SmartThings User Reviews

SmartThings
SmartThings
Samsung Electronics Co., Ltd.

Customer Experience

Positive experience31.1% of reviews
Neutral6.4% of reviews
Negative experience62.6% of reviews

~ Based on 7,171 written reviews from the US App Store.

What users say

Is SmartThings Safe?

SmartThings appears safe based on user ratings. AppsHunter Safety Score for SmartThings is 92/100.

This assessment is based on 808,682 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.1% of ratings point to a safe experience
2.9% of ratings suggest some concerns
7.9% of ratings point to a risky experience

~ Based on 808,682 App Store ratings for SmartThings.

Is SmartThings Legit?

SmartThings appears to be a legitimate app. AppsHunter Legitimacy Score for SmartThings is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Cannot add old models

Cannot add old models, really bad Samsung should still support older models, I don’t why they removed old models like UN60KS8000 to add to SmartThings app.

Setting up is like pulling teeth

The setup was so tedious I returned the TV and bought a Roku.

Worst AP never works

Worst AP never works

Finally Works

For a very long time, I could not get this app to work to save my life. Now, not only does it work, I can access it from my lock screen to adjust my television. 4/5 stars, since my other reviews were deleted.

I enjoy.

This product.

Tv

Tv turns on nonstop by itself

Customer service helped

If all else fails, write to them in the app

The best TV app

This app is really good for TVs and if you have a TV like this one then it’s really good for you but if you don’t, I’m so sad but if you’re hearing this, I’m a kid so thanks peace out Ava L if you know me from Iron Man, please come to me neither this with you

Devices randomly become offline

Devices like tv and soundbar randomly go offline . The only way to get those back is to delete and reconnect them to the app, which is not easy . They fail to connect many times before they can connect. Such a waste of time.

Ok

So fate so good just started using so I am trying to see how battery home back up works TV no bad.

Control button for volume is broken

Control button for volume always gets stuck on going up or down very annoying please fix

Blah

Crashes too much
Too many things not easy to do! Hit or miss with turning stove on or off.

Very good

Great

Remote

The app remote doesn’t work for more than about 10 minutes, then I have to re open the app, sometimes the app crashes, (idk why) and other than that I have no problems.

Bait-N-Switch

Inappropriate change to terms of services!
Want to use app/devices, before these non binding terms of service were changed!

Me

Your Smart Things app is really difficult to use. Constantly disconnects or goes into some annoying dark screen sleep mode

Goated app

I really really like this app it works really well

Constant interruption’s

This service intermittently comes on screen and the pic goes off. I can’t wait to take this off of my tv. It’s some str8 BS.

By far one of the best apps

I am away on a little getaway with my family and had to leave my cat at home since he doesn’t do well traveling in the car. I was able to turn on a tv show through this app miles and miles away from home. It totally worked I can’t believe how good the app is that it allowed me even miles away to be able to operate my tv so my cat can be entertained.
I totally recommend this app.
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CA

Inconsistent connection with devices