Needs some updates
Response from developer
Thank you for your feedback, we’re glad to hear you’ve been getting good use out of the card, though we understand how frustrating the transfer limitations can be. We appreciate you bringing this to our attention. If you need any further assistance, please contact Southwest Rapid Rewards® Debit Card Services at 1-800-615-8230.
Bops!
Earning as I spend
Response from developer
Thank you so much for taking the time to share your experience! We’re thrilled to hear that your process was quick and easy from start to finish, that’s exactly what we aim for. We appreciate you pointing out the WiFi tip. Connectivity can definitely impact performance, and restarting or toggling WiFi is often a helpful first step when troubleshooting. Thanks again for the kind words and support. We’re grateful to have you with us!
App
App is fine. Bank is not.
Incompetent and awful app
Response from developer
Thank you for sharing your experience, we understand how frustrating this can be. At this time, instant transfers from debit cards or Venmo are not supported, as outlined in our Account Agreement. We will, however, review your feedback as we explore ways to potentially develop this capability and consider including it in our roadmap to improve the overall app and cardholder experience. For any account-specific questions or assistance, please contact Southwest Rapid Rewards® Debit Card Services at 1-800-615-8230, and our team will be happy to help.
Smooth onboarding
Response from developer
Thank you so much for taking the time to share your experience! We’re thrilled to hear that your process was quick and easy from start to finish, that’s exactly what we aim for. We appreciate you pointing out the WiFi tip. Connectivity can definitely impact performance, and restarting or toggling WiFi is often a helpful first step when troubleshooting. Thanks again for the kind words and support. We’re grateful to have you with us!
No points earned
Response from developer
Thank you for taking the time to share your experience, we truly understand how frustrating it can be to use your card regularly and not see your points reflected. We’d like to get this resolved for you as quickly as possible. Please contact Southwest Rapid Rewards® Debit Card Services at 1-800-615-8230. Our team will be happy to review your account and help ensure everything is properly connected and your points are addressed. We appreciate your patience and the opportunity to make this right.
Apple Wallet Support?
Response from developer
Thanks for the feedback, we understand the frustration. You can still add the debit card to your iPhone by opening the Apple Wallet directly and manually entering the card details, even if there isn’t an “Add to Wallet” option in the app. If you continue to have issues, the Southwest Rapid Rewards® Debit Card Support team can help at 1-800-615-8230.
Half works
12/9 Update: Still can’t see my transactions in the app nor the website. Customer service line has a hard time understanding context of what I’m asking for when I’m trying to make sure I don’t have weird transactions on my account. I figure I will give this to the end of the year and if it’s not resolved, I’ll close the account. Putting my money at risk isn’t worth the hassle to earn rapid reward points.
11/25: The app will only open roughly half the time. The other half you get a blank screen that just says something went wrong. The times I can get the app to open. It is never able to show me my transactions and it just says we are unable to retrieve your data. I get the same unable to retrieve your data when I try to log into the account online. There is no page to see rapid reward points accumulated which is the entire point of this debit card to me
Response from developer
We’re sorry you’ve been experiencing these issues, we know how frustrating that can be. Our team is actively working to resolve the loading and data-retrieval errors affecting some cardholders. We also understand how important it is to view your transactions and Rapid Rewards® points. Since you’re seeing the same error in both the app and online, please reach out to Southwest Rapid Rewards® Debit Card Services at 1-800-615-8230 so we can take a closer look at your account and help get this fixed as quickly as possible. We’re here to help.
A headache already
Annoying af
**UPDATE: also adding how annoying it is that there are no notifications about deposits or any way to set up REAL and MEANINGFUL alerts (ACH in or out, transactions over a certain amount, transactions at certain places, etc). This account functions more like a low budget Cash App (even they let you know when money is received) as opposed to a bank account.
Response from developer
We’re really sorry for the experience you’ve had, we know how frustrating it is when you can’t log in or activate your card, and we appreciate you sharing this feedback. Our teams are actively working on resolving the login and loading issues, and we’re committed to getting this fixed as quickly as possible. Since you’ve been unable to activate your card online, please contact Southwest Rapid Rewards® Debit Card Services at 1-800-615-8230 so we can assist you directly and make sure you’re fully set up. Thank you again for your patience while we work through this, we truly appreciate it.
Terrible app
Is there an option for apple wallet…or no?
Response from developer
Thank you for the feedback, we understand the frustration. You can still add the debit card to your iPhone wallet by opening Apple Wallet directly and manually entering the card details, even if there isn’t an “Add to Wallet” option in the app. If you continue to have issues, the Southwest Rapid Rewards® Debit Card Support team can help at 1-800-615-8230.
Never Works
Half works
11/25: The app will only open roughly half the time. The other half you get a blank screen that just says something went wrong. The times I can get the app to open. It is never able to show me my transactions and it just says we are unable to retrieve your data. I get the same unable to retrieve your data when I try to log into the account online. There is no page to see rapid reward points accumulated which is the entire point of this debit card to me
Response from developer
We’re sorry you’ve been experiencing these issues, we know how frustrating that can be. Our team is actively working to resolve the loading and data-retrieval errors affecting some cardholders. We also understand how important it is to view your transactions and Rapid Rewards® points. Since you’re seeing the same error in both the app and online, please reach out to Southwest Rapid Rewards® Debit Card Services at 1-800-615-8230 so we can take a closer look at your account and help get this fixed as quickly as possible. We’re here to help.
Crashes
Something Went Wrong
Response from developer
We’re sorry you experienced trouble using the app. Our team is always working to make the experience smoother and more reliable. If you're still experiencing issues with the App, please contact Southwest Rapid Rewards® Debit Card Services at 1-800-615-8230, and we’ll be happy to help resolve this issue directly.
Love the card
Response from developer
Thank you for the positive feedback! We’re so glad you’re enjoying your Southwest Rapid Rewards® Debit Card experience. Your feedback means a lot to us.
