Very few functions
Very slow for an app that does virtually nothing. It does at least work.
I think it’s a bit weird that 2FA is required to log in like on the website, and it’s a concern that Spintel says “no data is collected” when clearly does is collected and transmitted for the operation of the app.
I think it’s a bit weird that 2FA is required to log in like on the website, and it’s a concern that Spintel says “no data is collected” when clearly does is collected and transmitted for the operation of the app.
Crash Crash Crash
I've rebooted my phone (17 Pro Max), deleted and reinstalled the app (iOS 26.3.1 (23D8133)). Can't get the app to open. It allows me to login, the thing spins around for a couple of seconds, then the app shuts down 🤷♂️ Not very helpful.
Basic
This app doesn’t connect with you account. You have to sign on at Spintel’s portal to do that. Basically a useless app.
App is broken
Does almost nothing. I don’t think anyone at spintel has even looked at the app. You have to do everything on their website. Not only that but the link your account is broken. It takes you to a my.spintel link that doesn’t seem to exist any more so I then have to manually find spintel website, then find customer, then find my account etc. it’s a shames because their product & pricing is good but just their app & website has no effort put into it at all. I feel they are loosing customers because of it.
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Unusuble app
Completely unusable app. There is no working way to contact support — no chatbot, no complaints, no human assistance. The support section loads a blank or non-functional page.
Releasing an app for a telecom company without basic support functionality is unacceptable. This app serves no purpose.
Releasing an app for a telecom company without basic support functionality is unacceptable. This app serves no purpose.
Don’t waste your time
Can’t believe a telco in 2026 would have an app as poor as this. Shocking customer service.
Worst ever app and customer service
Frequent drop out.
Pay for gold get peanuts.
App never have support for help. Even app most of time run with error.
Heard good thing about Australian customer service end up getting no where I. Earth.Liar on promise to get what you pay.
Pay for gold get peanuts.
App never have support for help. Even app most of time run with error.
Heard good thing about Australian customer service end up getting no where I. Earth.Liar on promise to get what you pay.
Zero customer service and extreme difficulty to cancel service
After being with SpinTel for two months I attempted to cancel my service (due to frequent drop outs and below expected DL speeds).
The only way to do so was to contact customer service, which is impossible to do:
- On hold for 2+ hours then no call back after selecting so
- No reply from their online chat after 3+ days and numerous attempts
- No reply from their WhatsApp and Messenger chat feature after 3+ days and numerous attempts
Inability to cancel lead to continuation of charges until I finally could get it resolved (Following arbitrary complaints process).
The only way to do so was to contact customer service, which is impossible to do:
- On hold for 2+ hours then no call back after selecting so
- No reply from their online chat after 3+ days and numerous attempts
- No reply from their WhatsApp and Messenger chat feature after 3+ days and numerous attempts
Inability to cancel lead to continuation of charges until I finally could get it resolved (Following arbitrary complaints process).
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Basic
The app just show your usage , that’s it nothing else. Spintel service is horrible, tried to reach them in live chat, whatsup, called them , no responses, been waiting on line 2 hours, for resolve issues with slow and dropping internet. Nothing heard back from them. Just canceled service.
Can’t even open my account
Maybe waiting for one minute is not enough?
Terrible app
The Spintel service is fantastic. No complaints at all. The app is rubbish. When you try to go to My Account it tries to direct you to a non existent site! Its been like that for a year at least
Fix your stupid app!!
Try clicking on the ‘account’ button on the top right. It takes you to a blank screen, and there you wait…. Forever. So stupid.
App has stopped working
This App is virtually useless anyway but in the last few weeks I can no longer even logon. When I contacted Spintel they said they would report the issue and closed my call. Still not working.
Can’t log in
Useless app
over 2 months to fix the invalid response buck
and its still not solved! Can‘t fix it, then pronounce there is no app anymore and take it off the app store
App is a complete waste of time and effort
The service which is reasonable for where I am is not the issue I have. The app that is problem all I ever get is an in app message saying invalid response and nothing else.
Can’t even log in
I’m a new customer and installed the app when I created my account. I can log in to my account via the browser, but get a “bad username or password” message when I try to log in to the app. The username and password are correct. Messaged about the problem four days ago; still no solution. This doesn’t bode well for my future customer experience. Disappointing so far.
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Can’t login
Seems to be a common theme here
App issues
I won’t complain about the internet and its provider but its app is having issues which is showing me connectivity issues which is not handling network error and also there is spelling typo in the app.
Not a good start
Can’t get past the log in screen. It says (with white text on white background) that I’m not connected to the Internet, but I am.
