No longer have play back
I have done all the updates! I have also uninstalled and reinstalled the app several times. I cannot review my cloud recordings, it keeps saying my icloud has expired! You also charged me twice for my cloud playback. I have already emailed the support and included proof of overcharge and of being expired. I hope the kinks will be rectified soon. I like the older version of this app better!
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Sshirleymuffin60
Awful-still awful
We have had this for about 1 1/2 years. The first 90 days were fantastic until they started charging. Since then the clips have been not as clear, updates that leave us without service for days, cameras do not distinguish what is animal/vehicle/person since subscribing. We are just going to eat the cost of the cameras and go with a different service. You get what you pay for in this service.—One week worth of updates and it is still worse than what we initially had. Just renewed in May and I asked for a partial refund as this is useless to me. Denied and said enjoy the new updates.
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99o8i7u
Response from developer
Hi, Thank you for your feedback and we apologize for the trouble. We are currently working to resolve issues in the new version and our developers are putting out updates every 1-2 days to resolve bugs and add features. Feel free to reach out via support@smartz.cloud if you need help. We're receiving a higher amount of contacts currently than usual, but will reply as soon as we can.
Update
Nothing works properly since the most recent update just a few days ago. It seemed they tried to fix it yesterday and now it doesn’t work using the playback option again. You can’t talk to anyone but a robot in a chat. TERRIBLE
SUSEGA Universe
Horrible!
The app is just getting WORSE! Zmodo cameras used to be great! $5 a camera! But then they forced everyone to move to a new app and pay $43 a month for a set fee. Even though I was now paying more for 3 cameras, I then had to watch ads! Ads that got in the way of watching the security cameras! I complained and they took the ads down. Great, right?! Well no because now they forced me to use a NEW app that works horribly! I can’t record live and can’t review any history from today or any other day for that fact. Not only that but my dad used to share his Zmodo cameras with me so I could check in on him asa a safety feature since he is 80 and lives alone. The new app doesn’t let me see the cameras he shared with me! And there is no way to add them back! I tried on his phone with him logged in. There is no way to “chat” with an agent anymore. You can only email them and they haven’t wrote either one of us back. Definitely is not worth $45 a month when you can’t review footage and there is no live agent- and you can’t review any security footage either! Also they are no longer selling many cameras on Amazon at all. I think the company is going under. Time to find a new security camera company!
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SSMcMorinyx
Newest Update Oct 2026
The latest update to the Smartz Eaze app has broken functionality. Not only did I have to add multiple cameras back to my account, some cameras with special configurations (lights, schedule) are completely broken. Specifically the Torch 360.
JJustin.Alvarez
