Amazing layout
Normally apps are not helpful, but southwest has amazing design and layout that makes everything so simple.
Southwest is so much improved
I didn’t love Southwest. Especially the open seating. But now I’m back and a big fan.
Not Impressed
It took 20 minutes just to sign up. I had to try multiple different usernames. The password requirement is abysmal and far too short.
And now when I’m “checked in” it won’t show up in my flights.
I hit change/update seats hoping maybe I missed a step but then the app throws a fit because I didn’t “change seats”.
And now when I’m “checked in” it won’t show up in my flights.
I hit change/update seats hoping maybe I missed a step but then the app throws a fit because I didn’t “change seats”.
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Easy
The website is very easy to use. Much better than other main airlines we’ve used. Thank you!
Worst airline experience in my life
Management and crew was unbelievable terrible. Will never pay to take Southwest.
Dealing with kiosks
I’ve read as much info as I can but still am unsure what to do at the Kiosks. I think a video for newbies would be beneficial. Suppose I’ll find out when I get to airport.
New SW Changes Terrible
The good ole days are gone! Matching the boarding group with seat assignment work way better the new system now. The new system and nickel and dime you all the way to Airport.
Hal H
For some reason on the SWA app, I cannot get Touchless ID Boarding Pass to work. I have it with the other airlines that I fly (Delta and United) but for some reason it will not show up on my boarding pass. I have entered everything including my passport, and the site reports that I’ve completed the steps and I “opt in” to Touchless. But when I then go to checkin the Touchless face symbol does not show up on my boarding pass. I called in to SWA once and the agent had me delete my app, and re download it and re-enter all of the information but it hasn’t corrected the problem.
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Checked bag fee
Annoying that you try to sell another checked bag without notifying the customer that their first checked bag is free
Seating horrible
New seating policy is horrible
New seat policy
New seat policy sucks… should be able to move on available seats after check-in like AA or UA allows you
Review
Love the SW APP it’s so efficient!!
Viaje
Bueno me gusta
Great
This app is awesome
Southwest
I wish you guys would go back to open seating and no package charge.
Doesn’t work well on iPhone
The app struggles with completing travel documents and retrieving boarding passes on iPhone. Have not been able to do that at all for this trip, although I was successful once before after multiple attempts.
Baggage policy
Fine ap, but it should clearly state the baggage policy when you’re looking at your ticket. Something like “your allowed one carry on and have to pay for a checked bag” because I had to search everywhere for that info
Changed airline
There was a time when southwest was the best airline for the average person
Now they have become like any other airline and it is disappointing
Now they have become like any other airline and it is disappointing
Love SW App
Southwest’s app is one of the easiest apps to navigate. Love it!
Unable to scan passport
Tried to do travel documents but keep getting error message
