Skipton by invite Reviews: Is It Legit?

Name: Skipton by invite
Rating: 1.75 (4 reviews)

Skipton by invite

Skipton Building Society

💰 Finance

Customer Experience

Positive experience16.3% of reviews

Neutral4.3% of reviews

Negative experience79.3% of reviews

~ Based on 92 written reviews from the US App Store.

Is Skipton by invite Safe?

Not enough ratings yet to assess Skipton by invite.

Is Skipton by invite Legit?

Skipton by invite appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Skipton by invite is 75/100.

Based on 75 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Flaws need fixing

Giving two stars is generous. I now have two versions of the Skipton app and a web login all which use different usernames and passwords. Every time you logon, this app prompts ‘have you already moved to the new app?’. It really should know this. Skipton have also completely broken the ability to manage registered devices. My nominated accounts for withdrawals have been lost and you can’t generate security codes (needed to add nominated accounts via the web site). You really have fundamentally broken the basic ability to manage accounts. The new app can’t generate security codes and doesn’t have the functionality of the web site, which is plastered with messages saying we should now use this useless new app instead. This utter mess creates a hackers paradise; by confusing customers with multiple logins you’ve made it easier to compromise their accounts at a time when higher security is demanded. Your IT team really should try harder.

MSMr. Skipton

12 days ago

Response from developer

Thank you for your detailed feedback, and we apologise for any disappointment caused. If you have switched to the new Skipton app, then this is now the place where you'll manage your accounts and complete your transactions. You can now remove the old Skipton app, and you won’t be able to transact through the Skipton Online portal via the website. The Secure Passcode feature has been discontinued. We’ll be launching a new version of Skipton Online later in the year. For further guidance, please get in touch with our team on 0345 130 4741 and we can discuss it in more detail with you.

Withdrawal

Having received a credit from a maturing account into one that was not earning any interest I decided to move the funds into the Skipton 19 month fixed account.
In bed last night I realised I had made a stupid mistake as I needed to pay my scaffolders in the next couple of weeks.
I rang this morning and was answered by Bethany who was very patient and guided
me through the process of closing the account and transferring the money back into my account.
I want to say a big thank you to Bethany for saving me from some severe stress and embarrassment.
Les

9999lelly

22 days ago

Response from developer

Thank you for your brilliant review! It’s great to hear Bethany provided you with the support you needed.

Confusing statements

When withdrawing funds from a flexible ISA I have to accept the statement that “I will lose my tax advantages”. It should say you “may” lose tax advantages. On the final acceptance screen, for the first time it says “ you will not lose tax advantages if you pay funds back in before the end of the tax year”. Which is the correct advice!

IITS-Nigel

23 days ago

Response from developer

Thank you for your review. We appreciate you taking the time to provide us with your feedback.

Much worse than the old app

Extremely slow, with loading screens often taking over 10 seconds. Hugely excessive whitespace padding (especially vertically) and unnecessary secondary information on main accounts overview screen, and use of ridiculously large icons means excessive scrolling is required: clearly not designed for or tested on smaller phones. Does not use standard iOS date picker to select withdrawal dates. Feels like a clunky new website backend with only a very thin wrapper around it.

Ddavecycl

a month ago

Response from developer

We are sorry to hear this! If you would like to discuss this in more detail with us, please contact us at appfeedback@skipton.co.uk

Prompted withdrawal

Your advice on electronic transactions prompted me to tidy up the savings account mentioned and I moved it to my current account. I'll see how long it takes you to advise me of this transaction. I did receive in the past an email about an account I had closed a number of months earlier.

BAbob&carol ted & alice

a month ago

Response from developer

Thank you for your review. Feel free to email us at appfeedback@skipton.co.uk or you can call our support team on 0345 130 4741 if you have any questions.

Frustratingly withdrawals only happen on a week day!

When you are sitting trying to catch up on admin and moving money around it is so frustrating that all my other banks and savings accounts move money instantly but with the Skipton you have to wait for then to process it on a week day, completely holding you up!

SSalisburydeb

2 months ago

Response from developer

Thank you for your review. Unfortunately we can only process withdrawals on working days, not bank holidays or weekends. Sorry for any inconvenience caused.

Can’t get money out

Apparently my accounts no longer have a nominated account (even though they’re paying monthly interest to it) so I tried to set one up. The website requires you to open the mobile app and set a secure passcode. The new app doesn’t have this option so I’ll have to visit a branch instead. This is the latest in a long line of IT issues I’ve experienced with Skipton and will be moving my funds elsewhere when they eventually allow to access my own money!

MMurun64

2 months ago

Response from developer

Sorry for any frustration caused. You should be able to add a nominated bank account via the new app. Please can you email us at appfeedback@skipton.co.uk or call our support team on 0345 130 4741 and we can take a look into this for you.

Wish I hadn’t been invited

The screen feels like it hasn’t been sized properly and you have to scroll both up and down AND left to right to see everything. It feels clunky.
The process to move was smooth, but now I have lost access to both the old app that was fine and to the website until that is sorted. I hope both the app and the website are sorted soon. I will be minimising my contact with Skipton until that happens.

KKath64

2 months ago

Response from developer

Thank you for your review and sorry for any frustration caused. Feedback helps us to shape the overall app experience for our members. If you would like to provide further details about your feedback, you can email us at appfeedback@skipton.co.uk.

Not great for IPads

App doesn’t fill the screen on my iPad which I use for all my online banking tasks. It’s very annoying not being able to see all my savings accounts on one page. The old app was much easier to read. Obviously designed for phones, but don’t understand why the old app worked on tablets but this one has a restricted viewing area.

J1Janet 100010

2 months ago

Response from developer

We are sorry for any disappointment caused. We're aware that the iPad experience has not been as smooth as expected. We're making some key changes to how our new app works on the iPad. These updates will be coming soon.

&£?:”plume”

The new app doesn’t have a clear summary of all the accounts on one page. It is more confusing to have to scroll back and forth.
The maturity end date is welcome. An opening account date would help too.
Also it should be possible to easily link to the main features and the terms and conditions for each account. This is missing. Would avoid lots of calls to the head office. Especially now there is no chat facility in app.

&&£:?”plume”

2 months ago

Response from developer

Thank you for your feedback - we appreciate it!

Wish I still had the old one

Unfortunately this isn’t a step forward. On my iPad, it renders as a small phone sized app, making it really difficult to use. I loved the old app, it was so easy to use and I could see everything at a glance. Now I have to scroll down and across to see everything. Genuinely makes me less confident saving with Skipton, I would rather use one of the other building societies where I can see everything easier.

I’d be interested to know the rationale behind this rewrite, there didn’t seem to be anything wrong with the old one. It was one of the best banking apps I’ve used.

AAmyH98765

2 months ago

Response from developer

Thank you for your review and we're sorry that you feel this way. We recognise that the iPad experience hasn't been as smooth as expected, and optimising the app for iPad users is already on our radar, and we're prioritising this. Please bear with us whilst we update this. If you would like to discuss this with us in more detail however, please email us at appfeedback@skipton.co.uk. Thank you.

Very disappointing.

I really wish I’d not followed the invitation link. I was perfectly happy and comfortable with the Skipton app as it was. Everything was clear and easy to navigate. Even the opening welcome by name felt reassuring.
This, on the other hand is poorly designed and amateurish in implementation.
It seems like ‘invitation’ status is effectively using customers and their finances as beta testers for a not fit for purpose app.

DCDa Pa Ca

2 months ago

Response from developer

Thank you for your review. Feedback helps us to shape the overall app experience for our members. If you would like to provide further details about your feedback, you can email us at appfeedback@skipton.co.uk.

Useless on an iPad

I have just installed the new app on both my iPhone and iPad. It appears to me that it is really only designed for the iPhone. I cannot get it to go full screen on my iPad. It is either thin and narrow or sometimes goes to a letterbox across the screen so I have to keep scrolling up and down. Effectively I can no longer use the convenience of the larger screen or attached keyboard that I have on the iPad. I now have to fiddle about with the onscreen keyboard and smaller screen on my iPhone. Not good.

RRoblegore

3 months ago

Response from developer

Thank you for your review and we're sorry for any disappointment caused. We recognise that the iPad experience hasn't been as smooth as expected. Optimising the app for iPad users is already on our radar, and we're prioritising this.

The old app was perfectly fine, this one is awful

Had to phone customers services just to log in for the first time. Now when I try to log in it takes ages, I keep going through all the log in steps just for it to tell me there’s an error and I should try again later. The app interface itself looks unprofessional especially for a banking app. The old app worked perfectly fine and was easy to navigate/log in.

CCarterLoyd11

3 months ago

Response from developer

Hello, thank you for your review. We apologise for any inconvenience caused. This particular issue has now been resolved, and you should be able to log in successfully. If you experience any further issues, please contact us at appfeedback@skipton.co.uk or by telephone 0345 130 4741.

New app

Easy to use app

OFOld but fairly fit

3 months ago

Terrible App

A typical app that used to be ok but is now a nuisance, borne on the back of regulators who expect firms to so-called protect consumers, when in fact all it’s really doing is covering back sides. An absolute nuisance of an app to use now. It was ok previously.

CACharlie’s other Aunt

3 months ago

????

Why on earth did you roll out an incomplete app? Are you children? What happened to testing? What on earth js your Board thinking allowing this to happen? I shan’t download the new app and will instead go to the trouble of turning on my laptop until the reviews consistently show you have sorted yourselves out.

CBCarrie bl

3 months ago

Terrible

Doesn’t work properly on an iPad constantly changes orientation among other things. Half the time only shows a small part of the page

SESharp edges

3 months ago

Terrible - avoid!

They need to hire proper developers, what a load of rubbish. I can’t even see anything in the app because it forever is “Loading preferences”. I am now contemplating moving my funds elsewhere to someone with competent developers with a working app so I can see my statements and balance.

Aauroxi

3 months ago

Would give 0 stars if I could

I was invited to move app now knowing that this new app has a fraction of the features of the old app, is a buggy mess and a security nightmare. Changing app has caused us huge issues with accessing our online account due to the limitations of the new app. Would not recommend!

BBrncybenr

3 months ago