Southwest Gas User Reviews

Customer Experience

Positive experience43.0% of reviews
Neutral9.5% of reviews
Negative experience47.5% of reviews

~ Based on 263 written reviews from the US App Store.

What users say

Is Southwest Gas Safe?

Southwest Gas appears safe based on user ratings. AppsHunter Safety Score for Southwest Gas is 96/100.

This assessment is based on 97,956 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.5% of ratings point to a safe experience
1.5% of ratings suggest some concerns
3.0% of ratings point to a risky experience

~ Based on 97,956 App Store ratings for Southwest Gas.

Is Southwest Gas Legit?

Southwest Gas appears to be a legitimate app. AppsHunter Legitimacy Score for Southwest Gas is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Simple

Makes life easier TY

Timesaver

Easy to use. I can pay my bill quickly and be done!

Functional

This was so simple to pay

Good

It’s app very Nice

Forced Fees !!!!

SW Gas is forcing customers to use a debit or credit card by making the option for using a bank account give an error saying that the account number is invalid !!! I checked with my bank no issues there, I contacted SW Gas and they opened a ticket with their IT department and it’s been over a month and the problem still exists, other customers with the same bank reported the same problem. So you’re forced to use a debit or credit card card with an expensive $2.50 transaction FEE !!!!!
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Great App

Well done Southwest Gas

Good

👍

Useless

App won’t even open anymore. Says not the right format.

Great job

Si easy paying my bills

Payment method

Is been several years of on time payments. But due to some mistake on my part I’m forced to pay $2.50 more each month. Has it not been punishment enough. Thank you

Great app

Great app

Fees

Everybody wants you to pay online nowadays you pay online with this company they charge you an extra two $2.50anything to make money off of people

I Am And do not agree with any of terms and conditions

I do not agree with any words none of which align with terms and conditions i didn’t agree to pay for this

Shame

What a shame that you charge a $2.50 per use of a card it’s against the law to make use pay for the use of using debit pitiful

Best utility app

It is so easy to use this app. It only takes a minute to look up my Bill see my usage and pay my bill
Once you’ve loaded your payment option and it saved, it’s less than a minute to make your monthly payment that I think that’s awesome

Reliable service

I’ve been a Southwest Gas customer for almost 30 years in every home I have lived in Nevada. Never a problem, quick response and prompt notification of any maintenance or service interruptions.

C

I had problems making my payment and had to call representative Cynthia who was absolutely amazing! I am suffering a little dementia She was so patient with me as I am not computer savvy! Thank you again Cynthia! I wish everyone was as patient as you are! Lavinia Roy!

Required to pay by credit card, which adds an additional fee.

SW Gas no longer takes ACH. There is now a required fee to pay by credit card

Fees

Charging your customers a fee to pay for your services is 100% wrong and plan evil!

Nice and Ez

Cool smooth app to pay in this heat