Missing basic features
This is one of the worst dispatching tools I’ve ever used. Effective and clear communication is almost impossible and separate emails/notes are always necessary. There’s no way to organize open tickets. There’s no way to clearly ‘flag’ or highlight a ticket if additional actions are required (proposals, follow up visits etc). Job reports are painfully unintuitive and information-lacking for the customer. You might as well write down what you did and forward it to the office.
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Bad
App is good when it works. Support is very very bad. Been unable to log in for 5 days.
Needs work
The developers of this app desperately need to perform some quality of life updates. App is riddled with issues and runs very poorly.
Frustrated
This app has the capability to be great but the support from Spectrum is little to none. The constant log in/out delete the app gets old especially after more than a year of using it. Was even told at one point “it gets better as time goes on” actually it has gotten worse and the annoyance of the constant issues with time, photos not loading, syncing issues, missing notes is ridiculous. I would not recommend this app to any company looking for a simpler way to keep track of work orders.
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Trash
Spend more time deleting and reinstalling the app.
