Unusable
App crashes when trying to login
Login has been broken for months
C’mon guys. Login has been broken for a long time now. App is useless.
Still doesn't work on iPhone Air
Update 6/25: Contrary to a new review from another user, not using Face ID didn't matter. Issue still happens without Face ID.
---
Original review:
I had no problems for years with this app on my other phone. I recently upgraded to the iPhone Air, and after entering my credentials, the app tries to log in, but never does.
---
Original review:
I had no problems for years with this app on my other phone. I recently upgraded to the iPhone Air, and after entering my credentials, the app tries to log in, but never does.
Show more
I can’t even start the app..
The app gets closed down whenever I try to log in…
DON’T USE FACE ID/TOUCH ID
App works perfectly fine with the same dashboard you see online.
Just don’t select the Face ID/Touch ID option when signing in. Called SRP Customer service and they confirmed that it is just a faulty portion of the application functionality.
Just don’t select the Face ID/Touch ID option when signing in. Called SRP Customer service and they confirmed that it is just a faulty portion of the application functionality.
Log in
Just downloaded to setup service for my new place. Cannot get past login page. It just starts glitching and shutting down.
Ummm…?
This app does not work at all…. What is this?
View my electrical usage
Awesome app to help me keep track of my home’s electrical usage and bill in more detail.
App Doesn’t Work
Just downloaded the app and had to delete it right away. I tried opening the app multiple times and it just kept crashing. Couldn’t get past the log in screen before it crashes again and again and again. I even checked to make sure the app was all updated and it was. Still didn’t work.
3 months
The app hasn’t worked for over 3 months now. Every time you log in it just freezes. Why have an app if customers can’t use it to pay your company.
Worthless app
Of course SRP’s app is worthless. Doesn’t get past sign in
Doesn’t log in
The app used to work great, now it just infinitely tries to log in without working. Don’t download just use the website
Junk
Don’t waste your time
Crashes immediately
I just downloaded the app and I can’t get into my account. As soon as I open the app and it automatically signs me in, it immediately crashes. I’ve uninstalled and reinstalled multiple times and nothing! HORRIBLE APP!!!
App crashes constantly
App stopped worked. No longer useful at all
Can’t log in
App crashes over and over again at log in, and never logs you in.
Does no open
Can’t get past login , crashes every time.
App crashes and looks atrocious
The app itself won’t even open. It crashes at launch every single time. On top of that even from the bits I’ve seen, the interface looks absolutely atrocious. You’d figure a large company like this could hire at least a competent app designer.
Doesn’t work
I can’t even get past the log in page to see my account. The app crashes and kicks me back to my home screen no matter what I try. It seems so odd to not fix that problem when people need to see important information about their utilities.
App doesn’t work
You input your user id and password then it just keeps on loading. It never logs you in then just crashes. Useless app now, it wasn’t like this before.
