The BEST
Super user friendly. Easy to use and navigate. Highly recommend!!
Communist California companies
Both Square and Cash App are owned by Block, Incorporated, formerly Square, Incorporated. I have owned Square for almost 15 years, and they decided to shut it down for whatever reason. They will not tell you the reason; they just make it up and close Cash App. Square has been shut down as well. I have been using both for minor sales to people who do not have banking. When I tried large legitimate sales, they freak out and start closing your account.
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Label Ownership/ Sole Responsibility Artist
Was hoping I would be back everyone eventually got cleared some not glad they got the issue that was causing the system to be faulty and randomly closing and false banning
Amazing
Super simple banking has helped with my small business a lot!
カード承認と表示されてから自動キャンセルされる事象が発生
2024年〜2025年にかけてタッチ決済において、カードを決済端末にタッチした際に、端末上では承認されましたなど、決済が正常に完了したと受け取れる表示がデータにもかかわらず、その後、当該取引が「自動的にキャンセル」となり、実際には売り上げとして確定していない事象が発生しました。
その場では承認と表示されているため、お客様に決済完了としてご案内し、精算したスタッフも精算完了と認識します。
Square側からはカード決済における承認と売り上げ確定は別の処理であり、カード発行会社からの承認が取得できても、その後の売り上げ確定処理は正常に完了しない場合には自動的にキャンセルまたは取り消しとなることがあるとの趣旨の説明がありました。
これは加盟店が取引の成立または不成立を正しく判断するために、必要な情報が十分に提供されていない状態であると考えます。
また、この自動キャンセルとなった具体的な原因が加盟店側に明確に示されていません。
本件についてSquare問い合わせを行い、決済時に端末上では承認表示が出たにもかかわらず、その後に取引が自動キャンセルされた件について説明を求めました。
しかしながら、回答は、承認と売り上げ確定は別の処理であることや、売り上げ確定が行われなかった場合には、取引がキャンセルされる場合があると言う。一般的な説明に留まりました。
当方が求めているのは、カード決済一般の仕組みの説明だけではなく、今回の具体的な取引についてなぜ売り上げ確定に至らなかったのかと言う原因の説明です。
加盟店に過失があるのであれば、その内容を明確に指示していただければ改善が可能です。
一方Squareの端末またはシステム側に原因があるのであれば、Squareが不具合として認識し、加盟店側へ周知した上で、改善策を講じるべきであると考えます。しかし具体的な原因が明らかにされないまま「承認後でもキャンセルになることがある」と言う説明のみでは加盟店は今後も同じ課題に直面する可能性があります。
当方が確認した範囲では、Squareを利用する他の店舗においても、タッチ決済後に承認表示が出たにもかかわらず、取引がキャンセルされたと言う話を聞いています。
複数の加盟店で類似事象が発生しているのであれば、特定店舗の通信環境や操作だけの問題ではなくSquareのシステムや決済処理、端末表示に共通する問題である可能性があります。
上記につきまして、公式見解、または改善策の周知をよろしくお願いいたします。
その場では承認と表示されているため、お客様に決済完了としてご案内し、精算したスタッフも精算完了と認識します。
Square側からはカード決済における承認と売り上げ確定は別の処理であり、カード発行会社からの承認が取得できても、その後の売り上げ確定処理は正常に完了しない場合には自動的にキャンセルまたは取り消しとなることがあるとの趣旨の説明がありました。
これは加盟店が取引の成立または不成立を正しく判断するために、必要な情報が十分に提供されていない状態であると考えます。
また、この自動キャンセルとなった具体的な原因が加盟店側に明確に示されていません。
本件についてSquare問い合わせを行い、決済時に端末上では承認表示が出たにもかかわらず、その後に取引が自動キャンセルされた件について説明を求めました。
しかしながら、回答は、承認と売り上げ確定は別の処理であることや、売り上げ確定が行われなかった場合には、取引がキャンセルされる場合があると言う。一般的な説明に留まりました。
当方が求めているのは、カード決済一般の仕組みの説明だけではなく、今回の具体的な取引についてなぜ売り上げ確定に至らなかったのかと言う原因の説明です。
加盟店に過失があるのであれば、その内容を明確に指示していただければ改善が可能です。
一方Squareの端末またはシステム側に原因があるのであれば、Squareが不具合として認識し、加盟店側へ周知した上で、改善策を講じるべきであると考えます。しかし具体的な原因が明らかにされないまま「承認後でもキャンセルになることがある」と言う説明のみでは加盟店は今後も同じ課題に直面する可能性があります。
当方が確認した範囲では、Squareを利用する他の店舗においても、タッチ決済後に承認表示が出たにもかかわらず、取引がキャンセルされたと言う話を聞いています。
複数の加盟店で類似事象が発生しているのであれば、特定店舗の通信環境や操作だけの問題ではなくSquareのシステムや決済処理、端末表示に共通する問題である可能性があります。
上記につきまして、公式見解、または改善策の周知をよろしくお願いいたします。
Show more
Response from developer
レビューをお寄せいただきありがとうございます。また、承認後にキャンセルとなった決済についてご不便をおかけいたしましたこと、またサポートからご納得いただける回答をさしあげられなかったことをお詫び申し上げます。アカウント情報が不明なためこちらでは個別の案件に関わる具体的な回答はできかねますことをご容赦ください。 決済時の手順、注意点等についてはこちらもご参照ください：https://squ.re/49rbZkI
Poor Customer Support and Unresolved Funds at Square
I own a small private business and used Square to process customer payments. At one point, Square deducted $270 from my account because a customer filed a dispute. The money was taken without a proper investigation or any meaningful opportunity for me to explain the situation or provide evidence.
After similar situations happened more than once, I decided to stop using Square and deleted the app. About two months later, I received a message from Square stating that the $270 had been returned and deposited into my account.
However, because my Square account is now inactive, Square refuses to release the money to me. They also cannot clearly explain where the funds are being held, where they were deposited, or how I can receive them.
This situation feels extremely unfair and suspicious. Square charges high processing fees, and business owners also have very little protection when a customer files a dispute. Money can be removed from your account, and even if the dispute is later resolved in your favor, you may still have difficulty receiving your own funds.
Based on my experience, I cannot recommend Square to other small-business owners. Before using this service, be aware that your money may be withdrawn because of a customer dispute, and you may have no guarantee that it will be returned to you properly.
After similar situations happened more than once, I decided to stop using Square and deleted the app. About two months later, I received a message from Square stating that the $270 had been returned and deposited into my account.
However, because my Square account is now inactive, Square refuses to release the money to me. They also cannot clearly explain where the funds are being held, where they were deposited, or how I can receive them.
This situation feels extremely unfair and suspicious. Square charges high processing fees, and business owners also have very little protection when a customer files a dispute. Money can be removed from your account, and even if the dispute is later resolved in your favor, you may still have difficulty receiving your own funds.
Based on my experience, I cannot recommend Square to other small-business owners. Before using this service, be aware that your money may be withdrawn because of a customer dispute, and you may have no guarantee that it will be returned to you properly.
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Great
Wonderful, easy
Log outs
Constant log outs with latest update. Do not recommend unless you like logging in every time you check sales/take payment/etc.
Great
Perfect for small business
What a joke
Locked out of adding terms and conditions to our invoices unless we pay $30/m
This is BS
This is BS
Response from developer
Thanks for the feedback. We understand how limiting it can feel to only apply one filter at a time, especially when you’re trying to narrow down invoices quickly. We’ll be sure to share this suggestion with our product team.
Newest updates aren’t great
So many issues, the new updates have made it worse
Disgusting Practices
What a truly disreputable reprehensible company, they chose to close my account 30 minutes after customer service hours on a Friday stealing $400 that I transferred from my bank to my Square account with no response. What a slimy way to do business and horrendous way to treat the people who make you money.
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Great
You all square are very good I appreciate the loans it me right in time for my business! So Thank you Square
Fees
Tons of fees..
Really good
Helps increase revenue
They Deactivated My Account of 12 Years Without Warning, Reason or Recourse
I have been using Square for credit card processing since 2014. In times past, if they had a concern, they would reach out to give me a chance to address it. For instance, during COVID-19, my receptionist worked from home when quarantined, and she took credit card payments over the phone from my patients. Square questioned her location since she was using her phone (authorized by me to do so), and so I sent a utility bill to confirm the physical address for my business per their request. That was the end of that concern, and business continued as usual. Well today, all of the sudden, they say someone/something? (AI?) looked at my account and determined that I violated their terms. Thus, they unilaterally deactivated it! No warning! No explanation! No opportunity to address whatever concern they might have! Just in the middle of the work day, we suddenly were unable to take credit card payments. So I called to ask what the alleged problem was and what “violation” they claim to have found, because I am not knowledgeable of any term not being met. The rep looked at my account and stated she had no idea. She said my account did not have any comments on it, so nobody can explain how this mistake was made. But rather than fixing it, she “escalated” it to someone else, who of course won’t review it for several days, and thus, leaves me without a way to take credit card payments. So a longstanding customer with an excellent history with Square all of the sudden experiences this! Beware, as the same might happen to you!
Update: As of 3 days later, I still have not heard anything regarding the “escalation.” They have ghosted me and still have failed to explain what their alleged concern was.
Update: As of 3 days later, I still have not heard anything regarding the “escalation.” They have ghosted me and still have failed to explain what their alleged concern was.
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I love square
Square has provided a platform for my business and gave me hope. Square has offered me great opportunities
Account Closed Without Explanation
I successfully used Square for years to operate my retail business. Recently, my account was suddenly deactivated without any meaningful explanation. I contacted support by phone, live chat, and email exactly as instructed, but no one could tell me what specific information was incorrect, what policy I had violated, or what documentation I could provide to resolve the issue.
Instead of giving me an opportunity to respond, Square permanently deactivated my entire account and all of my business locations. This forced me to urgently replace my payment processing system for two retail stores, causing significant financial loss, business disruption, and unnecessary stress.
If there was a legitimate issue, I would have gladly cooperated and provided any documents requested. Unfortunately, I was never given that opportunity. For a company that many small businesses depend on, this experience was extremely disappointing and unprofessional.
Instead of giving me an opportunity to respond, Square permanently deactivated my entire account and all of my business locations. This forced me to urgently replace my payment processing system for two retail stores, causing significant financial loss, business disruption, and unnecessary stress.
If there was a legitimate issue, I would have gladly cooperated and provided any documents requested. Unfortunately, I was never given that opportunity. For a company that many small businesses depend on, this experience was extremely disappointing and unprofessional.
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dangerous mafia
they will make it easy to reel you into making an account and they will keep operating forever the second you take payment they will lock it up and say goodbye to talking to any respectful sane person they keep your money this is dangerous. run run run
Makes everything so easy !!!
10/10
