Not informed of mobile deposit issues
I deposited a check roughly equivalent of 1/4 of my pre-expense income and was never informed it was declined/ discarded because the date wasn’t printed clearly by my client. Had I not gone into deposit history and second guessed my account balance I would have been out that money. I received no text or call and didn’t have an email on file because I don’t check it frequently enough for it to be an adequate form of communication for my BANK. After hours of back and fourth with the backs customer service it was finally explained that my client would have to reissue the check because the date was not clear. Again, I understand the bank doing their due diligence BUT I am their client and informing me that a quarter of my monthly income was jeopardized because of poor handwriting seems like something they should contact me about. I have mobile deposit issues frequently now I just know I have to keep a constant ion things and a spreadsheet, as well as keep checks until I have verified that they have deposited accurately and processed and cleared into my account balance before disposing of them. I carried a car loan personally through space coast and never had issues. I’m hoping it’s just an issue with the mobile depositing system because otherwise this seems like a great bank to use and is why I picked them for my small business account.
Show more
I haven’t had an issue until
It’s time to update my security questions and I’ve tried multiple times, but when it’s time to hit continue, the continue button doesn’t work. Even brought it up with the representative when I had a question about a transaction, but that even didn’t seem to do anything. Leo leaving a review about the mobile card control app because again used to be no problem to sign into the banking app and switch to the card controls any time to turn them on or off. Now, lately I can sign in to flip it but when I do what I need to do and go to flip it back all I get is “establishing a secure connection, please wait” why even have a separate Apple it’s not even gonna work right!? My other bank has card controls within their main app, and works just fine. SCCU you’re starting to fail
Show more
PLEASE FIX THIS APP SO I CAN DO MOBILE BANKING
After an update 5 months ago I have not been able to login to my account. I put in a ticket with customer support and they said IT found nothing and refused to look further into the issue. I’ve never had a problem with this app before.
They said it was an issue with Apple IOS 17, so I called Apple Support and was on the phone with them for over an hour doing a full diagnostic of my phone….. nothing was wrong and this was the only app being effected, which suggests its the developer’s issue. I reached back out to SCCU and they said “Sorry IT couldn’t fix it. Have a great day.” It seems like this problem is effecting more people than just me based on other reviews.
They said it was an issue with Apple IOS 17, so I called Apple Support and was on the phone with them for over an hour doing a full diagnostic of my phone….. nothing was wrong and this was the only app being effected, which suggests its the developer’s issue. I reached back out to SCCU and they said “Sorry IT couldn’t fix it. Have a great day.” It seems like this problem is effecting more people than just me based on other reviews.
Show more
Loss prevention
I am disappointed that somehow a check was accepted and apparently cashed against my account by a fraudster. Really want to know what information was used by the teller to access my account for this person.
On the flip-side of all the inconveniences I have experienced so far I will say Jerome at the Miramar branch was very helpful and patient. I appreciated his professionalism and prompt attention to the matter.
On the flip-side of all the inconveniences I have experienced so far I will say Jerome at the Miramar branch was very helpful and patient. I appreciated his professionalism and prompt attention to the matter.
Show more
Going on 3 months since I could log in…
I have not been able to use this app for months at this point. Never logs in, continuously spins for loading, and if I wait, it just times out and says there’s an error. Tried messaging SCCU directly and they said “it’s virtually impossible to help you via message, please visit our branch to do it in person.” I tried reinstalling but not only did it not work, but now I’ve lost access to fast balances, so I have to guess what my balance is, wait for a text update in the morning, or log into it via safari…
Clearly a lot of people are having an issue and SCCU is doing nothing to solve it! They don’t mind responding to reviews on how to use the app, but reviews that say it’s clearly broken they pay no mind to! What’s worse is I’m worried they’re not going to solve it given the most recent update was 3 months ago and the second most recent was 2 YEARS ago! Please fix this!
Clearly a lot of people are having an issue and SCCU is doing nothing to solve it! They don’t mind responding to reviews on how to use the app, but reviews that say it’s clearly broken they pay no mind to! What’s worse is I’m worried they’re not going to solve it given the most recent update was 3 months ago and the second most recent was 2 YEARS ago! Please fix this!
Show more
Was working well until latest update
I can no longer use this app to log in. Once I enter my login info, my screen is then stuck with the spinning loading icon and will just stay that way until i close the app or I shut my screen off. SCCU will only put blame on my end by claiming it’s due to my phones security features (which never changed to be begin with) or that I need to shut my phone off and re download the app. I have tried this solution a countless of times. I’m now having to resort to the mobile website to check my accounts which is fine but I can’t access the credit card control feature from it. The developers need to look into this issue since it seems that I am not the only one with this problem. Also to note: all my other banking apps seem to work well on my phone with no error of logging on.
Show more
Glitchiest banking app
I’m not one to complain but am I the only one that has continued issues with this banking app?! Out of all my banking apps, this is the least consumer friendly. I love banking with SCCU but I continually get glitches when trying to do transactions within the app. Mostly when trying to view CC statements. It opens another page then wants to download and frankly I’m at times concerned what exactly I need to download to view my statement. Then it opens other apps on my phone. I’m not confident in it’s security. Please see what other banks are doing to service an app and take notes.
Show more
Going on 3 months since I could log in…
Ever since the last update, I’ve been unable to log in to this app. I constantly get a spinning wheel that goes forever until I close the app or it times out. I tried reinstalling and that failed plus I no longer have access to fast balances now, so I don’t always have immediate access to my balances. SCCU has done nothing to rectify the situation and it’s frustrating.
I’ve been having to log into the actual website to do my banking, which works well, but I have the app for a reason…please fix this issue.
I’ve been having to log into the actual website to do my banking, which works well, but I have the app for a reason…please fix this issue.
Show more
Consistently Inconsistent
The amount of times this app is stuck spinning out upon loading is staggering. I feel like if I get an email notification on an account update and the app doesn’t load, and online via web browser displays “we’re sorry, the system is unable to display the transaction history at this time” that this is unacceptable (Sidenote, I am on the most recent version of this app). Transactions are fast when they work, but I feel like on a week to week basis I encounter more than once, probably more than twice, either the issue where the app is stuck in load, or my transaction history isn’t up to date.
Show more
SCCU is fine but this app is not
I’ve never had trouble using mobile deposit until now. The outline for aligning the check is so off that it refuses to take the picture. It wants it perfectly aligned but not all checks are the same size and the space provided can’t be filled completely no matter the distance or angle. Manually taking the picture doesn’t work as it wants the check perfectly aligned. This was never a problem before but now I can’t use the feature that was most convenient for me. If the app isn’t usable I will have to take my money elsewhere as there aren’t any convenient locations nearby. Whoever changed the mobile deposit feature really did a bad job.
Show more
Auto loan beware
Never get a auto loan from this place they trick you and make you think it’s easy with one simple phone call once you get approved for a loan with a vehicle in mind…the employees there are a bunch of circus animals and have no idea how to do business especially Franci the dealership reviewer she honestly should be fired I tried getting a hold of her many times and she only called me once and left a vm and then called me again but stating that the dealership I was wanting to get the car wasn’t approved… and wouldn’t explain why because it’s “disclosed information” there is no communication with this bank having me run in circles trying to get a vehicle to “their liking” instead of a vehicle I want its honesty unfair that they approve a auto loan but wants you to either buy from a private person off the street or a dealership to their liking although I’m the one paying the loan.. keep in mind the vehicle I wanted was a clean title and had a vin number and everything…But I wouldn’t be surprised if this bank closed down they do everything backwards if they don’t like the dealership you’re going with…you would have to submit them a bill of sale first and have them approve it before going anywhere with them and to get the vehicle… keep in mind this dealership is on Google and has good reviews and the document sent was a actual bill of sale pdf through their business email and provided everything. This bank is a joke
Show more
I love this bank
This bank has been amazing to me for years! Whether it’s financing a car or purchasing my first home, they are there to support you every step of the way. They are compassionate, kind, knowledge, and honest. They truly care about their customers. The rates are the best, and the customer service is top notch. Customer for life!
Show more
Why is App down
The credit union is great. On the other hand, the app is just ‘okay’. Whenever there is an upgrade, down time is always at the most inconvenient times and takes longer than expected. Therefore, you are handcuffed and unable to conduct transactions. Need to schedule maintenance downtime better. At least give proper warning. Today the app isn’t completely down, but you are unable to conduct certain transactions (ex: transfers). It says to check back later. No ETA of back to normal operations. Just spend your day checking. Ugh!
Show more
Don’t try and deposit checks
For the most part, this app works as you’d expect it. If you like to use mobile depositing of checks, save yourself the hassle and just go into a branch and deposit it at a teller. Trying to deposit a check using this app is like trying to force feed someone whose mouth was sewn shut. I’ve had many occasions where I spend at least 10 minutes trying over and over to deposit a check only to give up and just go to the local branch.
Show more
I love Space Coast!
I’ve had Space Coast Credit Union for years now, they are always helpful and trustworthy when it comes to banking. No random charges to your account or fees that some banks like to charge you or secretly take from your account. I recommend Space Coast to anyone looking for a good bank/credit Union!
Locked out
I get an “attempt failed” about 50% of the time I try to log in to my account through this app. I don’t think it’s reasonable to wonder whether I’ll be able to log in or not when I use this app. It’s also difficult and extremely annoying to pair to a budgeting app to help track finances. I’m constantly having to pair every time I open the budget app (I’ve tried several budget apps thinking they may have been the problem, doesn’t appear so). SCCU does not seem to make their app’s convenience a priority. Probably going to end up moving banks to one that’s more easily accessible day-to-day.
Show more
Response from developer
We are sorry to hear you experiencing trouble with of our mobile app. We would like to help! Please send your contact information via secure message in your Online Banking so we may contact you and assist you regarding any issues you are encountering.
I haven’t been happy with Spacecoast since I opened the account
I opened this account when I first moved to Florida, My husband was not here. I went down to local Space Coast, filled out the paperwork for a joint account. They told me my husband needs to come in and sign when he can’t gets in town. My husband went down and signed… Then when my husband went to apply for a loan, they said no sorry the account is not a joint account. You need to open your own account.. Now we have two accounts for no reason and when I (The one that pays all the bills)check on the loan, they said no sorry you’re not on this account, We can’t tell you anything. As soon as the loans are paid off we will go somewhere else.
Show more
Best Customer Service
I have been a customer for 17 years. Every time I have contacted the staff for help with passwords, bank cards, loan apps etc. they have been unfailingly kind. I have always gotten a prompt resolution to what ever issue I was having.
Disappointed
This online app is down more than it’s up. The down times are usually at the most inconvenient times. When ever there is an upgrade to the system, it almost always take longer than their initial time they said it would return. Sometimes hours longer. It is so annoying to the point where I’m considering transferring to another credit union who is more stable and reliable. Very disappointed because I’ve been with them for so long.
Show more
I hate this app
Once I’m logged in I’m good, but it doesn’t even allow me to log in half the time. The security questions it tells me I need to answer when “I type in my password wrong”(which I never type it in wrong it just says it’s wrong) are always correct and it still tells me the security answer I typed in is wrong. Overall I can NEVER get into this app and it drives me crazy. Seriously need to update this and fix problems because it makes users very frustrated.
Show more
