Kathryn (customer service)
Kathryn was very polite and answered all of my questions and helped me with my account.
She was very patient with me and I’m very grateful for that !!
She was very patient with me and I’m very grateful for that !!
New App is Terrible
Ever since they switched from the old APCo app to SECU App, it’s been terrible. The facial recognition constantly stops working. Signing in then asks for verification every time - even if I’m using it in the exact same location/wifi. It’s really annoying and inconvenient and needs to be fixed long term. Moving Transfers to the menu was not great. Give us the old app back!
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User access
Please update the app so that it is actually reliable. Being able to get on a banking app occasionally is not acceptable.
Login Issues
App rarely logs in. Just spins then times out. Very frustrating!
Majority of the time the app is down and will not let you login . Needs more features
Seems like every time when you need it, the app is down. We’re not allow you to login. Would like to see Pending Transactions in the app like other credit unions.
