Wish it had more options
I have had my J13 swim spa for 2 years. Had trouble with connectivity, so I had to have an upgrade performed in order to connect to the app via WiFi. I wish there were more options to run the spa for an hour vs. 15 min., because some chemicals require the spa to run for at least an hour to circulate them. Also wish there was an option to have only one color for the lights, and not the constantly changing ones. This app is pretty basic, but I do like being able to control the spa remotely. It would also be nice to have some way to monitor my chemicals… I have a Crystal Water monitor for this purpose.
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Poor performance; poorly designed
I have to log in every time I open the application.
My login times out 50% of the time.
Commands sent to my tub often time out.
The scheduling side is confusing at best.
I can’t control my exterior lights on their own schedule (jacuzzi 3xx series).
The energy usage chart is buggy and most just renders as blank.
All that said. The app does work sometimes. The alerts and reminders are nice.
I’m giving one star. Mostly because it’s been three years, and nothing has changed. If anything; I feel like it’s gotten worse.
My login times out 50% of the time.
Commands sent to my tub often time out.
The scheduling side is confusing at best.
I can’t control my exterior lights on their own schedule (jacuzzi 3xx series).
The energy usage chart is buggy and most just renders as blank.
All that said. The app does work sometimes. The alerts and reminders are nice.
I’m giving one star. Mostly because it’s been three years, and nothing has changed. If anything; I feel like it’s gotten worse.
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Just OK
It’s nice to be able to adjust the temperature and filtration cycles. It’s a bit maddening that you can’t reset the monitor on the clear ray, water change, or filters until the time runs out. I change my water more frequently than the monitor and it’s pretty useless if you can’t reset.
Worst App Ever
Do not waste your money on this app. Have had it almost 6 months with our brand new swim spa and it’s worked maybe a month total. Currently it says my temp is 32 degrees F when it’s actually 95. Customers service is not help other than if I send an email complaining the app magically works for a few days until it doesn’t again. Jacuzzi bus no help either. Not worth the price paid, it’s not worth it even if it was free. Garbage.
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Good luck accessing SmartTub
Can’t even login the 1st time…accepted the code I was emailed but that’s as far as I got…useless app…don’t bother
SmartTub app not accessible for visual impaired users anymore
I downloaded the SmartTub app when I purchased my Jacuzzi hot tub. I am visually impaired and changes have been made to the app that doesn’t allow me to use it anymore. I reached out on the app for help and sent three emails but I have received no answer. Please make this app accessible again for visually impaired users. It is a inconvenient and a hassle having to depend on people to control your tub for you.
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Completely Unusable
Can’t Even Enter the Verification Code
I recently bought a new Sundance Altamar 880, and the installers told me I’d be able to control my spa through the SmartTub app. Unfortunately, the app has been nothing but problems. It was missing from the App Store for a while, and now that it’s finally back, it still doesn’t work.
I’ve tried signing up multiple times using three different email addresses. The app sends a verification code, but the code field doesn’t accept any input at all — tapping the numbers does nothing. I deleted and reinstalled the app three separate times and made sure to clear all data, but the issue never changed.
Right now the app is completely unusable, and I can’t access any of the features I was told would come with my spa. Very disappointing for a brand‑new product.
I recently bought a new Sundance Altamar 880, and the installers told me I’d be able to control my spa through the SmartTub app. Unfortunately, the app has been nothing but problems. It was missing from the App Store for a while, and now that it’s finally back, it still doesn’t work.
I’ve tried signing up multiple times using three different email addresses. The app sends a verification code, but the code field doesn’t accept any input at all — tapping the numbers does nothing. I deleted and reinstalled the app three separate times and made sure to clear all data, but the issue never changed.
Right now the app is completely unusable, and I can’t access any of the features I was told would come with my spa. Very disappointing for a brand‑new product.
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Shame on Jacuzzi!
This has to be the worst premium brand app ever made. It’s so buggy I could not even get past the sign up process. Completely useless.
Chemical balance button is gone
The last update seems to have removed the button I tap to see the chemicals, like chlorine adding advice. The button is just not here anymore… now I have to measure my chemicals with a strip like a savage, canceling out the entire purpose of this app.
Needs work
Apple Watch app no longer supported. Please bring it back. Have to sign in each time launching the app. Expensive yearly fee.
So many bugs
So many bugs, I can’t even get logged in. Text fields have errors, reset password errors, horribly designed, wrong color for input boxes. C’mon it’s 2026, just vibe code your way to a functional product! Embarrassing app for a $17,000 hot tub.
Terrible App
This app is terrible especially considering how much it cost me. Jacuzzi has been no help and neither has SmartTub. At best it monitors the temp but now I am unable to even get into the app. One day I could the next I couldn’t and nothing changed as far as id or password. Have only had the app about 4 months. It worked for a couple of weeks and then have had nothing but issues. It says the date is 2018, constantly tells me the internet connection is bad, which is not my Internet it’s whatever network they set me up with. Jacuzzi pawns it off on SmartTub and SmartTub refers me to Jacuzzi to have someone do a service call. They tell me to find the module and see if it’s loose or they want me to pay to upgrade the network. Total garbage so far and no one takes accountability. DO NOT waste your money on this app.
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Response from developer
We’re sorry for the bad experience you’ve had with the app and SmartTub support. Our support team is there to help when possible. In some cases, extra troubleshooting is required. In those cases, your local dealer may have to do a service call. Your local dealer is an independent entity from SmartTub support/Jacuzzi. They would assist you with any repairs required for your SmartTub module’s connections. If you have further questions or require assistance, please contact us at support@smarttub.net.
SmartTub jaccuzi
L’application fonctionne rarement, j’ai très souvent des problèmes de connexion
Can rarely log in or connect
I love the idea of this app, and on the occasions when it works it is super handy! However, it rarely allows me to log in or connect to my hottub, even when standing right beside it with a strong wifi signal. Sometimes if I attempt to log in 20x in a row, I will get lucky and it will connect to the tub, allowing me to change temp etc. But usually it says ‘cannot log in’ and when I do log in, it says ‘no connection’. Too bad!
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Good, but c’mon!!!!
It’s works well enough but has one MAJOR flaw and hasn’t been ‘fixed’ and I’ve waited years….how can it not have timers built in?!?!? Seriously. Crazy!
Can’t be that hard to add a 20 minute countdown timer NEXT TO THE TOGGLE BUTTON - every time you start a jet by hitting the ‘switch’ toggle. Each toggle gets its own timer.
It’s stunning and SO FRUSTRATING that this hasn’t been addressed.
Can’t be that hard to add a 20 minute countdown timer NEXT TO THE TOGGLE BUTTON - every time you start a jet by hitting the ‘switch’ toggle. Each toggle gets its own timer.
It’s stunning and SO FRUSTRATING that this hasn’t been addressed.
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Application désuète!
Cette application est tellement basique et désuète s’en est risible… j’ai payé pour trois ans parce que j’en ai vraiment besoin, mais je trouve vraiment dommage de payer pour quelque chose d’aussi poche!
Poor quality
Usually is pretty random at connecting or saving changes. It’s usually delayed for temperature data and SpaSense. It’s not even an overly complicated app. Not sure why it’s so clunky.
Doesn’t work at all
$20,000 hot tub and the app literally has never once been able to connect or manage any feature of my tub. Complete garbage
We like this app but it has some flaws especially for paying the price we pay for it.
My swim spa somehow disconnects because I notice the Temperature drop so I check the app and have to login again. Shows it’s disconnected and then trying to connect to WiFi will show it gets connected and gives me an error. This happens all the time. My swim spa then gets cold and won’t increase at the panel. Very frustrating to pay for this service and it’s constantly logging you off and disconnecting. Similar review has same issues. We like it a lot but have nothing but issues..
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Response from developer
Sorry for the experience you’re having with the SmartTub app. Please contact our support team with details of what is occurring, and they’ll be happy to assist you in getting this corrected. Please email them at support@smarttub.net, or you can call 844-602-6066 option 1 during our hours of operation, Monday through Friday from 7 AM to 4 PM Pacific.
Great when connected
I love it enough to keep paying for the connection. The problem with this app is that it always ends up with the timeout and unable to authenticate again unless logging out and log in again. After so many years this issue is still NOT fixed.
