Nothing works properly
Door bell camera and connectivity rarely works and takes way too long to connect if you want to answer the doorbell from your phone. Overall the application is way too complicated with various rules. The old Bell Smart Home was much simpler and actually worked.
Misleading and extremely limited experience
While Telus’s offering is based on Alarm.com platform, the app itself gives what ? 1-2 options compared to the full Alarm.com app. And many detectors go to sleep so where’s the peace of mind for intrusion detection ? Which is the basic purpose of a home security system.
Although paying the full monthly price and just to learn that even integration with Alexa is a problem. And the support is somewhere in the world, no one can really tell.
Also to make things worse, how can you explain the fact that’s it’s impossible to have chat support while this is a Smart Home connected solution.
Very disappointing experience and it makes me reconsider my complete commercial relation with Telus.
Although paying the full monthly price and just to learn that even integration with Alexa is a problem. And the support is somewhere in the world, no one can really tell.
Also to make things worse, how can you explain the fact that’s it’s impossible to have chat support while this is a Smart Home connected solution.
Very disappointing experience and it makes me reconsider my complete commercial relation with Telus.
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Very slow camera bad quality
It’s the worst camera it’s a very bad quality and it is very slow
Pas fiable
Filme une fois sur deux, les clips sont trop courts et même si nous savons qu’il s’est passé quelque chose, aucun moyen de trouver les images, ce système n’est pas fiable pour le prix qu’il coûte.
Telus app
Vivint app is far more superior and user friendly than this app
