App Charged Me Then Broke
While doing a booking I got charged but then the booking hadn’t completed, so I selected ‘complete booking’, the app proceeded to crash, and not process the booking. Trying to rebook the journey causes endless errors, reinstalling the app made things worse because I can’t even get past putting in my phone number.
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App problems
Showing my position on app with blue dot but sending taxi to another place with green dot. Also booked again another taxi at 1430 when I had already arrived in London. Ghost booking as I didn't book it
Fine when it works!
Pre-booked and pre-paid no problem. At the right time driver was assigned and was on route. Then …nothing! Booking reverted to “Driver being assigned” No explanation. No way of contacting them. When a driver was eventually assigned and turned up, I had already missed my train! No apology and not obvious on the app how to chase up or complain.
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Absolute legend
Cars done 300,000 miles, ablsoite gentleman to speak to, 100% would recommend.
Thank you
She is very professional




