Thanks for follow up.
Response from developer
Hi Jean, We are very sorry to hear that you have encountered this situation, and we really appreciate you updating your review to let us know about the possible scam you have suffered. Please know that we will never send fines or penalty notices by SMS or unofficial email. Unfortunately, scammers are targeting VDOT users with this kind of fake fee demands, so we’ve added a warning banner on our website to help everyone stay informed. This is a message to Jean and all our users: If you (or anyone) ever receive an unexpected toll or penalty notice, please reach out to us first at info.usa@slorapp.com before making any payment. Thank you very much for your trust and for flagging this issue so we can help to protect our community. Slora Mobility Team
A $1 toll cost me almost $8
Received a notice this a.m. from VA that I didn’t pay the toll and with fine I owed almost $7, with 24 hours to pay, so I paid it.
I checked, all of my information was correct. This afternoon I got a message saying Slora had paid my $1 toll.
I’m not using the app again . It appears that there is too much a delay between when Slora pays the toll.
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Update: Did I fall for a scam? I remember seeing the warning on the VDOT website about scams but since I had never used their system, I didn’t think it applied to me. I received a message from someone claiming I “would be fined even more if I did not pay the toll + fine imm.” I owed $1 but the penalty fee was $6. I paid it, so possibly I did both paid the scammer, and Slora paid my toll.
Since this is the first time I have used Slora and also the first time I have tried to pay a toll with VDOT in VA I could have been fooled.
Response from developer
Hi Jean, We are very sorry to hear that you have encountered this situation, and we really appreciate you updating your review to let us know about the possible scam you have suffered. Please know that we will never send fines or penalty notices by SMS or unofficial email. Unfortunately, scammers are targeting VDOT users with this kind of fake fee demands, so we’ve added a warning banner on our website to help everyone stay informed. This is a message to Jean and all our users: If you (or anyone) ever receive an unexpected toll or penalty notice, please reach out to us first at info.usa@slorapp.com before making any payment. Thank you very much for your trust and for flagging this issue so we can help to protect our community. Slora Mobility Team
A $1 toll cost me almost $8
Received a notice this a.m. from VA that I didn’t pay the toll and with fine I owed almost $7, with 24 hours to pay, so I paid it.
I checked, all of my information was correct. This afternoon I got a message saying Slora had paid my $1 toll.
I’m not using the app again . It appears that there is too much a delay between when Slora pays the toll.
Response from developer
Hi Jean, We're truly sorry for the inconvenience you faced with the toll payment. This isn't the experience we want for our users. We're working on improving our systems to prevent such issues. Please feel free to share more details at info.usa@slorapp.com. Thank you, and we hope to regain your trust. Slora Mobility Team.
Ugh
Response from developer
Hello klatu2000, we're sorry to hear that you're experiencing issues with the update. Rest assured, we're actively working on improvements. Please feel free to share more details at info.usa@slorapp.com so we can assist you further. Your feedback is important to us. Slora Mobility Team.
why the app still don’t work if yall have people cards ??? fix it
Response from developer
Hi Nyimaah, we're truly sorry for the inconvenience. Our team is actively working on addressing these issues to improve your experience. If you have more details to share, please email us at info.usa@slorapp.com. Thank you for your patience. Slora Mobility Team
