Awful-still awful
We have had this for about 1 1/2 years. The first 90 days were fantastic until they started charging. Since then the clips have been not as clear, updates that leave us without service for days, cameras do not distinguish what is animal/vehicle/person since subscribing. We are just going to eat the cost of the cameras and go with a different service. You get what you pay for in this service.—One week worth of updates and it is still worse than what we initially had. Just renewed in May and I asked for a partial refund as this is useless to me. Denied and said enjoy the new updates.
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Response from developer
Hi, Thank you for your feedback and we apologize for the trouble. We are currently working to resolve issues in the new version and our developers are putting out updates every 1-2 days to resolve bugs and add features. Feel free to reach out via support@smartz.cloud if you need help. We're receiving a higher amount of contacts currently than usual, but will reply as soon as we can.
Update
Nothing works properly since the most recent update just a few days ago. It seemed they tried to fix it yesterday and now it doesn’t work using the playback option again. You can’t talk to anyone but a robot in a chat. TERRIBLE
Horrible!
The app is just getting WORSE! Zmodo cameras used to be great! $5 a camera! But then they forced everyone to move to a new app and pay $43 a month for a set fee. Even though I was now paying more for 3 cameras, I then had to watch ads! Ads that got in the way of watching the security cameras! I complained and they took the ads down. Great, right?! Well no because now they forced me to use a NEW app that works horribly! I can’t record live and can’t review any history from today or any other day for that fact. Not only that but my dad used to share his Zmodo cameras with me so I could check in on him asa a safety feature since he is 80 and lives alone. The new app doesn’t let me see the cameras he shared with me! And there is no way to add them back! I tried on his phone with him logged in. There is no way to “chat” with an agent anymore. You can only email them and they haven’t wrote either one of us back. Definitely is not worth $45 a month when you can’t review footage and there is no live agent- and you can’t review any security footage either! Also they are no longer selling many cameras on Amazon at all. I think the company is going under. Time to find a new security camera company!
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Newest Update Oct 2026
The latest update to the Smartz Eaze app has broken functionality. Not only did I have to add multiple cameras back to my account, some cameras with special configurations (lights, schedule) are completely broken. Specifically the Torch 360.
What happened???
Since the app updates my service is NULL. We have 4 of your cameras. 2 cameras will no longer refresh. 1 camera has been removed from the app and unable to reinstall it. WE HAVE 1 WORKING CAMERA OUT OF 4. This is unsatisfactory. Please rectify immediately.
Horrible
This app
Is more horrible every update I can’t even see my recording I can’t even zoom now you guys r been worst and worst I hope this problem be resolved or you guys have to return me all the money I spend on this cameras and app😡😡😡😡😡😡
Is more horrible every update I can’t even see my recording I can’t even zoom now you guys r been worst and worst I hope this problem be resolved or you guys have to return me all the money I spend on this cameras and app😡😡😡😡😡😡
Ads for paying customers?!?
Really?!? I have an annual subscription and I’m getting ads just to see my cameras?!? I’ve seen the developers response that they are working on it? No, you’re not! It’s a simple code fix and you’re trying to generate more revenue. You need to fix it or risk losing more subscribers. I’m already looking for other systems that wouldn’t dare invoke ads to paying customers. I totally understand free services, but not paying customers that have annual subscriptions. So, if this isn’t resolved soon, you’re losing another paying customer.
UPDATE:
You ask us to contact your customer support team, for what? If there’s nothing that can be done about it right now what is contacting your support team going to do again? It’s a simple code fix you could do it. You choose not to. You are actually trying to push your customers away. Nobody wants to pay for ads I don’t like looking at ads every time I need to look at my cameras. Contacting your customer support team will do absolutely nothing other than generate a ticket that sits in a queue and eventually, if you guys decide to fix it, unless you wanna start giving money back to your paying subscribers for the inconvenience of opening up ads.
Personally, I think any, and all of us paying customers should be reimbursed for the hassle of this screwup of having ads every time
Newest Update as of 7 Oct 2026 has broke other features now. Wonderful job guys. As soon as my subscription expires I’m gone. This is too much. I have a camera that will not connect live view and recordings I can’t watch. Really?!? Are your developers incompetent? Seriously worst update and service so far.
** NEW UPDATE 13 OCTOBER **
2 new updates to the app and still have cameras that are not live feed and or now recording!!! Seriously what’s the problem with your company?!?
UPDATE:
You ask us to contact your customer support team, for what? If there’s nothing that can be done about it right now what is contacting your support team going to do again? It’s a simple code fix you could do it. You choose not to. You are actually trying to push your customers away. Nobody wants to pay for ads I don’t like looking at ads every time I need to look at my cameras. Contacting your customer support team will do absolutely nothing other than generate a ticket that sits in a queue and eventually, if you guys decide to fix it, unless you wanna start giving money back to your paying subscribers for the inconvenience of opening up ads.
Personally, I think any, and all of us paying customers should be reimbursed for the hassle of this screwup of having ads every time
Newest Update as of 7 Oct 2026 has broke other features now. Wonderful job guys. As soon as my subscription expires I’m gone. This is too much. I have a camera that will not connect live view and recordings I can’t watch. Really?!? Are your developers incompetent? Seriously worst update and service so far.
** NEW UPDATE 13 OCTOBER **
2 new updates to the app and still have cameras that are not live feed and or now recording!!! Seriously what’s the problem with your company?!?
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No live feed
Can’t up live feed or watch back footage anymore. No support. Moving on to Ring cameras
Newest update
My cameras will not
work since the recent update. No customer service received!!!
work since the recent update. No customer service received!!!
Súper slow
Súper slow
Cameras don’t work now
For days now my app has not worked at all no live streams the cameras are just offline
Horrible, I don’t have any access to my cameras.
What on earth happened?! I have spent $ on subscriptions and buying multiple cameras for my home, all of a sudden I’m having trouble login in, I can’t even share the cameras any more and I can’t even connect to them!!! This is a mess
Last UPGRADE was totally a FAILURE! Hire real developers!
What a mess. Nothing works, my cameras completely useless! Are these people working for the crooks?.. and NO ONE is RESPONDING
ANNOYED
This NEW update is so frustrating!!! Been having trouble the last TWO days…..what a coincidence yall are putting up new “updates” …….Why are you editing or changing things that aren’t complete for an UPDATE yet….whatever yall are doing is NOT Working!!!! I’ve spent most of the day TODAY (10/9/26) trying to SEE MY ‘LIVE’ Feed…..Do BETTER !!….i feel compelled to terminate this account.
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Cmtwmn65
I’m reading all these pitiful reviews regarding this unprofessional company’s most recent update that “BROKE” our working security systems. Now everything is “wonk” and all we’re getting is an automated response or we’re getting ghosted. I have two cameras and now only one works. And the one that does “work” only shows live feed, sometimes. That’s it. Everything else is lost. Like all the other reviews say. So if this doesn’t quickly get resolved, I’ll be canceling my subscription and I’ll be notifying the Better Business Bureau. Because not delivering a service you’re paying for and then ghosting the customer needs to be reported. Just saying
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i will resubscribe if u repair the app
please fix it
Since update
Since the newest update I can’t even log in. Says it can’t reach the servers I have tried for the last 5 hours and still not working! I can’t even get in the app for a chat agent
Useless Garbage
Ever since the latest update I’ve been unable to use the app. All I get is ‘can’t reach the server right now’
what was once an ok system at best is completely unusable now.
what was once an ok system at best is completely unusable now.
Update
Nothing works properly since the most recent update just a few days ago. It seemed they tried to fix it yesterday and now it doesn’t work using the playback option again. You can’t talk to anyone but a robot in a chat. TERRIBLE
THE NEW UPDATE RUINED EVERYTHING
My camera quality is worse it’s barely useable please go back to the old layout I’m a monthly subscriber but if it stays like this I’ll have to switch companies I’m not paying $30 for an app that looks awful, is hard to use and has no ease of access
