Useless on an iPad
I have just installed the new app on both my iPhone and iPad. It appears to me that it is really only designed for the iPhone. I cannot get it to go full screen on my iPad. It is either thin and narrow or sometimes goes to a letterbox across the screen so I have to keep scrolling up and down. Effectively I can no longer use the convenience of the larger screen or attached keyboard that I have on the iPad. I now have to fiddle about with the onscreen keyboard and smaller screen on my iPhone. Not good.
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Response from developer
Thank you for your review and we're sorry for any disappointment caused. We recognise that the iPad experience hasn't been as smooth as expected. Optimising the app for iPad users is already on our radar, and we're prioritising this.
The old app was perfectly fine, this one is awful
Had to phone customers services just to log in for the first time. Now when I try to log in it takes ages, I keep going through all the log in steps just for it to tell me there’s an error and I should try again later. The app interface itself looks unprofessional especially for a banking app. The old app worked perfectly fine and was easy to navigate/log in.
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Response from developer
Hello, thank you for your review. We apologise for any inconvenience caused. This particular issue has now been resolved, and you should be able to log in successfully. If you experience any further issues, please contact us at appfeedback@skipton.co.uk or by telephone 0345 130 4741.
New app
Easy to use app
Terrible App
A typical app that used to be ok but is now a nuisance, borne on the back of regulators who expect firms to so-called protect consumers, when in fact all it’s really doing is covering back sides. An absolute nuisance of an app to use now. It was ok previously.
????
Why on earth did you roll out an incomplete app? Are you children? What happened to testing? What on earth js your Board thinking allowing this to happen? I shan’t download the new app and will instead go to the trouble of turning on my laptop until the reviews consistently show you have sorted yourselves out.
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