Disappointed
I been using app for over 2 years. I do NOT get free pizza as they advertise. Plus it never shows the update on when delivery is out on the way. I never know when our food is coming. It said my food was supposed to be delivered. I ended up waiting over two hours. Unfortunately slice is the one who screwed up , because they ended up switching it over to Uber so I got my order over two hours later. Food was ice, cold and soggy. So of course nobody in my family ate it and I asked for a refund and they said they only can give me 50% back. Excuse me I’m a retail manager when the customer is right give them 100% back you don’t charge for a New York steak and deliver a $.99 McDonald’s burger Do you ?! Where I call him that’s what you would call theft charging for services and merchandise that you do not receive unfortunately slice told me I’m sorry there’s nothing else we can do something that I will do for you. I will let people know that you are a thieves, and you do not live up to your word as a retailer etc. I have tried to use this app for the last five years. You never know when your food is coming it’s always late. It’s always cold. You try to give it an extra understanding but at the end of the day this app is just an app and they don’t care about how that’s going to affect the local business because the bad review is gonna go back to the local business. Food was cold. Didn’t get here on time but slice is the middleman and they are the reason why everything is going down. Shame on you. Shame shame on you do not use this app. Do not use their services.
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Response from developer
Hi there. We're sorry to hear about your experience. What you've described does not sound right, and we'd like the opportunity to look into this further. Please reach out to us at feedback@slicelife.com with your account details, and we will take over.
Customer service
Excellent customer service. I pointed the finger at this app initially when a pizza took 2 hours to get to my house. the pizza place took too long making the pie then hired a door dash driver who also took too long. Slice refunded me regardless. The only recommendation I have is to vet pizza establishments that have a bad track record. I’ll keep using the app in the future. Thank you Slice!
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Great convenience
Very quick, easy to use
Beware
First and last time ordering through this company!
My order says 3 sweet teas and they don’t deliver it!
Then when I let them know Thomas wants to be disrespectful and said no it’s one!
It’s in writing there are 3!
So, they don’t want to correct this!
Literally stole money .
I will keep ordering through Door Dash never had issues!
My order says 3 sweet teas and they don’t deliver it!
Then when I let them know Thomas wants to be disrespectful and said no it’s one!
It’s in writing there are 3!
So, they don’t want to correct this!
Literally stole money .
I will keep ordering through Door Dash never had issues!
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Unreliable
I used this app for my child’s birthday party and they never assigned someone to pick it up. When I called, they placed me on hold until 5 mins past when the delivery was supposed to arrive so I had to go pick it up myself. When I asked what happened, they said it looks like no driver was available. Stick with the bigger delivery services with more drivers and better service.
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Useless
This service used Uber Eats. Better to go directly to Uber Eats. The app doesn’t accurately reflect the position of the Uber delivery. The driver thinks that they are not visible and has no commitment to deliver on time.
BESTEST HALAL FOOD
Best halal pizza in Atlanta hands down.
Convenient app but…
Screen freezes when adding more items. Im on iPhone 16 pro.
What free pizza?
I never get the free pizza it says I’ve earned anymore. You might as well not offer it if you’re going to say no one participates in it… and it always gives me updates on my order hours later.
App sucks
I buy pizzas and never get anything on my points.
Unauthorized purchase
I attempted to place an order while on vacation in main and this app decided to make an unauthorized purchase on my card in Tennessee. Do not recommend.
Too long of delivery time
This review is for Slice not Salamones. Salamones is fantastic. However the pizza is frequently late to be picked up not very hot on arrival.
Easy Pizza
Easy to use and every once in a while I get a free pizza!
Reply to developer response
I see I got a developer response to my review below, telling me they’d love to look into it and asking me to reach out to them. I had already reached out with no success (as I described in my review) to that email address you supplied. In fact, my emails went unanswered. This is why I left the review in the first place. I’m now just updating that to make sure anyone else who reads these reviews knows that you don’t actually “look into it”. But if you really do want to look into it, just check that email and reply to the ones I already sent 😬
Original issue was that Slice autosaved my location into my profile as my default home address (I was at work and placing a pickup order), then used that address for a delivery order a month later (I paid using Apple Pay which showed my correct home address). The driver called from the restaurant (the random address Near my work that Slice had saved into my profile without my knowledge) and said he’s leaving the food there, that it’s not his problem. I called the restaurant (after calling Slice who said they can’t do anything) to make sure the food was still there. They said no, the driver took it with him. So I texted him back and he said yes he took it, but threw it away. So then I called Slice back and told them the food wasn’t even left at the address and they still refused to issue a refund, insisting that’s the address I entered into my profile. No comment on the fact that the food was not actually delivered to that, or any address. I sent several emails explaining the situation which went unanswered. I was able to get my credit card to initiate a charge back and got a refund that way. Now I’m trying to have my account on Slice deleted and they keep saying “please allow up to 48 hours” but it’s still there.
Original issue was that Slice autosaved my location into my profile as my default home address (I was at work and placing a pickup order), then used that address for a delivery order a month later (I paid using Apple Pay which showed my correct home address). The driver called from the restaurant (the random address Near my work that Slice had saved into my profile without my knowledge) and said he’s leaving the food there, that it’s not his problem. I called the restaurant (after calling Slice who said they can’t do anything) to make sure the food was still there. They said no, the driver took it with him. So I texted him back and he said yes he took it, but threw it away. So then I called Slice back and told them the food wasn’t even left at the address and they still refused to issue a refund, insisting that’s the address I entered into my profile. No comment on the fact that the food was not actually delivered to that, or any address. I sent several emails explaining the situation which went unanswered. I was able to get my credit card to initiate a charge back and got a refund that way. Now I’m trying to have my account on Slice deleted and they keep saying “please allow up to 48 hours” but it’s still there.
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Quick and Easy
Easy app to use.
Reliable & Easy to Use
Simple to order with a variety of options. Plus real time updates to the order. Convenient and saves the smaller shops on fees!
Be careful
I thought I was sending an order to the store I always go to. It sent it to a store I have never been to. Order was cancelled and money retuned but guess I can't trust this app
Pasquale’s never fails!
Amazing food every single time!
Best pizza around
By far the best pizza I’ve had in recent years. It’s refreshing to have a go to spot like this again
Pizza, cheesesteaks, sides
Always consistently good quality and easy experience
Order all the time
Order all the time
