Sony | Sound Connect User Reviews
Customer Experience
~ Based on 2,842 written reviews from the US App Store.
What users say
Summarized from real user reviews of Sony | Sound Connect. Based on 61K reviews and a 4.5/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Utilities app.
Positive things
- 🚀Customizable settings
- 🔊Great sound quality
- 🤖Helpful features like Adaptive Sound Control
- 👍Intuitive app interface
- 🎨Useful EQ and surround sound options
Negative things
- 🐛Frequent app crashes and bugs
- 🔌Requires internet connection to fully function
- 🤖Unreliable voice assistant integration
- 🔋Battery drain issues
- 🔇Lack of user control over certain settings
Is Sony | Sound Connect Safe?
Sony | Sound Connect appears safe based on user ratings. AppsHunter Safety Score for Sony | Sound Connect is 90/100.
This assessment is based on 60,878 user ratings, with an App Store average of 4.5/5.
Safety Analysis
~ Based on 60,878 App Store ratings for Sony | Sound Connect.
Is Sony | Sound Connect Legit?
Sony | Sound Connect appears to be a legitimate app. AppsHunter Legitimacy Score for Sony | Sound Connect is 90/100.
Based on 90 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
0
Best purchase ever!
I can never be sure if the buds are actually connected. The latest software (app) looks great compared to earlier versions but I’m afraid to say it’s far from seamless with a fight to get these buds online every time! Crazy in 2026. They sound fantastic but too much of a faff for me to use frequently
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. Not long had and one bud stopped charging followed all the Gide lines no joy .
I’m tired of EVERYTIME this app updates it turns on speak to chat which I PURPOSELY turn off because it’s so annoying and I’m tired of having to turn it off every time this app updates. The only time I open this app is just to turn off speak to chat and it’s so frustrating. Why should I even turn off speak to chat if each weekly update turns it on.
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Cum
I used to love this app so much I used it on a daily basis for almost a whole year but after the 4100 firmware update the main function I used the “DJ” function completely stopped working and instead there is a useless thing called party pad the drum machine in DJ was so good and now i can’t access it I’m really bummed out and I’ve tried multiple and extensive troubleshooting options but nothing seems to work if anyone is having the same issue do you know how to fix it ?
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App doesn’t always connect to earbuds.
Title says it all really
Requires iOS 17+
Good
Can’t get these Sony earbuds to work on any apple device, with or without this app. Works fine with my Roku tv and pc, but not with my MacBook or iPads.
The speak to chat feature with my headphones has been one of the most frustrating features i’ve had in a pair of headphones. It senses when you’re talking and will pause music or mute a meeting. It can only be controlled through the app. The app keeps changing the setting back to turning the feature on even though i continually turn it off. I’ve had work meetings be disrupted where I unmute myself to talk, but the headphones then mute the meeting and I can no longer hear the conversation. This is such an annoying feature that should be updated to keep the setting turned off if the user wants it off, instead of randomly changing it back to on.
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Pointless app
Bad
Great with the Sony wh-ch720N
Even factory reset do not fix the headphones
Seems to revert to the non noise cancelling setting by default which is which is annoying
Simple to use and works every time
This App does not seem to retain my settings when I connect my XM4. Every time I connect I have to set up pass through levels
