What happened? Where are we going?
I had to change my rating. I’ve been a loyal customer of ST for a long time, and was even a founding member of this membership, and I remember being on a customer panel to provide feedback and ideas before this app came out. In the years since, they haven’t done much with it except fix some bug issues and player problems.
Now with Sounds True offloading all their book and audio publishing to MacMillan, there hasn’t really been any push to make this app better. I understand Sounds True is now focusing on pure digital direct to consumer products like courses and live online events, but they haven’t really beefed up this membership or app, except funneling customers into a membership when they purchase an online course.
Live morning and evening classes have been gone for a while. Book clubs and community discussions with other members have been gone. Live events or specials still direct you to a Zoom link, which feels insulting after paying for this app/membership. The community page still doesn’t allow us to talk to each other as members, just post responses to questions.
The premium content series are still great if you are new to them, but slowly released for members who have been around awhile.
If the company is focusing more on digital spaces, we need a more updated, interactive app. We should be able to access everything Sounds True offers through the app, and stay within that app. There should be interaction with the members.
Customer support is nonexistent except for the one sole agent I’ve spoken to over the last year, who seems more like a contractor than someone who works for Sounds True, or has any deep connection to the brand.
Hopefully the customer base is still there. I want to see Sounds True thrive for at least 5-10 more years.
Maybe it’s time to start contacting your customer panels again? I can’t be the only one left…
Now with Sounds True offloading all their book and audio publishing to MacMillan, there hasn’t really been any push to make this app better. I understand Sounds True is now focusing on pure digital direct to consumer products like courses and live online events, but they haven’t really beefed up this membership or app, except funneling customers into a membership when they purchase an online course.
Live morning and evening classes have been gone for a while. Book clubs and community discussions with other members have been gone. Live events or specials still direct you to a Zoom link, which feels insulting after paying for this app/membership. The community page still doesn’t allow us to talk to each other as members, just post responses to questions.
The premium content series are still great if you are new to them, but slowly released for members who have been around awhile.
If the company is focusing more on digital spaces, we need a more updated, interactive app. We should be able to access everything Sounds True offers through the app, and stay within that app. There should be interaction with the members.
Customer support is nonexistent except for the one sole agent I’ve spoken to over the last year, who seems more like a contractor than someone who works for Sounds True, or has any deep connection to the brand.
Hopefully the customer base is still there. I want to see Sounds True thrive for at least 5-10 more years.
Maybe it’s time to start contacting your customer panels again? I can’t be the only one left…
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Membership
The membership has been renewing… it took me several years to realize I have been paying a lot of money for something I never renewed. I think this policy is very smart but preys on people like me who did not realize they had been renewing a membership they haven’t even been using.
Useless
Useless to play titles purchased at sounds true- helpdesk- less than useless- really frustrated with this company all round and they will spam you to death once they have your email- save yourself the resentment and don’t go near it.
Cannot access purchased courses via app
The courses I purchased are now only accessible via the Sound True app, not their website, and now the Michael Singer course that I purchased is no longer appearing in the app. I am also getting error codes for other purchases I made that are only available through Sounds True. Save your money. This company used to be a favorite of mine. Now, it is only a frustrating time suck and a waste of too much of my money.
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Frustration
Very difficult to find the app, get it open and get on with the course. I have to go in thru the website.
