Face ID Doesn’t Work
The Face ID feature does not work. Every time I log in, it tries to use it and then says “You have entered an invalid user id”. The “Save User ID” feature also does not work which I think is what is causing the issue.
Kathryn (customer service)
Kathryn was very polite and answered all of my questions and helped me with my account.
She was very patient with me and I’m very grateful for that !!
She was very patient with me and I’m very grateful for that !!
New App is Terrible
Ever since they switched from the old APCo app to SECU App, it’s been terrible. The facial recognition constantly stops working. Signing in then asks for verification every time - even if I’m using it in the exact same location/wifi. It’s really annoying and inconvenient and needs to be fixed long term. Moving Transfers to the menu was not great. Give us the old app back!
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User access
Please update the app so that it is actually reliable. Being able to get on a banking app occasionally is not acceptable.
Login Issues
App rarely logs in. Just spins then times out. Very frustrating!
