Stay Away
If you look into a complex or estate and they use this company, run! You can manage your electricity, be good with metering yourself and still you will pay through your nose. You will be charged for everything for everything including past generation electricity. The billing for this company needs to be investigated.
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Will secretly take your money
On multiple occasions I have paid money into my account (e.g. R500 and R700) and then my smartmatter account will show only R122 or R140.
Then you email their support team and they say the money was reflected in your account, or that you suddenly had R350 of electricity fees in a single day (even though the app doesn’t reflect thay)
They will try to steal your money
Then you email their support team and they say the money was reflected in your account, or that you suddenly had R350 of electricity fees in a single day (even though the app doesn’t reflect thay)
They will try to steal your money
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This app doesn’t work at all
Their sis confirmation system doesn’t work, so the app doesn’t work at all, you’ll have to sit in the dark in your new multimillion rand apartment.
Extortionists
I’m currently a resident of The junction village 3, they are extorting their tenants using this nonsense app. From the 1st of Dec till date I have spent at least R800 on electricity and today is just the 5th of Dec. PS we don’t even use the stove or geyser, we only use gas.
Unhappy tenant 🙁
Nonsense app with buffoonish contracts. Zambezi Heights needs to change this nonsense back to GCT.
SMARTMATTER IS A SCAM
THIS APP WILL SCAM YOU WITH YOUR LIFE PLEASE DONT DOWNLOAD IT IF YOUR ESTATE RECOMMENDS THIS PLACE RUN AWAY ASAP PLEASE IM BEGGING YOU YOU WILL GET SCAMMED I GOT SCAMMED R2 605.35 EVEN THOUGH I SWITCHED OFF MY MAIN SWITCH AND I WASNT HOME FOR 2 WEEKS ❗️❗️❗️❗️
App can’t handle exceptions/ poor loading
App failing to load most times at login, have to relaunch the app multiple times until it goes through. Shows exception errors, developers didn’t handle some exceptions. Can’t maintain user session, I don’t know if the app is using old tech stack? Might look at upgrading and getting experienced mobile developers with latest stack to do it
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Not getting setup SMS
I’ve been battling with this app, I’m not getting my SMS (Telkom) code to progress to set it up and the estate agent confirmed that the app is problematic on IOS.
Why isn’t it being fixed?
Why isn’t it being fixed?
Maureen McLeod
Considering this is the latest and updated version I still have the same problems. Unable to to change username or password. Cannot login. Very disappointing.
Needs a bit of work with updates
Personally, I’ve had a bad experience with any data updating on this app. The wallet doesn’t update even when you’ve made payment (especially via EFT). The updates on your consumption also don’t load at all. Literally only use it to check when I need to topup and for past statements.
Could be better, at the moment it doesn’t deliver on it’s features.
Could be better, at the moment it doesn’t deliver on it’s features.
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Electricity
What happens when My wallet is empty for electricity?,how long would it take for my electricity to come back after I have made a payment?
