New App
The new app is terrible. It’s so confusing to try to change the pizza shop. Just becomes annoying to navigate the different parts of the app.
A lot of additional fees
A lot or additional fees
Middle men
They provide zero value when there is an issue. They take a fee and any interaction when there is an issue is that they call the store. Just order direct. Slice is actually a worthless service when you really need it.
New update sucks
Go back to the old layout where you could see all the places, and not in a drop down menu. It’s a pain.
Online versus at the counter
I’m new to Slice. I placed my first order online. I was happy to see the 10% discount for placing an order online. I drove to the store and walked in to get my order. At the counter I noticed a small colorful sign for cheesecake. I had already ordered cheesecake online along with my meal. The sign to my surprise had cheesecake at $5. I was a little disappointed because I had ordered it for $5.99! When I half jokingly said I’ll give mine back and purchase this one for $5. The person behind the counter just said “we can’t do that”. I’m so thrilled at least I got 10% off. NOT
Show more
Doesn’t work
The pizza store didn’t receive the order, I went to the store and they never received it. I called Slice who put me on hold and never got back to me.
No way to search
There’s no way to search for a restaurant. I’m stuck in the menu of one place & can only search within their menu. There’s no way for me to restart and search for a place. This is a shame for restaurants who pay to use this app for delivery because it’s not working the way it should.
Good App Until There Is An Issue
Either the restaurant or the app had an incorrect description of a menu item. I received the pizza not as described (contained meat whereas meat was not listed as one of the toppings) and asked for a refund. Customer service communicated with the restaurant supposedly and I was refused a refund. If a restaurant is listed on Slice, there should be an agreement between the app and the restaurant to issue a refund when there is a mistake. If Slice made the error, they should issue the refund. There was no accountability for the error.
Show more
Tired of this
Always way late. Order delivery time changes. I give the most clear directions and still have to walk around outside to find courier. Not a good delivery service
Good service but…
The service is great, and very easy to use. However, I ordered $23 worth of sandwiches and wings. By the time Slice had finished nickel and diming me it was $40. The upcharge through slice is worse than DoorDash or any other service.
Updated app
I used to use this app all the time, but since the update, I find it very confusing and hard to use. I actually hate it now and I never placed my orders anymore through this app. Should consider going back to old version. Please.
Bugs
App freezes when you hit “checkout”.
Food!
Great prices!Super quality
Love
Love this pizza recommendation
Must have app
If you travel, it’s the best way to find the best pizza in the area. Impressed people in their own city.
Quick and easy
The delivery was incredibly quick and easy to do.
Bad customer service
Problem with order. Offered an unreasonable solution than the support agent left support chat
Don’t like the service fee
I understand the convenience, but on top of that fee add tip and it gets expensive
Creates issues to rip you off
I tried several ways to redeem my free pizza. They had an issue every time on how their app wasn’t working right. The first time I called after I sent my order I thought it went through but it didn’t. They told me there was something wrong with the app and to call next time before I order and they can put it through. About a week later I tried again. The app again wasn’t working. So I called again and they told me the app wasn’t working and to call back after I ordered this time so they could credit it. The food came I ate got busy and I forgot to call them back right away. The next time I ordered I called them after I ordered and they then told me the process has changed and they can’t push it through after the order anymore and credited my account a coupon for the price of a cheese pizza. So now on the 4th time I actually get to use the voucher for my free pizza. During that I I made 4 qualifying purchase which they wouldn’t credit me. Because according to them “ I couldn’t accumulate more points until I used the other voucher” I told them I tried to I had proof of emails and phone calls of me trying to get my free pizza. They are the ones who had an issue and didn’t fix it until I had called and tried to redeem it 4 times. Very unprofessional I could understand if I was abusing the service but they literally could go back and see I added a plain cheese pizza to my orders and made several phone calls and messages trying to redeem it and they are the ones who couldn’t fix a problem on their end.
Show more
App still sending push notifications after I turned them off
App itself is fine, but I’m still getting promotional push notifications even after I turned them off under settings
