well DoorDash is my new friend
Rude customer service
I don’t recommend this if something goes wrong with your order you will find no help!!!! Watch out please.
Losing features and restaurants
Unfortunately, many restaurants appear to be leaving Skip, and in addition to (perhaps because of) that, they have removed the browsable map feature that used to be in this mobile app and on their website. This means that locating restaurants near you or in a direction you may be travel on a map, so you can order ahead for pickup, is no longer possible with Skip. (Listing restaurants by distance is not useful because they may not be in the direction you are going.)
I have contacted their customer support (July 2026) and they claim they never had a browsable map, even though I have been using it for years. In addition, they claimed to have no way to contact them other than by the support chat, which makes no sense at all.
Because of all this, I will be switching to another service or ordering directly from the restaurant themselves.
I have contacted their customer support (July 2026) and they claim they never had a browsable map, even though I have been using it for years. In addition, they claimed to have no way to contact them other than by the support chat, which makes no sense at all.
Because of all this, I will be switching to another service or ordering directly from the restaurant themselves.
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Customer Support didn’t do a thing to help
If i can give negative stars for how freaking bad this customer support is, i would.
I waited for my order 1hr and the restaurant still have not accepted my order. Then i used support to figure out what happened. They said wait another 5-10 minutes and see. I was like what do you mean wait???? I called the restaurant and they said that they don’t know anything about my order, nothing showed up. And i told support about that and stilll said “please wait another 5-10 minutes.” And then at the end he just left the chat…
I waited for my order 1hr and the restaurant still have not accepted my order. Then i used support to figure out what happened. They said wait another 5-10 minutes and see. I was like what do you mean wait???? I called the restaurant and they said that they don’t know anything about my order, nothing showed up. And i told support about that and stilll said “please wait another 5-10 minutes.” And then at the end he just left the chat…
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App quality
App freezes very often
