Disappointed
I been using app for over 2 years. I do NOT get free pizza as they advertise. Plus it never shows the update on when delivery is out on the way. I never know when our food is coming. It said my food was supposed to be delivered. I ended up waiting over two hours. Unfortunately slice is the one who screwed up , because they ended up switching it over to Uber so I got my order over two hours later. Food was ice, cold and soggy. So of course nobody in my family ate it and I asked for a refund and they said they only can give me 50% back. Excuse me I’m a retail manager when the customer is right give them 100% back you don’t charge for a New York steak and deliver a $.99 McDonald’s burger Do you ?! Where I call him that’s what you would call theft charging for services and merchandise that you do not receive unfortunately slice told me I’m sorry there’s nothing else we can do something that I will do for you. I will let people know that you are a thieves, and you do not live up to your word as a retailer etc. I have tried to use this app for the last five years. You never know when your food is coming it’s always late. It’s always cold. You try to give it an extra understanding but at the end of the day this app is just an app and they don’t care about how that’s going to affect the local business because the bad review is gonna go back to the local business. Food was cold. Didn’t get here on time but slice is the middleman and they are the reason why everything is going down. Shame on you. Shame shame on you do not use this app. Do not use their services.
Show more
Response from developer
Hi there. We're sorry to hear about your experience. What you've described does not sound right, and we'd like the opportunity to look into this further. Please reach out to us at feedback@slicelife.com with your account details, and we will take over.
Customer service
Excellent customer service. I pointed the finger at this app initially when a pizza took 2 hours to get to my house. the pizza place took too long making the pie then hired a door dash driver who also took too long. Slice refunded me regardless. The only recommendation I have is to vet pizza establishments that have a bad track record. I’ll keep using the app in the future. Thank you Slice!
Show more
Great convenience
Very quick, easy to use
Beware
First and last time ordering through this company!
My order says 3 sweet teas and they don’t deliver it!
Then when I let them know Thomas wants to be disrespectful and said no it’s one!
It’s in writing there are 3!
So, they don’t want to correct this!
Literally stole money .
I will keep ordering through Door Dash never had issues!
My order says 3 sweet teas and they don’t deliver it!
Then when I let them know Thomas wants to be disrespectful and said no it’s one!
It’s in writing there are 3!
So, they don’t want to correct this!
Literally stole money .
I will keep ordering through Door Dash never had issues!
Show more
Unreliable
I used this app for my child’s birthday party and they never assigned someone to pick it up. When I called, they placed me on hold until 5 mins past when the delivery was supposed to arrive so I had to go pick it up myself. When I asked what happened, they said it looks like no driver was available. Stick with the bigger delivery services with more drivers and better service.
Show more
