Horrible product
Response from developer
We understand how important it is for everything to work right when you’re ready to use your card. Please reach out to Southwest Rapid Rewards® Debit Card Services at 1-800-615-8230, and we're happy to help answer any specific concerns you have.
Do Not Use This Card. I may even stop flying Southwest because if it.
UPDATE:
Filed a complaint with customer service 1 week ago. My card still has a negative balance and the app and website are showing completely different balances from the IVR system. Not a single word from technical support.
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started using this card a few weeks ago and it has been a disaster. Nothing but problems that customer service can’t resolve. Right now the app and the website are showing a completely different balance than what customer service and the phone IVR are showing. It’s off by over 300 dollars. I have 3 pending charges that shouldn’t be there because the transactions have settled. It is a mess! Customer service is outsourced and show a lot of fake empathy, but as usual they don’t get it. There’s certainly a comprehension issue. I spent 2 hours today calling Southwest Debit, Kroger Corporste and Fred Meyer. Each one blamed the other. Bottom line: I am missing 300 dollars and nobody seems to really care or want to help. The way to a resolution is the customer service department at SW Debit. It is a nightmare full of people who lack basic English comprehension skills, which only makes the situation worse.
Response from developer
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand your concerns around account balance discrepancies, and customer service support. Your input helps us continue to improve. For assistance with your account, please contact Southwest Rapid Rewards® Debit Card Services at 1-800-615-8230 — our team will be happy to help review and help resolve the issue.
Needs some updates
Response from developer
Thank you for your feedback, we’re glad to hear you’ve been getting good use out of the card, though we understand how frustrating the transfer limitations can be. We appreciate you bringing this to our attention. If you need any further assistance, please contact Southwest Rapid Rewards® Debit Card Services at 1-800-615-8230.
Bops!
Earning as I spend
Response from developer
Thank you so much for taking the time to share your experience! We’re thrilled to hear that your process was quick and easy from start to finish, that’s exactly what we aim for. We appreciate you pointing out the WiFi tip. Connectivity can definitely impact performance, and restarting or toggling WiFi is often a helpful first step when troubleshooting. Thanks again for the kind words and support. We’re grateful to have you with us!
