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Southwest Gas

Southwest Gas

Manage your account on the go

102K ratings
302 reviews
🔧 Utilities
💼 Business
Free

Details

Released
August 12, 2020
Updated
July 17, 2026

Features

Developer

Smart Energy Systems LLC
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Reviews summary↘︎
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❓5 answered
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About

Easily manage your gas account from anywhere. Track usage, view billing history, and make payments. Start, stop, or transfer service, and set up payment plans for residential and business customers.

✓Start, stop, or transfer service
✓Save card info for quick payments
✓View and export usage/billing history
✓Compare current and previous year usage
✓Link multiple accounts
✓Manage payment plans
✓Receive outage notifications
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What users say about Southwest Gas

Reviews of Southwest Gas are mostly negative: the Business app is rated 4.8/5 from 102K App Store ratings. What users like most: easiness of payment, convenient app. Top complaints: fees, notification Bug Won't Clear. Summarized from real user reviews.

Positive things

  • ⚡Easiness of payment
  • 📊Convenient app
  • 🚀Clean and easy to navigate app
  • 🔒Two Factor Identication

Negative things

  • 💰Fees
  • 🐛Notification Bug Won't Clear
  • 🔍Confusing payment options
  • 🤯Archaic
  • 🤖Stuck in a loop
  • 🤔No way to delete multiple notifications
  • 📄Automatically trying to enable paperless billing
  • 🤯Billing info is inconsistent
  • 🐛Can't remove notification
  • 🔒Impossible to log in after update
See all reviews

What's New in Southwest Gas

2.37

July 17, 2026

This update includes bug fixes and a few small performance improvements.

User reviews

Most RecentHighest RatedLowest Rated

Equal Payment Plan

Horrible
Bbillybg50

Credit Card Fee?

$2.50 credit card fee for making a payment is absolutely stupid.
Sshogenson

Quick and easy thank you

This was so quick and easy I could do it at home even after two drinks
MMandi lush 

Bate and switch

They won’t let you use any form of payment other than a debit or credit card and then they charge you three extra dollars for it when I have never had any payment problems in the past…
MFmy health at my fingertips

Service fee

Why do I have to pay a service fee to pay by credit card on line?
DDipietro14
See 297 more reviews

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User experience

🐞

Reported Bugs

3 issues

Payment amount keeps getting changed

Bug

Autopay not working properly

Bug

Login and account management issues after app updates

Bug
✨

Requested Features

5 requests

Allow credit card payments without fees

Feature

Improve payment flow and visibility of terms/agreement

Feature

Add ability to see usage/balance mid-billing cycle

Feature

Improve account management features (delete bank accounts, etc.)

Feature

Fix notification bug and make it easier to clear

Feature

FAQ

What can I do with the Southwest Gas app?

The app allows you to manage your gas account on the go. You can start, stop, or transfer service, view and export your gas usage and billing history, compare your usage to previous years, and manage payment plans like Automatic Payment Plan (APP) and Equal Payment Plan (EPP).

How do I pay my bill through the app?

You can make quick and easy one-time payments by saving your debit or credit card information within the app. The app also supports managing your Automatic Payment Plan (APP) and Equal Payment Plan (EPP) for recurring payments.

Is the Southwest Gas app free to use?

Yes, the Southwest Gas app is free to download and use. There are no charges associated with managing your account or accessing its features.

Can I manage multiple accounts with this app?

Yes, you can link multiple accounts, including both residential and business accounts, within the app. This allows for consolidated management of all your Southwest Gas services.

What if there's a gas outage?

The app provides outage notifications to keep you informed. You can also receive the latest restoration updates directly through the application, ensuring you're aware of any service disruptions.