Unhappy Client
They will sell you out in a heartbeat. I went through the Beta testing with them. Worked through the bugs, the crashes, the whole miserable deal. Had a payment dispute on two inspections, because THEIR vendor (Stripe) showed the charge as a FACEBOOK purchase on a clients bank account. He disputed it, figured out it was for the inspections, reversed the dispute. Spectora took the money for both inspections PLUS a credit card fee out of my bank account. Said “There’s no review, sorry. You can collect from the client.” Several years of trust and hard work, GONE. Save your time and money. Go somewhere else.
Show more
V10 is TERRIBLE
They used to be a great company with a great product and AWESOME customer service. Then they “upgraded” to version 10. Version 10 is TERRIBLE. It is very cumbersome and simply NOT easy to work with. And to make matters worse they are no longer supporting Version 9. They are no longer putting any money into fixing bugs or problems with Version 9. Unless you can use Version 9 don’t waste money on Version 10
Show more
Terrible customer service
This company will nickel and dime you I promise. Won’t let you make changes yourself. No phone support and only daytime support. If I don’t already have my template built I won’t switch but if you do inspections you know that isn’t easy to just rebuild.
So Many Bugs
I couldn’t recommend this home inspection software less. There are so many bugs and Spectora constantly updates it with new features while old ones sit unfixed making it borderline unusable.
Spectora is only interested in serving It bottom line and no longer takes care of its customers, the home inspectors that have built their businesses around it software.
Spectora is only interested in serving It bottom line and no longer takes care of its customers, the home inspectors that have built their businesses around it software.
Show more
Continuing to get worse
Between trying to sell products to our clients without permission, failure to correct ongoing bugs and stability issues that have wreaked havoc on us for years, and continuing to see new bugs pop up… this company is truly going backwards and has betrayed those who helped make it successful.
