Impossible to reorder, app is crashing
Impossible to reorder, app is crashing
Scammy
Absolutely horrible, half of the items are out of stock, so it’s never the full order
Poor customer support & inconvenient app🤬
If you receive the wrong or spoiled item, it takes a lot of effort to get a refund or replacement. The support process is slow and inconvenient, and instead of solving the issue quickly, they make the customer waste time. Carrefour support works much better in such cases.
On top of that, the app itself is very inconvenient - overloaded with unnecessary features and not user-friendly.
On top of that, the app itself is very inconvenient - overloaded with unnecessary features and not user-friendly.
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Nightmare!
Signing in was a horror. Pricing is ridiculous. Recommend Grandiose (I am a consumer, no axe to grind
Other than wrestling with the app only to find it all 20% more expensive!).
Other than wrestling with the app only to find it all 20% more expensive!).
Needs to be updated
Great shop not so great app, please fix
Very user friendly
The Spinneys app is now very user friendly with a helpful search function. The increased offering of Spinneys own food is excellent & cost effective.
Could be better
Nutritional information needed, when trying to check for calories etc… this app is useless. Either upload the information or add close up pictures of the labels. PLEASE!!!
Don’t waste your time
Very sluggish app. Slow and difficult to navigate. It’s faster to go and shop by yourself. There are plenty of alternatives in the UAE.
Response from developer
Hi Fahad, thank you for your feedback. We’re sorry the app hasn’t been as fast and smooth as you’d like. Our team is actively working on improving speed and navigation to make shopping with Spinneys quicker and easier. We’d love for you to give it another try; you might be surprised by the updates we’ve made! Thank you for helping us improve our service.
Unstable & Poorly Dev. App
Spinneys probably didn't higher the best to develop this app. It is definitely affecting sales and customer satisfaction negatively.
Awful for anyone with allergies or dietary needs
95% of the information you need about the food you are buying (eg the actual ingredients, and whether or not it might contain something you are allergic to - eg, nuts, gluten etc) is not available on this app. The quality of the photos provided is so poor that, even if they have (rarely) put up an in focus photo of the back of the product, you cannot zoom in enough to read the ingredients or product information. So frustrating. No point in phoning the store either. Shopping takes 10 times as long and we regularly end up with food we cannot eat because warning labels are not listed on the app.
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Needs work
Need to add the ingredients of each product so the consumer can make informed decisions. Also, would be great to go to previous orders and reorder individual items.
Nice to have a delivery app, shame it is so user unfriendly
There are a lot of updates with this app, each time I hope it gets better but sadly not.
Terrible stock control.
Almost always get a call stuff is not in stock, whilst when I am in the shop there is plenty of said product.
It’s basic and frustrating.
As a working parent I love not having to go to the supermarket but this app is just too basic.
Terrible stock control.
Almost always get a call stuff is not in stock, whilst when I am in the shop there is plenty of said product.
It’s basic and frustrating.
As a working parent I love not having to go to the supermarket but this app is just too basic.
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Not responsive and slow. Server connection not working
Not responsive and slow. Server connection not working
Not all the items are listed in the app
Not al the items are listed in the app.
Okay App, Horrible Customer Service
Placing the order on the app is an okay experience. However, they NEVER pick up the phone. So, if you ever have an issue or need to contact customer service, you are on your own. A complete fail.
EXCELLENT SERVICE AND DELIVERY
I have placed 8-10 large online orders from Spinney’s. Never once have I had a problem with my orders.
I shop in bulk. Having these items delivered, LITERALLY TO MY KITCHEN, is a tremendous help to me. The drivers are very professional and always have a friendly smile which is a plus and nice to see:-)
The call center warehouse is also very helpful and friendly when I need assistance with searching an item.
Spinney’s online shopping and delivery saves me so much time and effort. Easy peasy and consistent GREAT SERVICE with a smile, EVERY TIME:)
I shop in bulk. Having these items delivered, LITERALLY TO MY KITCHEN, is a tremendous help to me. The drivers are very professional and always have a friendly smile which is a plus and nice to see:-)
The call center warehouse is also very helpful and friendly when I need assistance with searching an item.
Spinney’s online shopping and delivery saves me so much time and effort. Easy peasy and consistent GREAT SERVICE with a smile, EVERY TIME:)
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Poor stock control, items go missing
The app does not show accurate stock so there are frequently things out of stock even on an order for less than 24 hours later. Also, extremely irritatingly, if you put things in your basket in advance of the order things just get deleted out of your basket with no notice. I imagine it’s a stock issue but there’s no notification something has been removed so if you’re doing a large family shop it is horribly irritating to think you’ve ordered mince only to find it not there and you’ve not been told to try and find a substitute. Not good enough when other shopping apps manage this. Shopping elsewhere now - you’ve lost a customer.
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Great in concept, poor app design
When it works, this is great and the back end service is excellent. However, the app stability is really poor and probably crashes 4/5 times. Sort this and it would be great, but pretty worthless as is.
Issues
They contact you to inform you that half of the items are not available. Delivered item will be near expiry date, not fresh and not stored correctly which can be dangerous to our health.
App is fine, had better expectations for the level of service but was disappointed
Good app, my experience for ordering fresh items didn’t go well. I order a steak was not fresh, it had some odor.
I contacted Spinneys by email after around a week regarding my experience, they apologized and stated no refunds per their policy.
Other than the above disappointing experience; I didn’t face issues with earlier orders. Therefore, I would recommend not to order fresh items from Spinneys as they don’t excel this service and do not provide best of products.
I contacted Spinneys by email after around a week regarding my experience, they apologized and stated no refunds per their policy.
Other than the above disappointing experience; I didn’t face issues with earlier orders. Therefore, I would recommend not to order fresh items from Spinneys as they don’t excel this service and do not provide best of products.
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