How to I book a swim ??!
Looking to join and would like a try nowhere on website to book phoned no one answering phone . Please help
CT
Making an account is so painful. They ask for your life story and then once you get to the end if the app glitches out you have to start again.
Worst app I have ever used
Avoid at all costs. Can't use as a guest. Have to give every single part of my life history to sign up. Can't look up address using postcode. Can't use applepay, PayPal, Google Wallet. None of the fields work for autofill. Doesn't have autofill for credit card.
Fiddly site
Personally I don’t think this is the easiest app to use
Register
I cannot register it does not accept my psssword it says it’s used by someone else which is impossible
Worst Designed App I have ever encountered!
Absolutely Rubbish!
Frustrating
I’ve been trying to register & login as SDL now taking over Hampton Pool. If registered initially but now doesn’t recognise my credentials. Resetting says doesn’t recognise email. Trying to register says email already in use. Utter waste of time.
Not fit for purpose
It cannot cope when lots of people are trying to book at the same time. It has been getting steadily worse as the months go on.
Poor user experience
It takes 13 taps to book a swim session and reverse out of the booking screens to the access control screen to open the gate at the pool… Frustratingly and unnecessarily fiddly… needs rethinking from the ground up.
Poor user journey…
Even when you have the correct default sports facility already selected, it still takes 9 further clicks to book and then enter the gates at the venue… doing this every morning with bleary eyes is tiresome. Seems little thought has been paid to the user journey.
Clunky but usable
Feels dated and is clunky to use - lots of unnecessary taps to complete what should be a simple process…
A tab bar with frequently needed buttons accessible from anywhere in the app would be useful (eg: access control - which currently requires 5 taps to get to from the swim reservation screen…).
Alerts are glitchy - often shows a large number next to the app icon (randomly showed 57 today), so have turned these off…
A tab bar with frequently needed buttons accessible from anywhere in the app would be useful (eg: access control - which currently requires 5 taps to get to from the swim reservation screen…).
Alerts are glitchy - often shows a large number next to the app icon (randomly showed 57 today), so have turned these off…
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This App appears to have been built in 2010
I am unsure why any leisure provider would use this product.
Registration: No Autofills. Forces Country as part of address. Terrible interface
Selection of class: no ability to move forward having selected club.
Terrible registration flow which has poor ux and bad descriptions of input.
I could go on but you only need to see the providers website that they should not be publishing apps. Who floats in text on a website?
Registration: No Autofills. Forces Country as part of address. Terrible interface
Selection of class: no ability to move forward having selected club.
Terrible registration flow which has poor ux and bad descriptions of input.
I could go on but you only need to see the providers website that they should not be publishing apps. Who floats in text on a website?
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Awful!
The app experience is the must clunky thing I have EVER experienced!!!! Working in digital media myself - I can tell you now this whole experience needs redesigning & redeveloping! I literally tear my hair out every time I try to book a swim session!
Clunky and why the age limit?
You sell family memberships, but my 11 year old cannot use the app to book swimming? The app is fundimentally not fit for purpose, and yet you have geared your buseness around booking through the app?
Not good for a family!
Trying to use this for a family with 2 children is not good! They’ve recently updated the app which has resulted in me not being able to book swimming anymore - previously I only had to put their membership numbers in! You can’t book the roller disco for the family! It’s sooo frustrating 😩
Payment never works
Payment never seems to work on the app
Terrible, non-functional app
This app is supposed to facilitate bookings, but is clearly designed to work only on specific platforms. It simply does not work on mobile safari, which is pretty poor for an iPhone app! It asks you to select a ‘club’ (aka venue), then does not allow any further function, refusing to acknowledge a club has been selected and not allowing any progress. Pointless even having the useless thing. Of course, no chance of phone assistance either.
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Useless app
What a waste of time this app is! Totally useless
Doesn’t work
Try to book, but when I press an option it’s not taking me to the next page. Option to book on the website has been taken away now and seems to be app only…
Please simplify!
Way too complex to book swimming for my kids who are members.
App is slow to process, but the timer keeps rolling. App doesn’t allow my phone to auto fill, adding to its cumbersome usage.
I can’t personalise the app so details ie membership numbers are conveniently stored.
I have to start all over again to add multiple bookings as the option offered to do this -following a long and patient successful booking - reverts to a page that offers me classes I’m not looking for.
It reflects badly on the company.
The Southdown leisure IT Dept could check out the hop pod app for some inspiration.
App is slow to process, but the timer keeps rolling. App doesn’t allow my phone to auto fill, adding to its cumbersome usage.
I can’t personalise the app so details ie membership numbers are conveniently stored.
I have to start all over again to add multiple bookings as the option offered to do this -following a long and patient successful booking - reverts to a page that offers me classes I’m not looking for.
It reflects badly on the company.
The Southdown leisure IT Dept could check out the hop pod app for some inspiration.
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