SMA 360° User Reviews

Customer Experience

Positive experience17.6% of reviews
Neutral11.8% of reviews
Negative experience70.6% of reviews

~ Based on 17 written reviews from the US App Store.

Is SMA 360° Safe?

Not enough ratings yet to assess SMA 360°.

Is SMA 360° Legit?

SMA 360° appears to be a legitimate app. AppsHunter Legitimacy Score for SMA 360° is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Trash

I just made an account and it won’t log in. Do better

This just stopped working?

Used to work fine and now just stuck in loading screen forever

Response from developer

Hello Floris394, thank you for your feedback. To solve this issue, just open the app and wait for a couple of minutes, until the app logs out automatically. Next login again and the app should work fine again without the infinite loading. We are working on fixing this issue permanently. Sunny greetings, your SMA App-Team!

Graphs are not accurate

Although I love the provided monitoring, the yearly graphs do not show the correct months.

It is currently August 10th and the July graph is the one getting larger as the month progresses.

Makes me question the validity of the other provided date.

Forget it

Wouldn’t establish connection with SBSE-5.8 Smart Inverter. Commissioned fine with web pages. App won’t even let me monitor the unit post-commissioning. Useless.

Response from developer

Dear weatherman92k, thank you for your feedback. We will release a new app version next week to fix an issue that occurs with older firmwares of SBSE that should resolve this problem. If you then still experience any issues, please contact us at app@sma.de to get in direct contact with us. Best regards, your SMA App Team

Worst way possible for commission

App is extremely broken for properly commissioning a SMA Smart Energy inverter. This added so many hours and complications to the installation. Massive step backwards for SMA. 360 app should be scrapped and done over.. If I was SMA I would be embarrassed to have this attached to my product.

Response from developer

Dear Live Wire EPS, we have published a new version which should address most communication issues. We would like to hear, if the new version works better for you. Thank you for your feedback, your SMA Team

Great update

Commission with SBSE improved, reducing WiFi connection issues, documentation for many generations of prior inverters easy to access and quick view of Sunny Portal plant performance. QR code scan can even work with older inverters to access UI without having to enter hard to read WiFi passwords. Finally a full featured installer support app!
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very lazy product manager

doesn’t follow any of the videos or installation guides, requires an account to use but doesn’t have a way to sign up for one. ridiculously broken app.

Very difficult to use and setup Inverters

Keeps disconnecting, then won’t connect WiFi, won’t connect to inverter… could benefit from workflow step by step process. Added hours to install, still need to call SMA tech support, very disappointed

Easy commissioning

I have commissioned a few inverters with this app and it’s very easy and safes a lot of time. Everything works fine. Couldn’t be better.

Half-Baked Garbage

I’ve been installing SMA inverters for years and this newest iteration (Smart Energy) with this app is pathetic. We’re having to wast half a day commissioning every grid-tied inverter because they prematurely released these products. Go with a different brand! SMA has abandoned the Residential market.
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Response from developer

Hello PVinstallpro, thank you for feedback, can you please get in contact with us app@sma.de so that we can better understand your issues and improve our services. Your experience is very important for us. Thank you

App hasn’t worked for over 6 months!

The SMA Energy app has not been providing any current data for over 6 months since SMA undertook a project to migrate all data from the original platform over to their new Ennexos platform.

I have raised a number of tickets with SMA Australia support, but no one can get a timeframe for resolution. This is unacceptable, I know I can monitor by directly logging in to the portal each time, but the whole point of having an app is for the convenience!
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It rarely works

I’ve been using the app for a few days and most of the times it’s not loading data, despite all the SMA equipment being online.

A huge disappointment, like the entire SMA software. Competitors are years ahead, and for this reason I would not recommend SMA equipment, despite electrical-wise being good.
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Waste of time

Found out today that my remote power controls that I use for dishwasher does not work with this app, can only use sunny web site to control them. Sma get your act together, use app developpers that concentrate on functionality, not on making it just look pretty

Cannot sinc to inverter

I will we i get it working

When it works...

It has been problematic a few times, won't all login, and sometimes shows the plant as not even being there at all.

“Current Power” isn’t

In the operate the current power isn’t current. It’s several hours old and doesn’t update. (Whereas webpage Sunnyportal does.)

Good app

It displays the chart but not the current output. Stuck on 4 when actually 2883