Frustrating and unreliable employee app
Sona is one of the most frustrating employee apps I have ever used. An app that is supposed to make managing rotas, holidays and shifts easier instead creates unnecessary stress and confusion for both employees and managers.
The app has several serious issues:
* Rota problems: Difficult to view and manage shifts properly. Changes are not always clear, making it difficult to know what your actual working schedule is.
* Holiday requests: The holiday request system is confusing and does not make the process as straightforward as it should be.
* Shift swaps: The lack of a proper, simple shift-swap function makes it unnecessarily difficult for employees to exchange shifts.
* Staff availability: Managing availability is not as easy or intuitive as it should be, which creates problems when planning rotas.
* Clocking in and out: Problems and limitations with recording hours worked can create confusion and frustration for employees.
* Notifications and messages: Notifications are not always reliable or clear, meaning important information can easily be missed.
* App performance: Freezing, glitches and a confusing interface make the overall experience frustrating.
* Missing basic features: For an employee scheduling app, it is disappointing that basic functions are either missing or unnecessarily complicated.
For a hospitality business, where rotas, staff availability, shift changes and accurate working hours are essential, these issues can have a real impact on the daily operation.
Sona needs a serious improvement in usability, reliability and functionality. Instead of making work easier, it often makes things more complicated.
A proper employee app should save time, reduce confusion and support both staff and management. Unfortunately, Sona currently falls short of that.
The app has several serious issues:
* Rota problems: Difficult to view and manage shifts properly. Changes are not always clear, making it difficult to know what your actual working schedule is.
* Holiday requests: The holiday request system is confusing and does not make the process as straightforward as it should be.
* Shift swaps: The lack of a proper, simple shift-swap function makes it unnecessarily difficult for employees to exchange shifts.
* Staff availability: Managing availability is not as easy or intuitive as it should be, which creates problems when planning rotas.
* Clocking in and out: Problems and limitations with recording hours worked can create confusion and frustration for employees.
* Notifications and messages: Notifications are not always reliable or clear, meaning important information can easily be missed.
* App performance: Freezing, glitches and a confusing interface make the overall experience frustrating.
* Missing basic features: For an employee scheduling app, it is disappointing that basic functions are either missing or unnecessarily complicated.
For a hospitality business, where rotas, staff availability, shift changes and accurate working hours are essential, these issues can have a real impact on the daily operation.
Sona needs a serious improvement in usability, reliability and functionality. Instead of making work easier, it often makes things more complicated.
A proper employee app should save time, reduce confusion and support both staff and management. Unfortunately, Sona currently falls short of that.
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Awful system
One of the worst rota platforms I’ve used in 30 years of hospitality. Stear well clear
The payslip is inferior
Sona payslip 🤮🤮🤮🤮
Poorly
Unfortunately the app is poorly thought out , does not integrate into calendars , doesn’t show calendar views so unable to get complete view , would give a wide berth
Terrible
This app is a huge downgrade from Rotaready. It manages to make even the simplest tasks unnecessarily difficult.
You can’t properly view your monthly schedule, weekly hours are unclear, it’s impossible to easily see who’s working, and the interface is confusing and poorly designed. Even tracking your own shifts and hours feels frustrating.
Instead of improving the employee experience, this app has made it significantly worse. It’s slower, less intuitive, and missing features that should be basic in any scheduling app.
I genuinely don’t understand how this replaced a system that worked so well. Please listen to user feedback and make major improvements—or bring back the previous app.
You can’t properly view your monthly schedule, weekly hours are unclear, it’s impossible to easily see who’s working, and the interface is confusing and poorly designed. Even tracking your own shifts and hours feels frustrating.
Instead of improving the employee experience, this app has made it significantly worse. It’s slower, less intuitive, and missing features that should be basic in any scheduling app.
I genuinely don’t understand how this replaced a system that worked so well. Please listen to user feedback and make major improvements—or bring back the previous app.
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