Useless on an iPad
I have just installed the new app on both my iPhone and iPad. It appears to me that it is really only designed for the iPhone. I cannot get it to go full screen on my iPad. It is either thin and narrow or sometimes goes to a letterbox across the screen so I have to keep scrolling up and down. Effectively I can no longer use the convenience of the larger screen or attached keyboard that I have on the iPad. I now have to fiddle about with the onscreen keyboard and smaller screen on my iPhone. Not good.
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Response from developer
Thank you for your review and we're sorry for any disappointment caused. We recognise that the iPad experience hasn't been as smooth as expected. Optimising the app for iPad users is already on our radar, and we're prioritising this.
The old app was perfectly fine, this one is awful
Had to phone customers services just to log in for the first time. Now when I try to log in it takes ages, I keep going through all the log in steps just for it to tell me there’s an error and I should try again later. The app interface itself looks unprofessional especially for a banking app. The old app worked perfectly fine and was easy to navigate/log in.
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Response from developer
Hello, thank you for your review. We apologise for any inconvenience caused. This particular issue has now been resolved, and you should be able to log in successfully. If you experience any further issues, please contact us at appfeedback@skipton.co.uk or by telephone 0345 130 4741.
New app
Easy to use app
Terrible App
A typical app that used to be ok but is now a nuisance, borne on the back of regulators who expect firms to so-called protect consumers, when in fact all it’s really doing is covering back sides. An absolute nuisance of an app to use now. It was ok previously.
????
Why on earth did you roll out an incomplete app? Are you children? What happened to testing? What on earth js your Board thinking allowing this to happen? I shan’t download the new app and will instead go to the trouble of turning on my laptop until the reviews consistently show you have sorted yourselves out.
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Terrible
Doesn’t work properly on an iPad constantly changes orientation among other things. Half the time only shows a small part of the page
Terrible - avoid!
They need to hire proper developers, what a load of rubbish. I can’t even see anything in the app because it forever is “Loading preferences”. I am now contemplating moving my funds elsewhere to someone with competent developers with a working app so I can see my statements and balance.
Would give 0 stars if I could
I was invited to move app now knowing that this new app has a fraction of the features of the old app, is a buggy mess and a security nightmare. Changing app has caused us huge issues with accessing our online account due to the limitations of the new app. Would not recommend!
Awful.
No way to generate a one time pass code, poor lay out and if you follow the help on the Skipton website it only shows you the old app. I can’t add an account or withdraw anything. I’m really unhappy with the changes.
Designed by a child
The new update is shocking compared to the old app, it’s like the child’s version. Massive text, basic font, awful yellow accent colour schemes and use of bold.
The transitions to different pages are awful, even the basic boxes seem clunky. Such a shame.
The transitions to different pages are awful, even the basic boxes seem clunky. Such a shame.
Falling at the first hurdle…
On my PC I am told to generate a secure passcode by logging into the App on my phone, then finding “more” > “secure passcode” in the menu at the bottom of the screen. My screen doesn’t look like this, there is no menu at the bottom and hence no “more” to click on. I have given up on two separate occasions! 😡
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A retrograde step
This app has lost the iPad functionality it previously had. The app is now only for iPhone and therefore hovers in the middle of the screen or if expanded does not fit properly. Please add iPad compatibility
App doesn’t even open
Just downloaded the new app, only to discover it’s not working, couldn’t get past the setup and it kept on crashing. Really disappointed to see this. Please fix it asap! The old app was perfectly fine.
Moving to the new app
Seamless experience
It’s ok
Doesn’t save my nominated account
Downgraded
This app is a significant backwards step versus the previous one now I can’t go back. Only designed for a phone so iPad view is reduced. Quality of imagery text and layout all poor almost looks fake.
Seems like a big downgrade
On my iPad the app doesn’t resize to the whole width of the screen. It clearly looks like it’s only been built with iPhones in mind. And the font size is huge - it looks like it’s either been designed for children or people with very poor eyesight.
The old app was much better in terms of look and feel. The previous app wasn’t broken, so why try to “fix” it????
The old app was much better in terms of look and feel. The previous app wasn’t broken, so why try to “fix” it????
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Response from developer
We're sorry for any disappointment experienced. The tablet layout needs work, and we see that. We’re investigating this and we thank you for your feedback. Our new app has been designed to give our members a better digital experience. Over the coming months, we’ll be adding even more features and improvements.
Obligatory Facial ID
To use this App you must upload a photo of your your Passport or your Driving Licence. If you have neither yo will not be able to use the App.
Shame on you Skipton.
Shame on you Skipton.
Easy
Signing up was easy and smooth. I’ve found this APP looks and feels far more modern than the previous one.
Step backwards
Who decided to have a big button on the account screen to close the account? Seems very strange to make that in a place that can be accidentally pressed. I don’t need that EVERY time I log in to see my account.
So many one star reviews. Why on earth have Skipton not paused the rollout of this unfinished poor software?
So many one star reviews. Why on earth have Skipton not paused the rollout of this unfinished poor software?
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