Skipton by invite User Reviews

Name: Skipton by invite
Rating: 1 (2 reviews)

Skipton by invite

Skipton Building Society

💰 Finance

Customer Experience

Positive experience15.2% of reviews

Neutral6.1% of reviews

Negative experience78.8% of reviews

~ Based on 33 written reviews from the US App Store.

Is Skipton by invite Safe?

Not enough ratings yet to assess Skipton by invite.

Is Skipton by invite Legit?

Skipton by invite has limited verification signals. AppsHunter Legitimacy Score for Skipton by invite is 58/100.

Based on 58 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Better design

Updated app which was a bit limited early on but has seen big improvements over recent months. Now offering everting you might normally expect, and further improvements promised so worth updating to this.

Coxy74

12 days ago

Not an improvement

It all seems to work but the UI looks amateurish and old fashioned. The older app was a much better experience. I think it would help if members were given a bit more explanation as to why a new app and login is required rather than iterative improvements to the old app that we were used to.

andrewjharris

13 days ago

Response from developer

Thank you for your feedback. We've rebuilt the app to address key areas of friction that members told us existed in our previous apps, and we're continuing to roll it out, listening carefully to feedback as we go. If you would like to provide further details about your feedback, you can email us at appfeedback@skipton.co.uk.

Not fit for purpose

To suggest this is a beta version would be generous. Try to add a linked account? ‘Something went wrong’. Revert to the website to do it there? Get prompted to generate a passcode in the app, an option that doesn’t appear to exist. Use the old app instead as at least it was somewhat functional? You can no longer do that once you’ve migrated.

I would strongly suggest staying well clear. By releasing an app that is nowhere near ready, Skipton have lost my business. Or will do once I’ve found a way to release my savings.

Soon-to-be former customer

15 days ago

Response from developer

Thank you for your review. Adding nominated accounts is a feature on the new app - sorry to hear of the inconveniences you have experienced whilst using this. Whilst the new app does not allow you to generate the secure passcode anymore, you should be able to self service with everything you need on the new app its self - we are currently working on launching our new website to be able to do everything on there again soon. You can contact our dedicated support team on 0345 130 4741 for step-by-step guidance.

Truly awful

What have they done ?
Please get rid of this app and go back to your previous version. This is truly terrible and looks like it’s been designed by aliens who’be never used a bank account before

Citehzen

17 days ago

Response from developer

Thank you for your review. Feedback helps us to shape the overall app experience for our members. If you would like to provide further details about your feedback, you can email us at appfeedback@skipton.co.uk.

Hopeless!

I have money in a building society that I can’t access because it won’t allow me to download the new app. Spent hours trying. No confidence now in Skiptons.

ScottishRosie

17 days ago

Response from developer

Sorry for any frustrations caused. We'd like to learn more about the issues you're experiencing. Please call our support team on 0345 130 4741, or start a Live Webchat at Skipton.co.uk, so we can talk through this and provide some guidance.

Can’t see text

Unfortunately, and predictably I was forced to update. Since then the text no longer fits the screen of my phone with words a digits wrapping round making it hard to read or see at a glance.
Text is generally too big. I feel like it’s very child like now compared to previous versions .

JJ!?

21 days ago

Response from developer

Thank you for sharing your feedback. We have identified this as a source of friction, and this is something that is being worked on at the moment to ensure you can have a more seamless online experience with us.

A Downgrade

A downgrade on the previous app. I use an ipad and the previous app had a nice ipad compatible layout that made great, full use of the large screen. This new one is just an enlarged phone app and wastes 90% of the screen. Thankfully I dont really use skipton - this change will ensure I continue not to!

____________._________

23 days ago

Response from developer

Thank you for sharing your feedback. We recognise that the current experience isn’t as tablet‑friendly as it should be. Improving this is something we’re actively working on. Sorry for any inconveniences caused.

Zero stars would be more accurate

A massive step backwards. Previous version was actually good. I have been using it for years and it was one of the better ones. This new ‘upgrade’ (NOT) is pathetic. Poor navigation, poor layout, not user-friendly and no longer compatible with ipads. So bad that I will be closing my account when it matures.

Niiixjfxjxfnjn

a month ago

Response from developer

Thank you for making us aware of this. We understand that the current experience isn’t as tablet‑friendly as it should be, and improving this is something we’re actively investigating as part of future updates.

Step backwards

Who decided to have a big button on the account screen to close the account? Seems very strange to make that in a place that can be accidentally pressed. I don’t need that EVERY time I log in to see my account.

So many one star reviews. Why on earth have Skipton not paused the rollout of this unfinished poor software?

ArchieBraithwaite

a month ago

Response from developer

Thank you for your feedback, and this is something that we cab definitely work on in the future to make it more user friendly.

A little rough round the edges but getting there

Updated 7/7/26:
Since the initial invite to use this app I’ve seen some of the initial issues quickly get resolved. I can now log into my account and access my mortgage info.

There were quite a few quality issues when this app was released but since then I’ve seen regular updates to get things moving.

voidedshrimp

a month ago

Response from developer

Thank you for sharing your updated feedback.

Rubbish app. Don’t download!

Clearly designed by someone older with little understanding of UX and who needs reading glasses…the font is so big that it’s impossible to see more than a few words without scrolling.

If you could minimise each account tile to hide interest rate and maturity date (as you could with the old app..) it would help.

‘Invite only’ is clearly a euphemism for ‘beta test’. Stay with the previous app as long as you can. This one is definitely a downgrade.

hergybergy

a month ago

Response from developer

Thanks for your feedback. We're rolling out improvements iteratively and your comments on account tiles, information density and navigation are helpful. We're focusing on reducing friction and feedback like yours directly influences what we prioritise next.

This is not an upgrade

For starters, I was worried when I downloaded the new app that it might be some sort of cloned site - it looks so amateurish and not even called Skipton Building Society but has this odd ‘by invite’ terminology (which should be ‘by invitation’ anyway?!). But no, this does seem to be the official app. I mean did the developer actually look at any other apps that are out there - this looks so basic and I am wondering - is this some sort of live testing version? The old one with nice graphics and better layout was so much better.

MissBWZ

a month ago

Response from developer

Thank you for your feedback. The new app is our official Skipton app. We're gradually inviting members across as part of a phased migration, which is why it's currently by invite. We'll return to a single app experience in the future. We appreciate your comments and will share them with the team.

??

A bit frustrating, I no longer used the old app as I didn’t have much in the way of savings but still want the accounts as I’m always hoping I’ll be able to add where I can. However, the new app comes up with “something went wrong”, after I’d created new password/pin and then logs me out. I now can’t log into the old app either anyway as it says I’ve been moved 😬

Tubberwear

2 months ago

Response from developer

Thank you for your review. This is something that we are aware of and do believe that the issue should now be resolved. If you are still having issues, please contact us at appfeedback@skipton.co.uk.

Not fit for purpose

I was moved to this app without prior notice or a chance to consider if I wanted to do so now ie before this pilot stage.
The app is quite shockingly amateurish.
The window does not stay still - it randomly bounces around, changing size as it bounces and it is impossible to right size.
Even the font size is crazy - it is absolutely huge and takes up so much space, one can’t access the menu. Well, if one could actually find a menu…

This app is beyond dreadful - do not download it or you will not be able to access your account!

MaisyMor

2 months ago

Response from developer

Thank you for sharing your feedback and we're sorry to read of your experience so far. Please can you send us some screenshots to appfeedback@skipton.co.uk so we can take a look. Many thanks.

Terrible Experience

This app doesn’t have the full functionality of the standard app. I need a passcode to reset my online password but this app doesn’t have the functionality to allow this. I am unable to login in to the old app as it keeps directing me to this new app, which doesn’t even work. Have no idea why this was rolled out and forced on customers when it is very basic and doesn’t work.

Jude4990

2 months ago

Response from developer

Thank you for sharing your review, and apologies for any frustration caused. Once you’ve moved to the new Skipton by Invite app, you won’t be able to use the Skipton Online website again until it relaunches later this year. You should be able to perform a self-serve password recovery within the Skipton by Invite app. For further guidance, please reach out to our support team on 0345 130 4741

Doesn’t work

Tried 12 times to install this update and it won’t send the one time passcode. Called support and now they’ve blocked my online account which is ridiculous. Not great

Nst1127

2 months ago

Response from developer

Thank you for providing your feedback. After looking into this, we have now fixed the intermittent issue that you were experiencing. Please can you now try again? If the issue persists, please email us at appfeedback@skipton.co.uk.

Awful setup

Got invite to download and move across to new app. Still trying to register it bombs out each time at either email validation or sms validation despite sending the link and codes to me. Now its saying install new app when im in the new app trying to register. Did no one test this at all or are us invitees the test group !? Unbelievable

Lifetomax

3 months ago

Response from developer

Thanks for your feedback. We'd like to understand this better. Please send some screenshots to appfeedback@skipton.co.uk along with your device details so we can investigate this. We're continuously improving our new app.

Great!

Fantastic new app. I have ADHD and sometimes find some apps too complicated but this app is very well thought out. I personally much prefer it to the older app. Well done everyone who has worked hard creating this. Thank you! :-)

nbb88

3 months ago

Response from developer

Thank you for your great feedback!

Awful Update!

It’s ridiculous! So big I can’t see anything. Going back to logging in via website! I now have a totally difference password for logging into via the website than I do the app. Have been locked out and had to ring Skipton to get back in.
It fills the scene, has hardly any information on it, it’s appalling. If it isn’t changed soon I will be closing my account!
For goodness sake, being back the old app whilst you get this sorted - it’s driving demand I’m sure other people mad!

Tilly1957

3 months ago

Response from developer

Thanks for your feedback - we’d like to understand and improve the experience. Please send a screenshot via the appfeedback@skipton.co.uk mailbox with your device details. Once you move to the new app, you’ll soon lose access to the old web service, so please get in touch so we can understand what’s going wrong and improve the app.

New app looks like a throwback to when apps were in their infancy.

New app looks like a throwback to when apps were in their infancy. It’s badly optimised for phones. Huge text body that doesn’t fit in the window. Why ??

Alexmetits

3 months ago

Response from developer

Thanks for your feedback - we’d love to understand this better. Please send a screenshot to appfeedback@skipton.co.uk along with your device details so we can investigate and continue improving the experience.