Customer service
Karla was great !
Great Customer Service
Had a problem with linking my card. Troy was amazing. Problem was fixed quickly. Thanks!
N/A
Great app for when you need a little extra cash.
Very high default rate
I have funded around 61 loans on SoLo, and I am extremely concerned about the high number of overdue loans in my portfolio. Currently, 25 loans are overdue, including 14 that I purchased SoLo Lender Protection (SLP) for. This has made me very concerned about the potential for significant losses.
What is even more frustrating is the lack of transparency. As a lender, I don’t have clear visibility into the payment-processing timeline. When a loan reaches its due date, I don’t know whether the borrower actually made the payment on time but it has not yet been processed, or whether the borrower simply did not pay.
I also have concerns about the lack of transparency regarding recovery efforts. SoLo charges lenders a 12% fee when a loan becomes overdue, while borrowers appear to have a 30-day grace period before additional recovery fees apply. As a lender, I would expect much more transparency about what is actually being done to recover my money during that period.
Customer service has also been very disappointing. When I ask specific questions about my loans, the responses often feel like AI-generated answers rather than addressing my specific situation. I have repeatedly asked for details about individual overdue loans and the recovery process, but I have not received the level of information I believe lenders deserve.
I understand that peer-to-peer lending involves risk, and I accept that borrowers can default. My concern is the combination of a high delinquency rate, limited transparency about payment processing and recovery efforts, and inadequate customer support.
SoLo needs to provide lenders with much more detailed and transparent information about where their money is, whether payments have actually been made, and what specific actions are being taken to recover overdue loans.
What is even more frustrating is the lack of transparency. As a lender, I don’t have clear visibility into the payment-processing timeline. When a loan reaches its due date, I don’t know whether the borrower actually made the payment on time but it has not yet been processed, or whether the borrower simply did not pay.
I also have concerns about the lack of transparency regarding recovery efforts. SoLo charges lenders a 12% fee when a loan becomes overdue, while borrowers appear to have a 30-day grace period before additional recovery fees apply. As a lender, I would expect much more transparency about what is actually being done to recover my money during that period.
Customer service has also been very disappointing. When I ask specific questions about my loans, the responses often feel like AI-generated answers rather than addressing my specific situation. I have repeatedly asked for details about individual overdue loans and the recovery process, but I have not received the level of information I believe lenders deserve.
I understand that peer-to-peer lending involves risk, and I accept that borrowers can default. My concern is the combination of a high delinquency rate, limited transparency about payment processing and recovery efforts, and inadequate customer support.
SoLo needs to provide lenders with much more detailed and transparent information about where their money is, whether payments have actually been made, and what specific actions are being taken to recover overdue loans.
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Great Community Loan App That Progresses Quickly With Larger Loans
My Favorite Loan App - No one else comes close. I love that you choose the amount of interest paid to the lender. I Love that the transaction is between two people that were vetted by Solo and
Were only allowed to participate in the lend / borrow Solo System once determined to be qualified by the aforementioned process.. .
Ready for the Best Part ...........It takes longer to read My Review than it does to be Approved through The Solo "Super-fast" Vetting Process (about 20 minutes). 😉👍
Were only allowed to participate in the lend / borrow Solo System once determined to be qualified by the aforementioned process.. .
Ready for the Best Part ...........It takes longer to read My Review than it does to be Approved through The Solo "Super-fast" Vetting Process (about 20 minutes). 😉👍
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Best app in the world
App is legit!
Something different
I love it
Solo
Love it
Great App lending app of the future
What lending apps should strive to be like. Dealt with an issue a few years ago they stuck with my account and fixed it so I could continue borrowing and lending. Been smooth sailing ever since should be bigger than what they are.
Risky loans
Gave an account low score can’t borrow but I made loans I wasn’t paid back on last one I’m a senior can’t afford major loss unable to borrow for myself especially with outstanding bad loan I funded! Not enough info to check out borrower. Poor customer service once you’re stuck!!! Terrible
Review
I could use a loan right now
Lenders be careful - questionable scoring system
Solo in theory is good, but their scoring system seems iffy at best. Be careful if you lend!! I would not recommend it for most people. It’s basically gambling. Borrowers can get high score without much of a history. I’ve even had people with a 99 (the highest score) not pay back on time.
Do NOT USE THIS APP extremely DISAPPOINTED
I strongly regret downloading this app. I downloaded Solo because I believed I was signing up for a way to borrow money, only to discover that the platform involves users lending their own money to other people. The way this was presented to me was NOT clear, and I ended up accidentally funding two loans.
I immediately contacted customer support and explained exactly what happened. Instead of simply helping me resolve the situation, I was told that one of the loans could not be refunded because it had already been cashed out, while the other would supposedly be handled by a “recovery team.”
What makes this even more frustrating is that my money is still sitting in my Solo wallet and I am being prevented from getting my own funds back. I have repeatedly tried to get this issue resolved, and I feel like I am being given the runaround.
How is it acceptable for a customer to clearly state that a transaction was accidental, request their funds back, and still have their money tied up with no satisfactory resolution?
This experience has completely destroyed my trust in Solo. An app involving people’s money needs to be transparent, straightforward, and accountable. Customers should not have to fight to get access to their own money or spend days trying to get someone to take responsibility for resolving an issue.
I would NOT recommend this app to anyone. Read everything carefully before connecting your bank account or putting money into this platform. My experience has been extremely frustrating, and I am still trying to get my funds returned.
Solo needs to stop giving me the runaround and return my money.
I immediately contacted customer support and explained exactly what happened. Instead of simply helping me resolve the situation, I was told that one of the loans could not be refunded because it had already been cashed out, while the other would supposedly be handled by a “recovery team.”
What makes this even more frustrating is that my money is still sitting in my Solo wallet and I am being prevented from getting my own funds back. I have repeatedly tried to get this issue resolved, and I feel like I am being given the runaround.
How is it acceptable for a customer to clearly state that a transaction was accidental, request their funds back, and still have their money tied up with no satisfactory resolution?
This experience has completely destroyed my trust in Solo. An app involving people’s money needs to be transparent, straightforward, and accountable. Customers should not have to fight to get access to their own money or spend days trying to get someone to take responsibility for resolving an issue.
I would NOT recommend this app to anyone. Read everything carefully before connecting your bank account or putting money into this platform. My experience has been extremely frustrating, and I am still trying to get my funds returned.
Solo needs to stop giving me the runaround and return my money.
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Great service
It is good to have a site to go through to get a honest loan
5 stars
I LOVE SOLO! They are always there when i need them.
Losing Money
This app allow people to register accounts, stating that they are verified, and then allow them to not pay back the loan and then claim that it is the lenders fault because they did not verify the person on the site, maybe a Google search would suffice. On top of that, the money that is credited is done so at a lost and converted into coins that cannot be redeemed. I lost hundreds of dollars because the business did not verity the customers and have no means to get the money from customers. People have found a loop hole to rob the lenders and solo is allowing it to happen.
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could never get a loan
tried MANY times, no loan opportunity ever happened unfortunately
Loan
Love this app it helps when you need it
Horrible app, scam, missing money
For the past month, I’ve had one unresolved issue after another with SoLo Funds, and I still don’t have a real answer.
My account was restricted over a past-due loan from 2023. I paid it back and sent proof of payment right away, but months later I still can’t withdraw any funds from my account. On top of that, my SoLo card keeps declining for “insufficient funds,” even though money is still sitting in, and still being pulled from, my account. On August 16, I was charged $39 for an Uber Eats order I never received, and support was unable to cancel it or get my money refunded.
I even added $200 to my account specifically to pay off my current loan, and the app wouldn’t let me make that payment either. So I’m stuck: I can’t withdraw my own money, and I can’t use it to pay down my loan. I’ve stopped making loan payments until this is fixed, because there’s no way for me to access my funds to do so.
I’ve contacted support almost every day for weeks and been passed between multiple agents. Every time, I’m told my case is “escalated” and that someone will follow up, but nothing changes. Last week I was told I’d be able to cash out again by Monday. That day came and went, and I’m still locked out.
This is rent money, not spare cash. A month of vague reassurances with no actual resolution is not okay for a company holding people’s real funds. I can’t recommend SoLo Funds until they fix how they handle account restrictions and withdrawals.
My account was restricted over a past-due loan from 2023. I paid it back and sent proof of payment right away, but months later I still can’t withdraw any funds from my account. On top of that, my SoLo card keeps declining for “insufficient funds,” even though money is still sitting in, and still being pulled from, my account. On August 16, I was charged $39 for an Uber Eats order I never received, and support was unable to cancel it or get my money refunded.
I even added $200 to my account specifically to pay off my current loan, and the app wouldn’t let me make that payment either. So I’m stuck: I can’t withdraw my own money, and I can’t use it to pay down my loan. I’ve stopped making loan payments until this is fixed, because there’s no way for me to access my funds to do so.
I’ve contacted support almost every day for weeks and been passed between multiple agents. Every time, I’m told my case is “escalated” and that someone will follow up, but nothing changes. Last week I was told I’d be able to cash out again by Monday. That day came and went, and I’m still locked out.
This is rent money, not spare cash. A month of vague reassurances with no actual resolution is not okay for a company holding people’s real funds. I can’t recommend SoLo Funds until they fix how they handle account restrictions and withdrawals.
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Great people here that actually help
I needed gas to make it to work and my loan was quickly funded by someone in the solo community.
