Disappointing
Horrible food delivered and even more cumbersome customer service follow up, all the work falls on the client. Not user friendly at all compared to other food apps. Very disappointed
Poor delivery tracking and high delivery costs
Can’t track delivery live, like with uber eats. They charge high fees for food delivery compared to other food apps
Unable to sign up
I was never able to sign up or get help from developer. Phone number format was invalid. I tried multiple times. Unimstalled app.
Worst delivery app
Smood is only interested in pocketing outsized fees without offering any service
Won't connect
Error message: Unable to establish an internet connection. Attempting to reconnect. I have never been able to use it. Just see the error message. Latest Iphone 15 Pro Max
Inconsistent
I have used Smood off and on for the past 1.5 years. The service is inconsistent and unreliable. We have an issue with almost every other order. It is not normal that customers need to contact customer service so often for incorrect orders, non confirmed orders, non delivery, etc. Use a different food delivery app.
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I would give them a zero if I could
If you want a great conversation with customer service about the idea of food, this app is great if you actually want food delivered use any other app. Literally, a carrier pigeon has a higher likelihood of successfully dropping food on you, than successfully using this app.
Response from developer
We sincerely apologize to hear that your recent experience with Smood did not meet your expectations. In order to improve our service, we would like to analyze what went wrong. If you could kindly provide us with the order number in question (only Smood teams have access to it), we would be happy to get back to you as soon as possible. Your feedback and satisfaction are very important to us. Looking forward to hearing from you, The Smood Customer Service Team
Valerie
After the last uodate it is the WORST delivery service ever! Nothing works now, I cannot order anything for hours, a lot of bugs.. shaming updates!
Unable to register
Unable to register due to “API Connection Error”
Sends spam
This app sends promotional push notifications and emails.
It also allows Sign in with Apple but claims that Apple private email addresses are not valid, forcing you to enter another one.
Finally, it is buggy. I am an app developer myself, and I was unable to place an order after several attempts; the only things I got from downloading it were lost time, reduced space on the device, App Library clutter, and spam.
It also allows Sign in with Apple but claims that Apple private email addresses are not valid, forcing you to enter another one.
Finally, it is buggy. I am an app developer myself, and I was unable to place an order after several attempts; the only things I got from downloading it were lost time, reduced space on the device, App Library clutter, and spam.
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Response from developer
Hello ! Thank you for leaving us your feedback. We will take your feedback into account to improve our platforms.
The worst app ever
A weak tec tools, you will feel that you talk with no one
My order take 2 hours to arrived and it came cold!
The customer service is very bad and not helpful at all
My order take 2 hours to arrived and it came cold!
The customer service is very bad and not helpful at all
API Registration error
There is an API error preventing you from opening an account. I’m hungry guys come on…
Technical errors
Really weird about addresses. Doesn’t work with my normal house address in Zurich, but only sometimes. They need to hire some engineers to work on their app.
Response from developer
Hello t8robot ! We apologise for the technical problem with your address. Please be assured that we are doing our best to provide a solution to all our customers. Do not hesitate to contact support@smood.ch with your order number and user name so that we can discuss the matter.
Restaurant closed but they still take your order
NUMEROUS TIMES I have received confirmation that the order is confirmed only to get a call at the last minute before delivery to say that “sorry the restaurant is closed and I will be reimbursed.”
Thanks for the wasted time and the fact that the other kitchens have closed.
I have since spoke to the restaurant, Smood say it’s the fault of the restaurant. But this has happened with multiple restaurants so it’s a SMOOD problem not a restaurant problem.
Customer service costs 0.99c to call. This is a scandal to discourage you from calling. Which means you can never solve the problem in real time.
Oh and now the app is kicked me out and won’t allow me to reset my password.
NOT A RARE OCCURENCE
Thanks for the wasted time and the fact that the other kitchens have closed.
I have since spoke to the restaurant, Smood say it’s the fault of the restaurant. But this has happened with multiple restaurants so it’s a SMOOD problem not a restaurant problem.
Customer service costs 0.99c to call. This is a scandal to discourage you from calling. Which means you can never solve the problem in real time.
Oh and now the app is kicked me out and won’t allow me to reset my password.
NOT A RARE OCCURENCE
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Really going downhill
I used to love Smood - a great range of food, delivered on time. Sadly, for the past few months it’s been shocking. Constantly late and half with wrong or missing orders. What’s worse is having to pay 0.99chf to contact them when they mess up. Also, if the order is wrong, they refuse to give you a refund and instead credit it to your account to force you to order again. I’m done with them.
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Gr8 home delivery
SMOOD has been amazing and a life saver during the pandemic and a fantastic home delivery service be it for groceries or drinks
Worst delivery app ever
The live chat never really works or helps and customer service never answers. I have ordered several times for food that never arrived, despite the fact that the app noted that it was deliverable. This app is the most unreliable food delivery app I have ever tried in Europe.
Response from developer
Hello d8825617337. We are very sorry for this inconvenience. We will do our utmost to resolve the issue of your order which never arrived. Please do not hesitate to contact our service support@smood.ch so that we can discuss the situation.
Don’t Bother
I used this app for the first time because Uber Eats was not available in my area. I placed an order with a restaurant and waited for delivery. The app notified me that the driver was at my door, but was not. Five minutes later the app marked my order as delivered. NOTHING was delivered and I never saw a driver, or any vehicle moving on my street for that matter. I tried to call the restaurant, but they said it was out of their hands and to call the delivery company. I called Smood customer service and was told the the call would cost me CHF 0.99 per minute and to use chat for as a free contact method. ANYTHING I typed into chat was replied with, ‘sorry, I did not understand that. Can you please try again.’ I called customer service and was on hold for 5 minutes before I spoke to a person. Again, I was placed on hold while they called the driver to investigate. They came back and said the driver called me 3 times. I never received ANY calls form ANYONE during the time the driver supposedly called. I asked for proof. They sent me an email with a screenshot of the supposed calls. Nothing showing it was my number called. First alleged call showed 0 seconds, second alleged call was 3 seconds, and the last was 5 seconds. Smood refused to do anything further saying the the order shows it was delivered. So now I’m out CHF 80 thanks to a dishonest driver and customer service representative.
Don’t use Smood. If there’s a delivery issue, they probably won’t help. And…they’ll charge you for their ‘service’.
Don’t use Smood. If there’s a delivery issue, they probably won’t help. And…they’ll charge you for their ‘service’.
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Response from developer
Hello Paid in Rubles. We are very sorry for this inconvenience. We will do our utmost to resolve the issue of your order which never arrived. Please do not hesitate to contact our service support@smood.ch so that we can discuss the situation.
Not a modern mobile app
You can’t modify or update payment info from the mobile app. Mind boggling how the company survives with this kind of weakness.
Always late
Always late , on average an extra hour. Customer service is incompetent and charged .99 per minute to call them.
Response from developer
Hello virtualmagician. We are sorry to hear that your experience did not meet your expectations. We apologize and will take your comments into account to improve the quality of our deliveries.
