Smartz Eaze User Reviews

Name: Smartz Eaze
Rating: 4.47323 (1065 reviews)

Smartz Eaze

Smartz Inc

🔧 Utilities

🌟 Lifestyle

Customer Experience

Positive experience12.1% of reviews

Neutral8.6% of reviews

Negative experience79.3% of reviews

~ Based on 58 written reviews from the US App Store.

What users say

Summarized from real user reviews of Smartz Eaze. Based on 1.1K reviews and a 4.5/5 average, it highlights the 3 positives and 5 negatives reviewers mention most about this Lifestyle app.

Positive things

👍Intuitive, easy and fast
🚀Fastest live video load times
🚀Video loads faster and looks cleaner

Negative things

🐛App crashes frequently
🐛Unstable connection and camera issues
🐛App freezes and malfunctions
🔒Lack of access to own equipment
💰Requires paid subscription to access features

Is Smartz Eaze Safe?

Smartz Eaze appears safe based on user ratings. AppsHunter Safety Score for Smartz Eaze is 89/100.

This assessment is based on 1,065 user ratings, with an App Store average of 4.5/5.

Safety Analysis

88.0% of ratings point to a safe experience

4.5% of ratings suggest some concerns

7.5% of ratings point to a risky experience

~ Based on 1,054 App Store ratings for Smartz Eaze.

Is Smartz Eaze Legit?

Smartz Eaze appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Smartz Eaze is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Security camera app w/ ads

I bought these cameras to be able to look back on events, as well as for emergencies. Imagine laying in bed and you hear a noise. You open the app to see if there is an intruder but WAIT…first you must watch an ad. Seriously?! I pay a monthly subscription to be able to store 24 hrs in the cloud and now you’ve added ads? Fortunately the cameras weren’t too expensive. I will count this as a loss and go with a different brand like Ring that actually cares about security 🙄

RockStarDOTB

2 months ago

Response from developer

We're exploring options for ad removal for subscribers in the future, but do not have this ready at the moment. Please feel free to reach out via support@smartz.cloud and we'd be happy to discuss further. Thank you for your feedback.

Cmtwmn65

Why would you do this to long time paying customers? Add advertisements, since the “so called” bug fix , I can’t even get into my cameras 3/4 of the time. I’ve reinstalled, restarted etc., Junk system now. My security system should not be for entertainment purposes only. It’s called a security system for a reason.

Cmtwmn65

2 months ago

Response from developer

Why show ads for paying customers?

I don’t understand why I am seeing ads for this app whenever it is opened. I am a paying customer with a subscription!
An improvement in the ad system would be for the ad to be on mute for subscribers so it is not playing the sound at full volume immediately when I open the app.
Right now I have to make sure the volume is off before opening the Smartz app or else it’ll be playing the video full blast volume and it will annoy everyone around me. I am sure every other user has been caught off guard when the app suddenly plays the add video abruptly playing loud noises whenever it’s opened.

Ming567

2 months ago

Response from developer

Ads to view cameras

I have to watch an ad and wait for the timer to finish to be able to access my camera, could not find a way to opt out of the ads. If I needed to quickly look at one of my cameras they said nope, watch this for a bit first then you can.

XizzyMo

2 months ago

Response from developer

Thank you for sharing your feedback with us. We understand that ads can be a change to your experience. To continue providing high-quality security features and maintain our cloud infrastructure without increasing subscription costs, we are exploring new ways to support our development team. We are actively monitoring how these ads impact usability. If you have specific suggestions on how we can make them less intrusive, please reach out to us at support@smartz.cloud so we can share your thoughts with our product team.

Used to be good

Since recent updates to the app and recent changes to subscriptions this app is down right horrible. Continuous recording never works, cameras lose service, started with 4 now down to 2 because they are just junk. Save your money and go with something else.

DrewAgee

2 months ago

NO ADS!!

Thanks for the update, but I don’t want an ad to pop up every time I open the app. This is extremely annoying when it’s the very first thing you see, then you have to click on the top of the screen to be taken into the app. This makes me want to find another app and or another indoor camera provider. I had no problems with this app until this was done.

Jackig81

2 months ago

Response from developer

iPad monitoring drops cameras all the time

I have 4 cameras, the app to monitor te cameras drops cameras allot, freezing up , showing last frame indefinitely. Tricks you into thinking it’s on, then you look at the time stamp to notice it stuck! This is happening all the time, have to now think of changing into another camera security system, my router and camera are literally in the same room, not about being too far. For sure it’s the app and how it all works, I have a paid subscription. Looking for a better system now. This one is not a dependable security system.

Alienator787

4 months ago

Response from developer

Hi, It sounds like you may be trying to use the app for constant viewing. While you can load up the cameras to check them in the app at any time, the app itself is not intended for constant viewing so when viewing for extended periods of time, the live feeds may eventually stop until you close and reopen it. If this is not what you mean, please reach out via support@smartz.cloud with more details and we'd be happy to help look into your issue.

Trash

Hope no one pays for this it keeps getting worse as a product, app and the cloud system is over priced and works when it wants to. And to top it off you get a horrible AI chat as customer service

17EL17

5 months ago

Not working

After paying for the annual once again the recordings have stopped it won’t load any clips anymore

rbaez10

7 months ago

I just lose access to ALL ALLERTS clip

I dont know what happen but it started early this month that I cant access my ALL ALERT clips. It keeps loading saying “Establishing secure video channel” but the clip never opens. I have an annual subscription and I wonder whats going on. Please help me out on this. I tried everything to troubleshoot it but its still not working.

Ren.Alf

8 months ago

Response from developer

Hi, Unfortunately we are unable to see what account this came from in order to assist from the review. Please reach out to our support team via support@smartz.cloud and we'd be happy to help look into this for you.

DO NOT RECOMMEND

I stayed on my device for like 12 hours until it got disconnected…and it says the account doesn’t exist. Do yourself a favor PLEASE DO NOT BUY!!!

Long Nemo

8 months ago

Notifications jingle

They updated the notification jingle or tone and you can’t change it it goes on and on it’s the worst sound and ruins your music

Thesilva6

10 months ago

I paid for the camera plan, but the screen stays black and nothing loads

I paid for the camera plan, but the screen stays black and nothing loads.

zarsama

a year ago

Broken (NOT)

Updated,and never worked again. I now have 4 cameras I can’t access.
Fixed promptly. Server out do to power outage. Beyond their control. Back to normal reliability.

Penzoil3

a year ago

Response from developer

App doesn’t log in

They updated the app and now it just says timed out when you try to log in. Their website doesn’t work and when I finally found an email address to reach out I didn’t get a response.

Jmb8

a year ago

Response from developer

Hi, A partial outage resulted in our website and login/authentication system being down temporarily for some customers. Services were restored yesterday and should be working properly again now. If you have any further questions, please reach out via support@smartz.cloud. Agents are only available Monday through Friday so any emails will be responded to today. That said, if you had emailed the email I provided here, you may have received a bounce reply if you contacted during the outage as the email was also impacted by the outage.

Not happy

One cam already died after one year and now I can’t even log into my account or even make a new account! I’m done with them!!!!!!

Jkels7

a year ago

Can no longer log in

I bought these cameras as I have young children and it helps me keep an eye on them from another room as well as our outdoor camera. I can no longer log into the app to even view my cameras. It was working perfectly fine yesterday and now today nothing.

Samantha Z

a year ago

Response from developer

Doesn’t work

Hello,
I just purchased a pair of your security cams off eBay.

your QR code goes to an expired domain; also cannot create an account as an X displays over confirmed password text box. Are you still in business?

Would love to get these cams setup. Please advise.

Owen Mooree

a year ago

What Happened !!

Can’t get in now with update!

WillowHawk1

a year ago

They nuked their service

Sweet, taking away features that were advertised when the cameras were purchased. At this moment, I can’t even sign onto the app, just get an immediate “timeout” error.

Zandres12