Skipton by invite User Reviews

Name: Skipton by invite
Rating: 1 (1 reviews)

Skipton by invite

Skipton Building Society

💰 Finance

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Not fit for purpose

I was moved to this app without prior notice or a chance to consider if I wanted to do so now ie before this pilot stage.
The app is quite shockingly amateurish.
The window does not stay still - it randomly bounces around, changing size as it bounces and it is impossible to right size.
Even the font size is crazy - it is absolutely huge and takes up so much space, one can’t access the menu. Well, if one could actually find a menu…

This app is beyond dreadful - do not download it or you will not be able to access your account!

MaisyMor

a month ago

Response from developer

Thank you for sharing your feedback and we're sorry to read of your experience so far. Please can you send us some screenshots to appfeedback@skipton.co.uk so we can take a look. Many thanks.

Terrible Experience

This app doesn’t have the full functionality of the standard app. I need a passcode to reset my online password but this app doesn’t have the functionality to allow this. I am unable to login in to the old app as it keeps directing me to this new app, which doesn’t even work. Have no idea why this was rolled out and forced on customers when it is very basic and doesn’t work.

Jude4990

2 months ago

Response from developer

Thank you for sharing your review, and apologies for any frustration caused. Once you’ve moved to the new Skipton by Invite app, you won’t be able to use the Skipton Online website again until it relaunches later this year. You should be able to perform a self-serve password recovery within the Skipton by Invite app. For further guidance, please reach out to our support team on 0345 130 4741

Doesn’t work

Tried 12 times to install this update and it won’t send the one time passcode. Called support and now they’ve blocked my online account which is ridiculous. Not great

Nst1127

2 months ago

Response from developer

Thank you for providing your feedback. After looking into this, we have now fixed the intermittent issue that you were experiencing. Please can you now try again? If the issue persists, please email us at appfeedback@skipton.co.uk.

Awful setup

Got invite to download and move across to new app. Still trying to register it bombs out each time at either email validation or sms validation despite sending the link and codes to me. Now its saying install new app when im in the new app trying to register. Did no one test this at all or are us invitees the test group !? Unbelievable

Lifetomax

2 months ago

Response from developer

Thanks for your feedback. We'd like to understand this better. Please send some screenshots to appfeedback@skipton.co.uk along with your device details so we can investigate this. We're continuously improving our new app.

Great!

Fantastic new app. I have ADHD and sometimes find some apps too complicated but this app is very well thought out. I personally much prefer it to the older app. Well done everyone who has worked hard creating this. Thank you! :-)

nbb88

2 months ago

Response from developer

Thank you for your great feedback!

Awful Update!

It’s ridiculous! So big I can’t see anything. Going back to logging in via website! I now have a totally difference password for logging into via the website than I do the app. Have been locked out and had to ring Skipton to get back in.
It fills the scene, has hardly any information on it, it’s appalling. If it isn’t changed soon I will be closing my account!
For goodness sake, being back the old app whilst you get this sorted - it’s driving demand I’m sure other people mad!

Tilly1957

2 months ago

Response from developer

Thanks for your feedback - we’d like to understand and improve the experience. Please send a screenshot via the appfeedback@skipton.co.uk mailbox with your device details. Once you move to the new app, you’ll soon lose access to the old web service, so please get in touch so we can understand what’s going wrong and improve the app.

New app looks like a throwback to when apps were in their infancy.

New app looks like a throwback to when apps were in their infancy. It’s badly optimised for phones. Huge text body that doesn’t fit in the window. Why ??

Alexmetits

2 months ago

Response from developer

Thanks for your feedback - we’d love to understand this better. Please send a screenshot to appfeedback@skipton.co.uk along with your device details so we can investigate and continue improving the experience.

Should not be released

This newer version of the app should be scrapped. In no way is it an improvement on the old one and therefore should not exist. Something like this should only be released when functionality is the same or better than what came before. This app actively makes me not want to open Skipton products, which is fine since you can’t open anything new within the app!

tc_vet127

3 months ago

Response from developer

We're sorry you haven’t enjoyed your experience so far. You can now open new savings accounts in the app following our latest release this week. We're rebuilding the app to address key areas of friction, releasing improvements iteratively. Thanks for sharing your feedback!

Beta version?

Encouraged to upgrade the app but haven’t managed to get it working. I should have chosen ‘I will do this later’ and waited until the bugs were fixed.

calder valley

3 months ago

Response from developer

Thanks for your feedback and sorry to hear the app isn't working for you. If you’re able to share a bit more about what isn’t working, it would really help us. Your feedback shapes what we improve next.

Unfinished app?

Forced to moved to this new app and interestingly now you can’t make payments into your LISA via a debit card which you always used to, only via bank transfer or a cheque?
The app insists you change your password which doesn’t change it on the main website which means you have to use your existing password when logging in on a computer.
Can also no longer use the old app as it’s stopped working and nowhere on the new app to generate a secure PIN!

DaisyHoundle

4 months ago

Response from developer

Thank you for your feedback on our new app. We’ve rebuilt it to make key journeys smoother - with more features on the way soon. Sorry you’re experiencing issues with your password. To help us look into this further, please call us on 0345 130 4741 and our team will be happy to help.

Terrible, awful, frustrating

There’s no functionality. Nothing works. They took a previously fully functioning app and replaced it with rubbish. Who made such catastrophic decision?!?

Queue the developer comments: we’re sorry…we understand…blah blah blah. That actually makes the whole thing worse!

Nickname8779

4 months ago

Response from developer

Thanks for your feedback. We’re releasing new capability all the time and want to make sure the app gives you everything you need to self‑serve. Could you share what isn’t working or what you’re missing? This helps us investigate and prioritise what we deliver next.

Rubbish

If it’s not broken, don’t fix it! The old app was brilliant!! This one, not so good. Can’t send messages like I could on the old app. All it can really do, is see my balance. I’d imagine your call centre is much busier now!!

eboxjsf

5 months ago

Response from developer

Thank you for your feedback. The secure messaging platform is no longer available, but we are adding new features and enhancements to give you a better experience.

Not suitable for iPad

I had been using the previous app on my iPad and as I opened it and been asked to migrate onto the new one, I learnt with huge disappointment that the new app doesn’t work with iPad, or at least it does but it is appallingly bad and couldn’t really manage to use it properly.

professor-xoxo

5 months ago

Response from developer

Thanks for your feedback about using the app on your iPad. If you can send your iPad model and a bit more detail about the issues you’re seeing via the feedback mailbox in the app, it will help us prioritise future improvements.

Frustrating

Endlessly frustrating! Trying to pay into my LISA from electronic transfer and when I click “continue” it doesn’t click through to the next page? So I tried to log in online - it’s saying I have the incorrect password (I don’t remember changing from the one I have written down but ok) - I go to change my password and it’s telling me to get a secure passcode from the app… nowhere on the app is giving me one and the help on the website is navigation for the old app?! Been trying for about an hour now. Had no issues with the old app.

kathrxn

5 months ago

Response from developer

Sorry to hear you’re having issues paying into your LISA. You can make a payment electronically by entering your LISA account details from the Electronic Payment screen into the account you’re paying from. Please note that once you move to the new app, you won’t be able to access the old website. If you need any help, you can reach us on 0345 130 4741 and we’ll be happy to support you.

Poor update

The close this account button is way too close to the more transactions link. This needs to be rectified immediately! Afraid to use the app

Godros

6 months ago

Response from developer

Thanks for your feedback. We’ll look into this and aim to improve the spacing here. Please be reassured your account can’t be closed by accident - there are further steps before a closure. We really appreciate you sharing this.

2010 app in 2025

Logging in is fine now but the app is really basic - can’t see any changes from the previous. When I log in, by balance endlessly loads until I click off to a new tab or my account info then click back again. Odd.

Daz9573

7 months ago

Response from developer

Thank you for your feedback on our new app. We’ve rebuilt it to make key journeys smoother - with more features on the way soon. Sorry you’re experiencing issues with your balance loading. To help us look into this further, please call us on 0345 130 4741 and our team will be happy to help.

Can’t set it up

I tried to set up new app but there was an issue and it asked me to retry. Now it’s in a loop saying my session has expired on new app and to restart the process from the old app but then it just goes back to the new app message of your session has expired.

wisejo

7 months ago

Response from developer

Sorry you had trouble migrating to the new app. We’ve released a fix that should resolve this issue. If you’re still experiencing problems, please call us on 0345 130 4741 and our team will be happy to help.

Poor app

Poor basic app. Unable to view or send Secure Messages. No updates to app in a while now. Title of app needs amending too. Also, after a surname change - the app still uses the old name and not the new one. Rubbish app - old one was better in all honesty.

shaunjpowell90

7 months ago

Response from developer

Thank you for your feedback! We’ve rebuilt our app to make key journeys smoother and accessing documents and statements easier. More features are on the way! We’ll look into the name change and update you soon. If you need support, you can reach us via webchat or by calling our team.

Mortgage overpayment?

The old app said it would be possible to make mortgage overpayments in future releases, but this doesn’t seem to allow it, although the amount you can are displayed, which is useful

DannyR77

8 months ago

Response from developer

Thank you for your feedback - it shapes what comes next. We have added making mortgage overpayments to our backlog and hope to deliver it in the future.

Doesn’t work

Now tried to install this multiple times, gone through the procedure and it just takes you back to the start. Nearly as bad as the previous system. You will lose my business shortly because of the old and new systems being useless.

Choppa

8 months ago

Response from developer

Sorry to hear you’re experiencing issues migrating to our new app. If you need assistance, please get in contact with our team who can help you get set-up.