Khi cần thì quá chậm hỗ trợ
Response from developer
Kính chào Quý khách, Smiles chân thành xin lỗi vì trải nghiệm chưa tốt mà Quý khách đã gặp phải. Chúng tôi rất tiếc khi thời gian hỗ trợ và xử lý giao dịch chưa đáp ứng được kỳ vọng của Quý khách. Hiện tại, lượng tin nhắn gửi đến Smiles đang quá tải nên thời gian phản hồi có thể chậm hơn bình thường. Để được hỗ trợ nhanh nhất, kính mong Quý khách vui lòng liên hệ hotline 050-5213-9318. Đội ngũ Smiles sẽ ưu tiên kiểm tra và hỗ trợ Quý khách trong thời gian sớm nhất. Smiles đã ghi nhận phản hồi của Quý khách và sẽ tiếp tục cải thiện quy trình vận hành, nâng cao chất lượng dịch vụ để mang đến trải nghiệm tốt hơn trong thời gian tới. Smiles chân thành xin lỗi và cảm ơn Quý khách đã góp ý.
Kirim uang cepat, Admin responsive
Response from developer
Halo Kak, Terima kasih banyak atas apresiasi dan ulasan positifnya. Kami sangat menghargai dukungan dari Kakak. Jangan lupa bantu sebarkan Smiles ke teman-teman Kakak agar mereka juga dapat merasakan kemudahan menggunakan aplikasi Smiles ya Kak. Semoga kakak sehat dan sukses selalu. Smiles Team
Please stop sending me JPY notifications.
Please improve the notification system so users only receive alerts for currencies they’ve actually selected or are interested in. There should also be an easy way to disable unwanted currency notifications.
Response from developer
Hello! Good day, and thank you for reaching out. We sincerely apologize for any inconvenience caused by the email notifications you received. If you no longer wish to receive these types of emails, you may simply click the "Unsubscribe" link at the bottom of the email to stop receiving future promotional or informational messages. If you need any assistance or have other concerns, please don't hesitate to contact us through the Customer Support section in your Smiles app or call our hotline at 050-5305-6669. We'll be happy to assist you. Thank you very much, and we appreciate your understanding.
Ewan
last time na di ako nakapag send eh ginawan ng operator ng paraan sila na mismo nag remit sa end nila pero ngayon pag tatanongin kung pwede bang sila ulit mag remit di na nag rereply yung operator nakakabastos, dahil urgent nga need mag remit tapos biglang di nag rereply.
Isa pang issue kung ayaw niyo namang payagan mag remit dahil mag issue sa pag update ng information, wag niyo din dapat hayaan ang mga user na mag deposit ng pera sa App niyo, natetenga yung pera eh
Nakakdismaya rami panaman nag propromote sa App nato na sikat na mga vlogger pweee
Response from developer
We sincerely apologize for the inconvenience and frustration you experienced. We understand how important it was for you to complete your remittance, especially given your situation, and we're sorry for the delay in resolving your concern. We have already reviewed your case, and we're glad to confirm that the issue has been resolved and that you were able to complete your remittance successfully. We also attempted to contact you by phone to personally apologize and discuss your experience, but we were unable to reach you. If you have any remaining concerns or need further assistance, please don't hesitate to contact our Customer Support or call +81-(0)50-5305-6669. We'd be more than happy to assist you.
Aplikasi Transfer Uang terbaik dan Tercepat di Jepang
Yang paling membuat saya terkesan adalah program hadiah dan promonya. Saya bahkan berhasil mendapatkan hadiah tiket pesawat pulang-pergi Jepang–Indonesia, sesuatu yang benar-benar luar biasa dan sangat membantu. Pelayanan pelanggan juga responsif dan profesional ketika dibutuhkan.
Bagi siapa pun yang bekerja di Jepang dan sering mengirim uang ke keluarga di Indonesia, saya sangat merekomendasikan Smiles Mobile Remittance. Terima kasih Smiles atas layanan yang cepat, terpercaya, dan berbagai hadiah menarik yang diberikan! ⭐⭐⭐⭐⭐
Response from developer
Halo Kak, Terima kasih banyak atas apresiasi dan ulasan positifnya. Kami sangat menghargai dukungan dari Kakak. Jangan lupa bantu sebarkan Smiles ke teman-teman Kakak agar mereka juga dapat merasakan kemudahan menggunakan aplikasi Smiles ya Kak. Semoga kakak sehat dan sukses selalu. Smiles Team
