SmartThings Reviews: Is It Legit?

SmartThings
SmartThings
Samsung Electronics Co., Ltd.

Customer Experience

Positive experience30.6% of reviews
Neutral6.5% of reviews
Negative experience63.0% of reviews

~ Based on 7,858 written reviews from the US App Store.

What users say about SmartThings

Is SmartThings Safe?

SmartThings appears safe based on user ratings. AppsHunter Safety Score for SmartThings is 91/100.

This assessment is based on 856,102 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.1% of ratings point to a safe experience
2.9% of ratings suggest some concerns
8.0% of ratings point to a risky experience

~ Based on 845,252 App Store ratings for SmartThings.

Is SmartThings Legit?

SmartThings appears to be a legitimate app. AppsHunter Legitimacy Score for SmartThings is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Garbage app

It shows a loading spinner on every tab. It never ends. The app is just a loading spinner animation. It does nothing else.

Must have

Easy to use. If you have multiple TVs in your house or in the same room, this is a must have.

Smart things force on me.

Forced to use SmartThings when setting up a new tv.

Complicated

This app is NOT intuitive

Frame TV

One of the most broken apps ever to exist. Constantly glitches out and doesn’t work.

Easy Peasy

I love receiving the washer and dryer notifications and being able to view the status. . Really nice features.

Abdallah home

Good

Ugh.

I only have this app because it’s required to upload pictures to the Samsung Family Hub fridge. All I can say is this app is awful for that. Recently it deleted all 157 pictures I had on the fridge. Now trying to load pictures back on. It should not be this hard to add photos. Ugh. It won’t let me add more than one photo at a time (it used to) Does not support HEIC photos. There is just so much that could be improved. Incredibly frustrating.
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Money

Why should I pay for an app ?? When the Fridge is soooo expensive

Horrible Updates

This app was once easy and simple to use but over time, the constant useless interface updates have quite literally made the app unusable. Every time I open the app to use it opens to a loading screen no matter what tab im on in the app not letting me use the app for its intended purpose. Please stop the useless updates to try to “better” the app. If it aint broken dont fix it.
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Electric Range

We have had it for 24 hours now and so far we are loving it. Easy set up, great heating elements and oven works well. We will definitely be trying all the features with different recipes over the next few months.

Took away 4-digit codes from KwikSet lock

App update now forces 6-digit pins instead of 4 even though the KwickSet lock allows 4. Can’t find a way to adjust the default. Very inconvenient for Airbnb locks.

The worst app I ever seen

One of the worst apps I used in a long time. Half the time your device is not even found within your network. Insane all the money poured into R&D and yet we get a subpar app.

Complete Junk

Samsung simply wanted to be able to say they could put their appliances on a network! If your network info ever changes good luck ever getting the appliances back on your new network! Junk!

Dumb things.

Worst app it’s the bane of my existence that this is the samsung specific app.

Where’s the Word of the Day??!

Now (Fall 2026) latest ‘update’ when I add pictures to my fridge, I’ll add 10 and only 1 loads to the fridge. FIX ole

New update is dreadful

Why? Why mess with a simple interface where I can see how long is left on a wash, or switch on some lights? I’m now bombarded with notifications for things irrelevant to me (4-5 every time I open the app), and I have to hunt around for the washing machine widget, because it moves endlessly. Also, why make it so I have to click on the washing machine to see how long is left? There’s tonnes of space to just display that on the dashboard. Utter garbage.
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Terrible app since updates, not functional

This app is a nightmare, takes ages to load settings for my soundbar. After a fresh uninstall and reinstall I can’t even sign back in or add my device back. What a joke to access other features of me soundbar, can the devs actually fix it or Samsung look into this before I report it…

Safe

Keeps you calm

Changing App

Keeps changing the app, we find it confusing and unnecessary since we only have one appliance.