V10 is TERRIBLE
They used to be a great company with a great product and AWESOME customer service. Then they “upgraded” to version 10. Version 10 is TERRIBLE. It is very cumbersome and simply NOT easy to work with. And to make matters worse they are no longer supporting Version 9. They are no longer putting any money into fixing bugs or problems with Version 9. Unless you can use Version 9 don’t waste money on Version 10
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Terrible customer service
This company will nickel and dime you I promise. Won’t let you make changes yourself. No phone support and only daytime support. If I don’t already have my template built I won’t switch but if you do inspections you know that isn’t easy to just rebuild.
So Many Bugs
I couldn’t recommend this home inspection software less. There are so many bugs and Spectora constantly updates it with new features while old ones sit unfixed making it borderline unusable.
Spectora is only interested in serving It bottom line and no longer takes care of its customers, the home inspectors that have built their businesses around it software.
Spectora is only interested in serving It bottom line and no longer takes care of its customers, the home inspectors that have built their businesses around it software.
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Continuing to get worse
Between trying to sell products to our clients without permission, failure to correct ongoing bugs and stability issues that have wreaked havoc on us for years, and continuing to see new bugs pop up… this company is truly going backwards and has betrayed those who helped make it successful.
Data Miners & Sellers Of Private Info
Spectora used to be a good software. But recently they sold out to a bunch of greedy corporate types who are now stealing client info from inspectors without their consent and are spamming inspection companies client base with third party spam and they refuse to let inspectors opt out of it to protect their clients data. They have become the Indian spam caller of inspection software companies.
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Betrayed
Spectora betrayed their inspectors by marketing to services to the home inspectors clients with no option to opt out. 5 years of trust down the drain in one move.
Horrible decision
I made the decision to run my entire company through this software a couple years ago and now they have decided to sell out and force third party advertisements down everyone’s throat without an option to opt out. I refuse to have my clients who trust me sold out to the highest bidder and sold items that I can not personally approve or vet out.
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Things change…
I have been a long time user of this software, and even though there have been some bumps along the way, I remained loyal. They recently sold the company and the new leadership has decided to implement FIXL, a third-party to spam your clients when they log in to pay or sign the agreements. They will be trying to sell insurance, warranties, etc. You do not have control over who those people are and you cannot opt out of it. Many realtors will not use you once they realize you are spamming their clients with this stuff. If the company’s being pushed to your clients end up, making your clients mad, you will be connected to that because it came from your software. This saddens me to type this review. Greed has outweighed ethics and I was told by Spectora that they have no intent to change this because they believe it is the way of the future. For the sake of your own inspection future, I highly recommend considering other options.
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0 stars
Spectora just decided the client portals inspectors pay for are now a vendor marketplace.
Through the Fixle integration, Spectora is inserting insurance, warranty, and security companies directly into the inspection portal attached to our reports — and inspectors cannot turn it off.
So the software we pay thousands a year to use has decided our client relationships are now a convenient place to sell someone else’s services.
And no, saying clients must “opt in” misses the point. If it appears inside a portal tied to my inspection report, clients assume I stand behind it. But inspectors didn’t choose these vendors, didn’t vet them, and have zero control over them.
Inspectors asked for one simple thing: an opt-out.
Instead we got about one week’s notice and a shrug.
Spectora seems to have forgotten something pretty basic:
Inspectors are their customers.
Our clients are not their leads.
Through the Fixle integration, Spectora is inserting insurance, warranty, and security companies directly into the inspection portal attached to our reports — and inspectors cannot turn it off.
So the software we pay thousands a year to use has decided our client relationships are now a convenient place to sell someone else’s services.
And no, saying clients must “opt in” misses the point. If it appears inside a portal tied to my inspection report, clients assume I stand behind it. But inspectors didn’t choose these vendors, didn’t vet them, and have zero control over them.
Inspectors asked for one simple thing: an opt-out.
Instead we got about one week’s notice and a shrug.
Spectora seems to have forgotten something pretty basic:
Inspectors are their customers.
Our clients are not their leads.
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Run!
Was looking into this software for our company but found out they are soliciting inspectors clients and selling the clients information. Stay away this is bad business
Bait and switch
Spectora software is pretty good. The company is sketchy and uses client data that is obtained by inspectors who pay for the software use. They advertise to clients of the inspectors and inspectors cannot opt out. Would not recommend.
Bad bad decision
Spectora recently decided to insert third-party vendors (insurance, warranties, security systems, etc.) directly into inspectors’ client portals through their Fixle integration — without giving inspectors the ability to opt out.
Inspectors pay thousands per year for this software and spend years building trust with our clients. The client portal is part of our report environment and reflects our brand. When vendors appear there, clients naturally assume the inspector stands behind them.
The problem is inspectors didn’t choose these vendors, didn’t vet them, and can’t remove them.
Calling it “optional” because the client has to click something completely misses the point. The issue is that the vendors appear in the portal attached to the inspection report in the first place.
Software companies should support the professionals who use their platform — not monetize their client relationships.
Until Spectora provides inspectors with the ability to opt out, many companies will be forced to evaluate other platforms.
Inspectors pay thousands per year for this software and spend years building trust with our clients. The client portal is part of our report environment and reflects our brand. When vendors appear there, clients naturally assume the inspector stands behind them.
The problem is inspectors didn’t choose these vendors, didn’t vet them, and can’t remove them.
Calling it “optional” because the client has to click something completely misses the point. The issue is that the vendors appear in the portal attached to the inspection report in the first place.
Software companies should support the professionals who use their platform — not monetize their client relationships.
Until Spectora provides inspectors with the ability to opt out, many companies will be forced to evaluate other platforms.
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Used to be a fan
Spectora will sell YOUR clients information.
Not what it used to be
Spectora was the best. The ownership changed and it's been a mess ever since. Private equity has the controls now and user experience is horrible. I'd recommend exploring the many more options that are now available. The app and the company are declining daily.
Don’t Do It
After 5 years of using and referring Spectora I’m forced to leave like many others due to their no longer treating us users as their customer. They are forcing 3rd party contractors in front of OUR clients without our ok and no way to opt out, Don’t Use Spectora
Not what it used to be
Long time user. Almost 5000 inspections completed. They’ve betrayed our trust, ethics and clients. If you’re shopping for software please start somewhere else.
Losing touch with what made them great
Spectora was great software that made our job easier. Now that they’ve sold out to private equity, they are just looking for further ways to monetize their paying clients. I recommend looking for other options before committing.
Gone Down Hill
The new V10 is awful and they no longer support their old version. Now they’re pushing 3rd party services on our reports to OUR clients. This is a disaster of a company ever since it got bought out. After 5 years of using it I am switching to their competitor Hive.
Works when it feels like it.
It’s a 50/50 on if the app will function as intended every day. I suggest they stop doing unnecessary updates and focus on stabilizing the app. Very disappointing lately.
Awful
Terrible buggy app that constantly kicks you out or just doesn’t load anything. When it is working properly which is never it’s very laggy.
