South Shore User Reviews

Customer Experience

Positive experience45.4% of reviews
Neutral15.5% of reviews
Negative experience39.2% of reviews

~ Based on 97 written reviews from the US App Store.

What users say

Is South Shore Safe?

South Shore appears safe based on user ratings. AppsHunter Safety Score for South Shore is 96/100.

This assessment is based on 3,533 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.3% of ratings point to a safe experience
1.7% of ratings suggest some concerns
3.0% of ratings point to a risky experience

~ Based on 1,915 App Store ratings for South Shore.

Is South Shore Legit?

South Shore appears to be a legitimate app. AppsHunter Legitimacy Score for South Shore is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Skips Gary, Indiana from the Airport

I work nights over in South Bend, Indiana at a company worth over a trillion dollars and this train decides to skip Gary, IN in the morning. I have to ride three trains now just to get home. I refused to buy a monthly pass worth $375 because of that. They are attempting to make me wait an extra three hours at an airport just to get off at my stop at the Municipal Field.
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Lots of info for free

For a free app it offers a lot of information and when I needed a refund, it was processed quickly and accurately.

Monon Update Worst

When the app was updated to include the Monon corridor, the schedule became harder to read and use. The app no longer remembers selections or scrolls to the relevant times.

Hate the new version

It always freezes and the schedule is hard to look at? It’s not appealing at all. I truly hate it

They ruined it

The recent upgrade essentially renders the app useless. You have to buy round trip tickets before you can see the return trip schedule. It’s worse than Amtrak and that’s not saying much.

The new app barely works now

More often than not, trying to pull up the schedules you’ll be met with a “load failed” message. I end up having to go on the website to check the schedule. It used to work great. Now, not so much.

Love it, Wish Apple Pay Option

App works Great. Just wish Apple Pay was Option. Just would simplify purchase of tickets.

Schedule update is a downgrade

The new update to the schedule page is a very clunky web-embedded interface that is vastly inferior to the previous version. In fact, it does not even load at all for me, just providing errors.

did yall use AI for this update??

what the hell??? why is everything so confusing? the app did not need to be updated it was fine. simple. straight to the point. now it’s completely unusable

New schedules

make the schedule the same way it was just a few weeks ago, the way it is now is impossible to understand and entirely inconvenient.

Updated version isn’t user friendly

The new version’s schedule view is clunky, slow, and not efficient anymore. A simple overview of the day’s train schedule was perfect. Now it takes quite a while to look at what the schedule is based on where I am and where I’m going.

New update not the best

Simple app that’s very straightforward and easy to use. However, the new train schedule layout is awful- not user friendly at all. Hoping they go back to how the schedule was originally.

Terribly Updated Schedules Page

The app had worked perfectly before this update. However, changing the Schedules page to this clunky, annoying, and frankly less helpful Trip Planner page is infuriating, to say the least. I hope this is a temporary change.

Was bad enough, now worse

This app was slow enough before the last major update. Now it’s almost unusable.

At least with the previous version I could do a schedule search and the app would keep the results. This was nice in case I closed the app and needed to look again. And reversing the trip was as easy as tapping the arrows button between source and destination.

Now, when I try to look at the schedule, I need to start over each time. What makes it even worse is that the spinning Loading wheel never goes away rendering the schedule page, and the app overall, useless
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Update sucks

The schedule was so simple and user friendly before. It’s complicated and clunky now. Too many steps & too much scrolling just to see the schedule. Blah.

Clunky UI

The new schedule UI is a big miss. The old version was much better. Since the update, there’s no way to get a quick overview of the schedule. You have to select the departure and arrival stations every time you want to view it and then scroll through a long list of schedules instead of seeing it all at once. As someone who uses this app on a daily basis, this will be a huge pain point until it’s either reversed or improved.
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Train schedule

I don’t like the new schedule.
Having to enter a origin and destination each time is a waste
I also prefer the grid to help me plan what train I am taking
Hard to use

New schedules, less convenient

The app is overall very useful, though it’s missing some features that others have already pointed out—like biometric authentication—so I won’t dwell on those here.

My main concern is with the latest update. In adding the Monon corridor, the app replaced the previously convenient schedule view with the Trip Planner. This feels like a step backward. The new interface is clunky, especially if you just want to quickly see all available train times. It also resets selected locations when switching between screens or leaving and returning to the app, which is frustrating.

Another issue is how difficult it is to find updates on delayed trains. Having to dig through submenus to locate this information is very inconvenient. For something this important, it really should be much more prominently displayed.

I’m hoping these changes are temporary and that the more straightforward schedule view—and better visibility for delay updates—return in a future update.
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Monon Corrdior

When will the app reflect new passes and new routes?

South shore Tumbs up

Best way to get to Chicago from GR. Train about every 2hrs and affordable!