Confusing statements
When withdrawing funds from a flexible ISA I have to accept the statement that “I will lose my tax advantages”. It should say you “may” lose tax advantages. On the final acceptance screen, for the first time it says “ you will not lose tax advantages if you pay funds back in before the end of the tax year”. Which is the correct advice!
Show more
IITS-Nigel
Much worse than the old app
Extremely slow, with loading screens often taking over 10 seconds. Hugely excessive whitespace padding (especially vertically) and unnecessary secondary information on main accounts overview screen, and use of ridiculously large icons means excessive scrolling is required: clearly not designed for or tested on smaller phones. Does not use standard iOS date picker to select withdrawal dates. Feels like a clunky new website backend with only a very thin wrapper around it.
Show more
Ddavecycl
Response from developer
We are sorry to hear this! If you would like to discuss this in more detail with us, please contact us at appfeedback@skipton.co.uk
Prompted withdrawal
Your advice on electronic transactions prompted me to tidy up the savings account mentioned and I moved it to my current account. I'll see how long it takes you to advise me of this transaction. I did receive in the past an email about an account I had closed a number of months earlier.
BAbob&carol ted & alice
Response from developer
Thank you for your review. Feel free to email us at appfeedback@skipton.co.uk or you can call our support team on 0345 130 4741 if you have any questions.
Frustratingly withdrawals only happen on a week day!
When you are sitting trying to catch up on admin and moving money around it is so frustrating that all my other banks and savings accounts move money instantly but with the Skipton you have to wait for then to process it on a week day, completely holding you up!
SSalisburydeb
Response from developer
Thank you for your review. Unfortunately we can only process withdrawals on working days, not bank holidays or weekends. Sorry for any inconvenience caused.
Can’t get money out
Apparently my accounts no longer have a nominated account (even though they’re paying monthly interest to it) so I tried to set one up. The website requires you to open the mobile app and set a secure passcode. The new app doesn’t have this option so I’ll have to visit a branch instead. This is the latest in a long line of IT issues I’ve experienced with Skipton and will be moving my funds elsewhere when they eventually allow to access my own money!
Show more
MMurun64
Response from developer
Sorry for any frustration caused. You should be able to add a nominated bank account via the new app. Please can you email us at appfeedback@skipton.co.uk or call our support team on 0345 130 4741 and we can take a look into this for you.
