Recurring problems with the SNCF Connect app, still unresolved
Four problems with SNCF Connect:
1. Changing anything in a train search, even a small detail, forces you to redo the whole booking process from scratch.
2. Luggage allowance isn't stated anywhere in the booking or on the ticket. I can't tell whether a suitcase is included or needs to be booked
3. Apple Wallet only adds the second leg of my trip. The first leg is missing.
4. Calendar export has no time zone, so times show in the time zone where the ticket was booked, not French time. If that differs from France, the departure and arrival times are wrong, which could make people miss their trains.
I've reported these same problems year after year and they never get fixed. Please let users edit a search without starting over, state the luggage rules clearly, add every leg to Apple Wallet, and include the Europe/Paris time zone in calendar exports.
1. Changing anything in a train search, even a small detail, forces you to redo the whole booking process from scratch.
2. Luggage allowance isn't stated anywhere in the booking or on the ticket. I can't tell whether a suitcase is included or needs to be booked
3. Apple Wallet only adds the second leg of my trip. The first leg is missing.
4. Calendar export has no time zone, so times show in the time zone where the ticket was booked, not French time. If that differs from France, the departure and arrival times are wrong, which could make people miss their trains.
I've reported these same problems year after year and they never get fixed. Please let users edit a search without starting over, state the luggage rules clearly, add every leg to Apple Wallet, and include the Europe/Paris time zone in calendar exports.
Show more
MMercuréen
Useful when it works
The information on the actual running of a specific train is useful. I have also successfully bought tickets. However l, I experienced an issue that lasted a couple of days when the app displayed two modal dialogs on top of each other and then became entirely unresponsive. This may have been caused by a short-lived special marketing campaign; it is now resolved.
Show more
RRolandnY
Response from developer
Bonjour RolandnY, nous sommes désolés pour ce blocage de l’application (fenêtres qui se superposent puis écran figé). Pour que nous puissions analyser votre situation, merci de nous contacter en détaillant les étapes rencontrées via la messagerie de l’application mobile SNCF Connect ou par téléphone au 01 84 90 90 90 (Service gratuit + prix d’appel), 7j/7 de 8h à 20h
Translation
Worst translation I’ve ever seen in my entire life. Even after changing the app settings, you still get many things in French
KKstruh
Response from developer
Bonjour Kstruh, nous sommes désolés pour cette difficulté liée à la langue dans l’application. Pour que nous puissions vous aider, merci de nous contacter via la messagerie de l’application mobile SNCF Connect, en nous indiquant les écrans qui restent en français malgré vos réglages.
C’est cassé pour moi
When I open the app, I see a cookie preference screen which disappears immediately, then an announcement about “45 something”, and then the app freezes entirely.
RRolandnY
Windows
When are you going to put on the direction of the train for the seat selection, and whether the view from the windows is obstructed or not? Eurostar manages to do this. You put the direction to train on a little diagram but not refer it to the seats arrangement in the carriage. Please do this, and make a good app better!
Show more
THTicked off in Herefordshire
