Worst App
Worst App. Two transactions got disbuted. Square didn’t even fight for it, even though I had so much evidence.
they will take money out of your account without authorisation.
No good !
Account closure without justification and freezing of funds
I used Square to process my business payments with total transparency. Suddenly, they deactivated my account without giving a specific reason and proceeded to withhold my funds. I understand that there are security protocols, but the lack of communication, the absence of a clear appeal process and the retention of legitimate money cause serious damage to merchants. If you are looking for a reliable payment gateway with good support, look for other alternatives.
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Just crashes
Downloaded on both ipad and iphone, when trying to create an account on either it just crashes.
Horrible App
Don’t try! They put you account on hold for no reason and you won’t be able to access your funds until they want. I’m having a terrible experience with them. Horrible customer service just wasting my time. They are not fair at all. All they say just doesn’t make sense.
TOO BAD FOR YOU
Square offered no help in assisting to charge tips from a settled batch. In my 30 years of restaurant experience when a ticket is settled without entering the tips there is always a way to fix the problem. We had an entire day of tickets where the tips were not entered and SQUARE refused to help in anyway. Interestingly, if we needed to refund the customer that would be possible however making the necessary adjustment
for tips was apparently impossible
for tips was apparently impossible
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There’s a glitch
Whenever I try to sign in the moment I press continue it would just kick me out and I tried many times but it still won’t work
App crashing at setup
I downloaded the app on both my iphone 13 and my 2024 ipad Air. When i entered my Mail and password to register, the app just crashes on both devices.
Response from developer
We are sorry to hear this. We experienced an issue like this yesterday, but it has since been resolved. We apologize for the inconvenience and kindly ask you to try again.
Easy!
So simple to use and works every single time!
Learning curve
The learning curve is ridiculous. You have very little step-by-step instructions for the beginner. You have the audacity to put features behind paywalls when it is difficult for people to even figure out features on the free side. I won’t even consider a pay option until this is changed. If I continue using Square at all.
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Problems immediately
Passkey doesn’t save the password. The “reset password” email square supposedly sends is not sent. Never arrives. Not in junk mail. Call customer service. “Enter the phone number.” Idiot, I used email. “That is not a valid phone number.”
This is the company we’re supposed to trust for transactions?
This is the company we’re supposed to trust for transactions?
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Worse service ever
Don’t use this platform this people are a joke they close 2 accounts of mine for no reason just because I run big transactions of course I’m a diesel repair shop but u lose my business go and download collect app way better!!!!
It’s come along way…
I have used this system off and on for years. Just when I think it can’t get any easier it does! I love how easy it is to use.
Smarty
Always precise and I appreciate you, thank you!
Terrible POS System
I have been trying to order a new card for days and I am still not able to. I’ve called customer service at least 7 times and I’ve been told over and over they will either email me or call me back and no one ever does. Customer service is terrible. After being with Square for years I’m ready to cancel my account over this terrible customer service.
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Is the customer in control????
Having an “app” is pointless when having to sign into the “site” thru the app to navigate. Inefficient.
2nd, the amount of emails sent by tech companies is unprecedented.
Not only do I receive multiple pointless emails throughout each day. Often to be duplicated in the messages section of the app. Highly redundant.
Companies like square are forcing adoption of power and energy that is completely unnecessary.
How many emails get sent everyday to people that NEVER READ THEM.
How many apps are on peoples phones and then getting the same info emailed to them.
Square is the 5th company this week to send me a terms of service update .
Then next week it will be 5 more, next month it will the same companies updating again.
It never ends.
I am ending my business relationships with as many “tech” companies as possible.
These companies that are tech based instead of human based are not who I want to do business with.
2nd, the amount of emails sent by tech companies is unprecedented.
Not only do I receive multiple pointless emails throughout each day. Often to be duplicated in the messages section of the app. Highly redundant.
Companies like square are forcing adoption of power and energy that is completely unnecessary.
How many emails get sent everyday to people that NEVER READ THEM.
How many apps are on peoples phones and then getting the same info emailed to them.
Square is the 5th company this week to send me a terms of service update .
Then next week it will be 5 more, next month it will the same companies updating again.
It never ends.
I am ending my business relationships with as many “tech” companies as possible.
These companies that are tech based instead of human based are not who I want to do business with.
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Location services required
I just need to send invoices remotely. There needs to be a way to use the app without requiring location services if we aren’t going to use the POS system. I’m not comfortable sharing my location when i don’t even need the app for that. I just wanted it on my phone to more easily add photos to invoices. Wish I hadn’t wasted my time.
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What happened?
I used square years ago. They were great. Sent you a card reader for free. Now it’s $27 a month for the thing? A month?! That’s greed. I’ll find another company.
Mostly excellent, room for improvement
I’m still impressed that I was able to sign up and start accepting credit cards in all of 20 minutes. Super painless. The reports are great, fees seem reasonable, no major gripes. Here’s what I’d love to see improved:
- When I send a receipt to a customer, Square adds a big “feedback” button. It’s clear that some of my customers think they’re leaving me a public review, when in fact I’m the only one who will see it (sole proprietor). They already have my contact info if they want to send me a private note, so this button does nothing for me except to divert valuable would-be reviews to the trash. It would be SUPER helpful if I could instead have a button (or two) that opens a configurable review link! I do insert my link at the end of the receipt, but Square doesn’t make it clickable (nor interpret HTML — I tried) so nobody uses it. Honestly this feels like a big miss that would affect most merchants, and I was surprised.
- The app normally takes a second or two to launch, but sometimes it’s significantly longer. I’ve seen upwards of a minute on occasion. This is a bit of an annoyance if a customer is standing there trying to pay me. It’s likely a network dependency.
- I’d love the ability to save “draft checkouts”. Barring that, the current “checkout” should reliably and indefinitely persist while the app is backgrounded. Many of my customers have complicated orders with 12+ line-items. I like to prepare the transaction before they arrive so as not to keep them waiting (or risk making a mistake). Sometimes the “checkout” items persist for a while, sometimes when I re-open the app they’re all cleared out. Adding a customer seems to make it somewhat more likely to persist, but not reliably. It would be VERY useful to have a “draft” feature so that I could persist multiple checkouts, and select the one I want when the customer arrives. Barring that, it seems obvious that the active “checkout” should persist until it’s either completed or manually cleared. Current behavior seems like a bug. As
- I would love the option to take the current “checkout” items and customer, and populate an invoice. And the inverse: the ability to convert an invoice to a “checkout”. Sometimes customers change their mind and want to prepay (or not). If I’ve already rung them up, I don’t see why I should have to start over.
- When I send a receipt to a customer, Square adds a big “feedback” button. It’s clear that some of my customers think they’re leaving me a public review, when in fact I’m the only one who will see it (sole proprietor). They already have my contact info if they want to send me a private note, so this button does nothing for me except to divert valuable would-be reviews to the trash. It would be SUPER helpful if I could instead have a button (or two) that opens a configurable review link! I do insert my link at the end of the receipt, but Square doesn’t make it clickable (nor interpret HTML — I tried) so nobody uses it. Honestly this feels like a big miss that would affect most merchants, and I was surprised.
- The app normally takes a second or two to launch, but sometimes it’s significantly longer. I’ve seen upwards of a minute on occasion. This is a bit of an annoyance if a customer is standing there trying to pay me. It’s likely a network dependency.
- I’d love the ability to save “draft checkouts”. Barring that, the current “checkout” should reliably and indefinitely persist while the app is backgrounded. Many of my customers have complicated orders with 12+ line-items. I like to prepare the transaction before they arrive so as not to keep them waiting (or risk making a mistake). Sometimes the “checkout” items persist for a while, sometimes when I re-open the app they’re all cleared out. Adding a customer seems to make it somewhat more likely to persist, but not reliably. It would be VERY useful to have a “draft” feature so that I could persist multiple checkouts, and select the one I want when the customer arrives. Barring that, it seems obvious that the active “checkout” should persist until it’s either completed or manually cleared. Current behavior seems like a bug. As
- I would love the option to take the current “checkout” items and customer, and populate an invoice. And the inverse: the ability to convert an invoice to a “checkout”. Sometimes customers change their mind and want to prepay (or not). If I’ve already rung them up, I don’t see why I should have to start over.
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Best for my Business ‼️
So far so good I have been using square for a few years . And I can say that this service for payments has been absolutely fantastic for payment
transactions ‼️
transactions ‼️
