Sleepio Reviews: Is It Legit?

Sleepio
Sleepio
Big Health Ltd

Customer Experience

Positive experience38.3% of reviews
Neutral14.8% of reviews
Negative experience46.9% of reviews

~ Based on 81 written reviews from the US App Store.

What users say about Sleepio

Is Sleepio Safe?

Sleepio appears safe based on user ratings. AppsHunter Safety Score for Sleepio is 86/100.

This assessment is based on 262 user ratings, with an App Store average of 4.4/5.

Safety Analysis

92.7% of ratings point to a safe experience
1.7% of ratings suggest some concerns
5.6% of ratings point to a risky experience

~ Based on 287 App Store ratings for Sleepio.

Is Sleepio Legit?

Sleepio appears to be a legitimate app. AppsHunter Legitimacy Score for Sleepio is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Login loop

Can’t login, keeps on looping round asking for password.

Keeps asking to log in

I have stopped using it because it keeps asking me to log in every time. Please change it to save the log in details so it doesn’t ask to log in again

Not great

Honestly it’s not that great an app and I don’t see how it’s supposed to help me sleep, it’s videos of information why sleep is good for you and it’s information I’m already aware of, you cannot change the voice for the ‘sleep now’ section and the man’s voice is very sharp and loud not easy to sleep to, there’s also no option for when you haven’t slept overnight and no matter what I input it’s saying my sleep was 100% when I didn’t sleep. This is very different from the CBT I did in person years ago and honestly not helpful at all, everyone is different so this won’t help everyone with insomnia esp those of us with life long insomnia and it’s infuriating that I have to use this useless app rather than get proper help from the NHS
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Half way through each session it gives me an error message and forces me to restart.

Definitely not helping me get to sleep… error message just says “Whoops It seems something has gone wrong. Need help? Please reach out to us”

Functionally useless

Not much good as a “self guided” app, which is extremely one dimensional in terms of prescriptive techniques, one size fits all approach to insomnia and CBT. Most useless aspect is the fact as an NHS patient I do not get notifications or reminders, as the app does not keep you logged in. I have to log in every time I use it, which removes any notifications I would get to keep me on track or to remind me of anything I’m supposed to have “learnt” from the app.
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Generally good app- but now broken after NHS login

I’ve found the app pretty helpful. Though the whole login process is a bit slow and long winded. Can you not just keep the user logged in for a week or a month instead of signing in every time! Minimising annoyances is vital especially as most users are probably groggy when using the app.

More recently too it’s simply not functional- after an NHS login i see the Sleepio dashboard with no content. Tried several things like closing app, logging out and in, but it didn’t work.
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Doesn’t work

Can’t sign in via NHS app. Also, can’t sign up! Was recommended by doctor twice aswell!

Disappointed

I was told to get this app by the clinician at the Integrated Response Hub to help with the insomnia associated with my ME/CFS, only to discover it isn’t available in my area and I can’t use it. I was so looking forward to actually learning how to get some quality sleep at night 🙁

Not available

It would be useful if this company could state upfront it isn’t available in England rather than asking me to create an NHS account and set up a log in. I wasted a fair amount of time doing this. Perhaps this is deliberate to encourage people to badger their local health services to provide this.

Decent results, app could use improvement

The videos and interactive sessions are good, and it’s nice to see how it guides you through sleep improvement. However the app does have some friction that would be nice to improve.

It does not pull sleep data from Apple Health, but rather relies on a bespoke integration with Fitbit. If you have any other brand of tracker (Apple, Garmin, Whoop, whatever) you have to manually enter the diary each day. A better experience would be for it to pull sleep data from Apple.

Second is that the app seems to be a wrapper around their web site. If your signal is a bit bad, you just get an error screen. No content, can’t see your diary, nothing. Better offline support would be useful.
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Can’t make an account

I have no idea if this will work. I can’t even create an account. There’s no “register” button as far as I can see.

Not too bad

Doesn’t allow me to connect to my Apple Watch, just lets me connect Fitbit but I don’t have one. Google says it should connect but it doesn’t give me the Apple Watch option

Newbie

Just started. I don't believe this will work on me but my real problem is having to login every time I access the app. I'm not sure how long I will last because of that. The other thing is I can't lock my screen when I listen to the meditations. Like what's the point even. The app tells me to make my bedroom dark and then the screen is beaming crazy.
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Avoid!

I tried logging in with my NHS account as suggested and tried setting up a new account but nothing worked. Seems like a very doggy app to steal all your data

A bit buggy…

I have been dying this app for three weeks now and have found it to be be a little annoying, in that there are often many delays in loading pages with the circle going round and round. Sometimes it logs me out unexpectedly and I like to stay logged in, but when I try to log in, it doesn’t load, so I have to return hours later. It also told me my sleep had improved during one week, when it had got worse and I had some very bad nights. I’ve decided not to follow the schedule it recommends just yet, as I’m going through a decent period of sleep right now and making the and it would be detrimental to my health if I followed it, though I will attempt the schedule if I start going downhill again. I’ve been entering my times on the diary which show I’m not following the schedule, but the app doesn’t realise this.
I think the tips are good and the videos and I’m sure the schedules work, but the app itself needs refining so it’s less buggy here and there.
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Can’t even sign up

This programme is not available on the NHS in England but I’m happy to pay if helps me sleep better but I can’t even sign up for it???

Game changing!

I really struggled with sleep and thought there wasn’t a solution except for sleeping pills. Sleepio proved there is, it’s easy to use, very supportive and had me sleeping through the nights in a few weeks. Thank you!!!!!!

Useless

It’s like watching an infomercial. One read on Wikipedia on sleep would be quicker and more productive. App itself is USELESS if you have trouble sleeping, you’re only able to put in one sleep period a day, so if you have a 3h “nap” it doesn’t count. This is some serious money laundering going on here on gov level. People, get yourself a cheapest Fitbit and you’ll be better off.
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Highly recommend

I was despairing about my poor sleep and felt the irregular sleep was affecting my overall health. I came across this app, available through NHS Highlands. It has been fantastic. I enjoyed the well presented background reading and all the support options. All very accessible, straightforward and never too much all at once. I progressed through the programme and my sleep has improved beyond my hopes. I am sleeping better, with more regular times and feel more in charge of myself and my sleep. I enjoyed and learned from the information, I appreciate the daily tips and I particularly like the sleep diary as it is so easy to complete on the app. I like the feedback through the weekly review as well. I recommend this app very highly. It’s so manageable and doable. I feel so much better all round! Give it a go and see what you feel:)
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It helps

It totally changes your perspective on your relationship with sleep and I never thought I’d be getting a full nights sleep after 14 years of poor sleep