Great App
Well done Southwest Gas
Good
👍
Useless
App won’t even open anymore. Says not the right format.
Great job
Si easy paying my bills
Payment method
Is been several years of on time payments. But due to some mistake on my part I’m forced to pay $2.50 more each month. Has it not been punishment enough. Thank you
Great app
Great app
Fees
Everybody wants you to pay online nowadays you pay online with this company they charge you an extra two $2.50anything to make money off of people
I Am And do not agree with any of terms and conditions
I do not agree with any words none of which align with terms and conditions i didn’t agree to pay for this
Shame
What a shame that you charge a $2.50 per use of a card it’s against the law to make use pay for the use of using debit pitiful
Best utility app
It is so easy to use this app. It only takes a minute to look up my Bill see my usage and pay my bill
Once you’ve loaded your payment option and it saved, it’s less than a minute to make your monthly payment that I think that’s awesome
Once you’ve loaded your payment option and it saved, it’s less than a minute to make your monthly payment that I think that’s awesome
Reliable service
I’ve been a Southwest Gas customer for almost 30 years in every home I have lived in Nevada. Never a problem, quick response and prompt notification of any maintenance or service interruptions.
C
I had problems making my payment and had to call representative Cynthia who was absolutely amazing! I am suffering a little dementia She was so patient with me as I am not computer savvy! Thank you again Cynthia! I wish everyone was as patient as you are! Lavinia Roy!
Required to pay by credit card, which adds an additional fee.
SW Gas no longer takes ACH. There is now a required fee to pay by credit card
Fees
Charging your customers a fee to pay for your services is 100% wrong and plan evil!
Nice and Ez
Cool smooth app to pay in this heat
Buena
La aplicación a sido de utilidad, me es mas fácil realizar mis pagos y no tengo problemas para usarla
Billing issues
I have spoken several times with your billing department regarding the reoccurring issues with my automatic bill payments and had been reassured twice that it was taken care of and yet I received a notification in the mail regarding this same issue. Your communications are awful and unreliable.
There’s a lot of room for improvement.
The fact that you have to agree and hit a check box every time you come in and make a payment doesn’t make sense. The fact that I have to go in and tell it that I want to select the saved account also doesn’t make sense. The user experience could be improved drastically.
Best online payment ever!
Why can’t every single business copy what Southwest Gas has done with this app? It is the easiest app to pay your bill. Thank you, Southwest Gas!!
Good
Good
