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Southwest Airlines: Travel App

Southwest Airlines: Travel App

Flights, hotels & rental cars

7.2M ratings
4048 reviews
#13 in free Travel
💼 Business
✈️ Travel
Free

Details

  • Released
  • Updated
  • December 18, 2009
  • September 9, 2026

Features

Developer

Southwest Airlines Co.
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Southwest Airlines: Travel App screenshot #1 for iPhone
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Alternatives↘︎
🎪3 available
Events↘︎
❓5 answered
FAQ↘︎
📦~ in 2 weeks
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About

Easily book flights, hotels, and rental cars for your next trip. Manage your bookings, access mobile boarding passes, and enjoy inflight entertainment. Earn and redeem loyalty points for seamless travel planning.

✓Book flights, hotels, and cars
✓Manage trip details and bookings
✓Access mobile boarding passes
✓Book vacation packages
✓Access inflight entertainment
✓Earn and redeem loyalty points
Show original description

What users say

Summarized from real user reviews of Southwest Airlines. Based on 7.2M reviews and a 4.8/5 average, it highlights the 10 positives and 8 negatives reviewers mention most about this Travel app.

Positive things

  • 👍Easy to use
  • 🚀Convenient app
  • 💕Great customer service
  • 🤗Friendly staff
  • 🎉Awesome airline
  • 🤩Best airline
  • 🙌Smooth experience
  • 🥳Excellent app
  • 👌Straightforward app
  • 👏Reliable app

Negative things

  • 🙁Rude staff
  • 😕Delayed notifications
  • 💸Expensive for changes
  • 🤔Confusing boarding process
  • 😤Poor customer service
  • 🤯Frustrating experience
  • 😞Unreliable airline
  • 😩Terrible experience
See all reviews

What's New in Southwest Airlines

13.20.2

September 9, 2026

We've made improvements and fixed bugs for a smoother ride.

Charts

Top Free

📉 13-1

Travel

This app dropped -1 position in Travel chart.

Last updated on September 19, 2026.

Top Free

📉 204-8

Global

This app dropped -8 positions in Global chart.

Last updated on September 19, 2026.

Events

Read more about Rent a car through Southwest®.
Event EndedMajor Update

Rent a car through Southwest®.

Explore car rental options for your next trip.

Jul 22, 2026 — Aug 22, 2026

Read More

Read more about Book a flight to St. Maarten.
Event EndedMajor Update

Book a flight to St. Maarten.

Experience the world-class island beaches.

May 1, 2026 — Jun 1, 2026

Read More

Read more about Get WiFi for your flight.
Event EndedMajor Update

Get WiFi for your flight.

Rapid Rewards Members get in-flight WiFi.

Mar 3, 2026 — Mar 25, 2026

Read More

See All

User reviews

Most RecentHighest RatedLowest Rated

App logs me out

Logs out too much
Smokey Bear3Smokey Bear3

Love Southwest!!

❤️❤️❤️
LizzyyyyyyyyyyyyyyyyyyyyyyyLizzyyyyyyyyyyyyyyyyyyyyyyy

Boarding Group

I literally checked in at 8:05 a.m. exactly and received boarding group 7. Next to the last boarding group. How is this possible?
Tina WmsTina Wms

Easy to use

This App is very easy to use and navigate for booking and checking travel plans from air, hotel and car rentals….
MznatachaMznatacha

Very disappointing

When I booked our flight’s I chose the time that worked best with our schedule. The morning of our flight I received an email notifying us that our flight had been changed and so had our seats. . Now we will get to our destination late night and our plan’s are messed win Palm Springs. I will no longer be flying southwest.
Show more
Kavman0001Kavman0001
See 4043 more reviews

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User experience

🐞

Reported Bugs

3 issues

Issues with retrieving boarding passes

Bug

Problems with booking and changing flights

Bug

Inconsistencies between app and website

Bug
✨

Requested Features

5 requests

Allow multiple boarding passes on one device

Feature

Improve mobile boarding pass functionality

Feature

Provide better communication during delays

Feature

Offer more flexible change/cancellation policies

Feature

Enhance app to match website booking capabilities

Feature

FAQ

What can I do with the Southwest Airlines app?

The app allows you to easily book flights, hotels, rental cars, cruises, and vacation packages. You can also check in, change, or cancel flights, manage your trips, and access mobile boarding passes.

How do I earn and use Rapid Rewards points?

You can earn Rapid Rewards points on qualifying Southwest purchases, flights, hotel bookings, and vacations by signing up for the program. These points can then be redeemed for flights, hotel bookings, or vacations.

Is the app free to use?

The app itself is free to download and use. While booking flights, hotels, and packages incurs costs, the app provides a platform for these transactions and does not have a separate usage fee.

What kind of travel can I book through the app?

You can book flights, hotels, rental cars, cruises, and complete vacation packages through the app. It also offers features for managing existing bookings and planning spontaneous trips.

Can I access inflight entertainment through the app?

Yes, the app provides access to the Inflight Entertainment Portal, where you can watch free live TV, on-demand TV episodes, and free movies on WiFi-enabled designated aircraft.