Missing items
We did not receive the entire.
Delayed grocery deliveries
The past 3-4 grocery deliveries have been delayed 🙄always the same explanation technical hitches.
Work on your customer support
Yeah, this is all nice and friendly until you actually run into a problem.
The most useless customer support I’ve ever experienced.
I was told my order would be cancelled because my location was outside the delivery range, so I contacted support to cancel it myself and place a new order instead.
Absolute disaster just wasted my time and energy.
The most useless customer support I’ve ever experienced.
I was told my order would be cancelled because my location was outside the delivery range, so I contacted support to cancel it myself and place a new order instead.
Absolute disaster just wasted my time and energy.
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More options for data
I would like to have the option to get more data with smiles points
Thanks
Good service
Broken
Can’t even sign up. Exception During Enrollment.
Usual garbage coding of UAE apps.
Usual garbage coding of UAE apps.
Misleading "Points" System & High Markups
I’m very disappointed with the Smiles app pricing. I used it for a 'Store Pickup' order thinking it would be convenient. However, the app charged me 131.5 AED for an item that costs only 98 AED at the shop.
When I contacted Smiles support, they told me the price is higher because I 'earn points.' The math is terrible: I paid 33.5 AED extra to earn points worth roughly 1 AED. This feels like a hidden tax on users. The app should match store prices for pickup orders, or at least be transparent about the massive markups. I’ll be buying directly from merchants from now on.
When I contacted Smiles support, they told me the price is higher because I 'earn points.' The math is terrible: I paid 33.5 AED extra to earn points worth roughly 1 AED. This feels like a hidden tax on users. The app should match store prices for pickup orders, or at least be transparent about the massive markups. I’ll be buying directly from merchants from now on.
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Worst apps and service
If you want to increase blood pressure and want to know that what is worst customer service you can get from a service provider, pls use this apps. Customer service is worst in the world, apps is annoying, looks like they got idea from Temu apps.
Smile, pls step back and re-launch service and apps from scratch
Smile, pls step back and re-launch service and apps from scratch
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0 Stars, SCAM - DON’t USE THIS
DO NOT DOWNLOAD THIS APP!!! World’s worst app ever created, extremely poor service and quality, no customer support, liers about coupons and offers + EXPENSIVE, slow delivery(days!!), no refunds.
The best entertainment app
Wish that cover all area in UAE
Not reliable for food orders
I’ve had a disappointing experience using the Smiles app. I ordered food twice through the app, and both times there were issues. The first order was significantly delayed, which was frustrating. I decided to give it another chance, but during my second order it was automatically cancelled without any clear reason or proper notification.
This kind of experience makes it difficult to rely on the service. I hope the team improves order management and communication with customers in future updates.
This kind of experience makes it difficult to rely on the service. I hope the team improves order management and communication with customers in future updates.
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Smile name is not good to this application this application is very bad
I ordered 2 things and I paid it by my card and after that the app informed me the one of my items is not available but I paid already by my apple and after all delivery man was calling me to inform me me that he is already outside my door 1 items arrive which is not same in the photo and the one is missing they told me to replace but cannot replace 🤬🤬🤬🤬 lier I paid the delivery fees and charging only 🤬🤬 and I also complained it but customers service don’t know what them to do what kind services is even not resolved the problem they will close the conversation🤬🤬🤬
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Useless customer service
I ordered prawns biriyani from Kannur Paragon; however, I received fish biriyani instead. I reported this issue to the Smiles team, and I was informed that I would receive a cash voucher equivalent to the order value, valid for 30 days, along with a 50% discount coupon capped at AED 20, valid for 7 days from the date of issuance.
Unfortunately, I did not receive the refund equivalent to the order value. Instead, I received only AED 4. Multiple times I am reaching out to Smiles regarding this issue, and it feels like the Smiles team is not being responsible in resolving the matter.
Unfortunately, I did not receive the refund equivalent to the order value. Instead, I received only AED 4. Multiple times I am reaching out to Smiles regarding this issue, and it feels like the Smiles team is not being responsible in resolving the matter.
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Provide very good offers but don’t be panic if some mistake done by riders. Expect a better compensa
Good offers. Highly recommended if you have a good planning economic system. Every time is not the same. Don’t choose lunch items during breakfast. Some items might be missing . But they will compensate and make you satisfied. You just have to be patient for any compensation. You will get frustrated if you expect the compensation on the same day. But overall, you will be the one who will get the benefit.
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Slow service
I contacted the chat service. Right after I was connected, the service was disconnected. Service is horrible. If you have a problem with your order, surely nothing would be resolved. I do not recommend this app.
Worst app and worst support don’t use this
I made a order at 8:00 pm and after 2 hrs still they saying they will check what happen it’s 10:07 pm i called restaurant they saying order is ready and delivery boy not coming check with delivery guy and he is also not responding check with their support chat they are saying they don’t have any update trust me its a scam don’t use this app at all
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Worst app and worst support don’t use this
I made a order at 8:00 pm and after 2 hrs still they saying they will check what happen it’s 10:07 pm i called restaurant they saying order is ready and delivery boy not coming check with delivery guy and he is also not responding check with their support chat they are saying they don’t have any update trust me its a scam don’t use this app at all
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All staff
Perfect and good quality
Incomplete order
Food arrived late and cold. Order is incomplete. Customer service not helping.
Very bad customer support and cheated customer
Absolutely unacceptable and infuriating experience with Smile App. I placed a food order and one item was missing—and not just any item, but the one with the **highest discount**. This is not a coincidence, it’s a pattern that feels completely dishonest. When I reached out to customer support, I was met with pure negligence. No responsibility, no proper explanation, and no meaningful resolution. This app clearly has **no respect for its customers**, no value for our time, and absolutely no concern for our hard-earned money. Once payment is done, they simply don’t care what happens next. The service is unreliable, the system is flawed, and the support team is careless and dismissive. Using Smile App feels like being cheated and then ignored. One of the most frustrating and disappointing food delivery experiences I’ve ever had. Strongly advise everyone to stay away from this app unless you’re okay with missing items and zero support.
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