Better design
Not an improvement
Response from developer
Thank you for your feedback. We've rebuilt the app to address key areas of friction that members told us existed in our previous apps, and we're continuing to roll it out, listening carefully to feedback as we go. If you would like to provide further details about your feedback, you can email us at appfeedback@skipton.co.uk.
Not fit for purpose
I would strongly suggest staying well clear. By releasing an app that is nowhere near ready, Skipton have lost my business. Or will do once I’ve found a way to release my savings.
Response from developer
Thank you for your review. Adding nominated accounts is a feature on the new app - sorry to hear of the inconveniences you have experienced whilst using this. Whilst the new app does not allow you to generate the secure passcode anymore, you should be able to self service with everything you need on the new app its self - we are currently working on launching our new website to be able to do everything on there again soon. You can contact our dedicated support team on 0345 130 4741 for step-by-step guidance.
Truly awful
Please get rid of this app and go back to your previous version. This is truly terrible and looks like it’s been designed by aliens who’be never used a bank account before
Response from developer
Thank you for your review. Feedback helps us to shape the overall app experience for our members. If you would like to provide further details about your feedback, you can email us at appfeedback@skipton.co.uk.
Hopeless!
Response from developer
Sorry for any frustrations caused. We'd like to learn more about the issues you're experiencing. Please call our support team on 0345 130 4741, or start a Live Webchat at Skipton.co.uk, so we can talk through this and provide some guidance.
