Décevant et malhonnête vis à vis des utilisateurs de Starkey
J’ai payé bien cher mes aides auditives Starkey qui me vantait de pouvoir écouter la musique comme jamais je ne l’avais entendue. Impossible d’écouter de la musique en concert ou à la radio, le son pleure et est déformé. Mon audioprothésiste m’a conçu un programme musique qui améliore l’écoute mais le changement de programme via T2 Remote est aléatoire une oreille est sur un programme l’autre sur un autre. Le service client se contente de réponses vagues et formatées, mon audioprothésiste prétend que l’application est nulle
Compte du prix des appareils 3000 € je compte actionner Starkey Si d’autres personnes sont intéressées..
Compte du prix des appareils 3000 € je compte actionner Starkey Si d’autres personnes sont intéressées..
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Sleak Re-design but removed a key feature
Love the new redesign of the app. I’ve had starkey for few years now. Been using this app on a daily basis.
Although I enjoy the functionality and ease of this app, I do feel like the new update has removed a key feature.
On the previous application - I was able to place a finger over my light detection (which is next to the front camera), screen would temp turn off, it would immediately sound the tone. I did not have to wait 3 seconds before the tone actually hit.
In this new update, even if I hide the light detection, my screen does not turn off, and I also have to constantly wait 3 seconds.
There should be a toggle to turn off the waiting period.
Although I enjoy the functionality and ease of this app, I do feel like the new update has removed a key feature.
On the previous application - I was able to place a finger over my light detection (which is next to the front camera), screen would temp turn off, it would immediately sound the tone. I did not have to wait 3 seconds before the tone actually hit.
In this new update, even if I hide the light detection, my screen does not turn off, and I also have to constantly wait 3 seconds.
There should be a toggle to turn off the waiting period.
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Update 4.0.0 août 2025
Ne marche plus sur iPhone iOS 18.6.2
More info
Ideally, it would be nice for the app to provide you the mode your hearing aids are in and the volume you were at. Step 2, show the mode the hearing aids are in and show the next toggle level such as I open the app and I am in Personal. I see that in the app and the next toggle would show the next level such as Crowd.
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Beware Starkey User
Below Average, sometimes it works, most times it doesn’t … worked with the old pair of ears… but now with new set it doesn’t even chime properly… missing a note or something?? Volume sometimes goes up or sometimes app chimes and no change of volume… what’s the point? Meant to be able to adjust the volume… Ear pieces awesome, app below average - quite embarrassing… trying to adjust in public and its chiming but not changing- talk about frustration
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?
Why in this day and age would a large hearing aid manufacturer producing AI hearing aids think this app is suitable. IIC user that has to leave a room to adjust devices. One by one! Come on Starkey. Must do better.
Help section ???
The Help Section is unavailable…. So it doesn’t help…
Unequal adjustments
So I've used T2 remote for the past 3-4 years and it has been working well. After upgrading to Gemini AI along with ITC hearing aids without the Bluetooth, I feel the updated version is causing only one sided adjustments rather than both hearing aids. This applies to both volume and memory. The only work around I have right now is adjust one to the preferred settings and take it out without opening the battery door and place it somewhere, and then go in another room, open the other hearing aid, put it back in ear, then adjust it to my preferred settings. There needs to be a fix to this ASAP considering the amount of money spent on this.
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Horrible Disappointment
This app and for that matter the Starkey hearing aids are worthless. I have not been able to adjust aids except sporadically. I was told an update was needed for the app to work and yet the update has not been developed. Horrible.
Does not work
I just bought these hearing aids and they worked really well for one day. Once I got home, I couldn’t adjust the right side hearing aid using the app. After changing the batteries, the right side began to work a little bit better but now the left side doesn’t work even with new batteries. Additionally, when I hold the phone up to one side it occasionally changes both sides. When it changes both sides, this causes them to be out of sync. Meaning one is louder than the other and I have to take the batteries out to reset them to the default volume. Complete waste of money.
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Horrible app.
It’s 2023 and the app operates as if it were 2001.
It’s pathetic.
It’s pathetic.
Appli
L’appli fonctionne de temps en temps. Problème de synchronisation avec l’appareil auditif.
Il faudrait l’améliorer .
Il y a a priori plusieurs mode possible
- normal
- restaurant
- foule
- tv
Mais impossible de les dissocier sur l’application .
A revoir
Il faudrait l’améliorer .
Il y a a priori plusieurs mode possible
- normal
- restaurant
- foule
- tv
Mais impossible de les dissocier sur l’application .
A revoir
Pointless
Used to have settings like restaurant or meeting. Now only volume control that if late doesn't work. Other apps “not available in my area.” On 2nd set of Starkey HA’s. Lots of spiel as to new Genesis line, hut thus app remains an afterthought … or no thought.
Upset
It would be nicer if we were able to control the equalizer
Doesn't work
It's a real shame that a company like Starkey, which makes one of the best hearing aids has a crappy app that doesn't work.
Terrible and inconsistent
This app is one of the worst experiences I’ve had. To spend $8000 on hearing devices and have to be relegated to this poorly designed app is a big disappointment.
Does not work
This app does not work. I have small in-the-canal aids. The only way to adjust volume is through the app. Three years ago when I got the aids the app worked. Now it does not. I contacted Starkey which did not help. I was told to delete the app and reinstall. I did this several times. Still does not work. Aids which cannot be adjusted are almost useless. Starkey charges thousands for their product. The app is a critical part and should work.
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Ready for change
Had Starkey in the ear hearing aids for 10 yrs got new aids last year but very disappointed. T2 app is very poor and does not work half the time. Aids do not work well without T2 app. Will be looking to purchase new aids from a different vendor.
No explanations of functions
The app explains the obvious (swipe up, swipe down), but there’s nothing to explain what ”memory” is. After swiping, there is no feedback to indicate whether the hearing aid made the change.
Minimaliste cette application pas possible de réglages personnels
Volontaire peux-être pour nous diriger vers les magasins.
Jadis cette application permettait de faire des réglages personnalisés soi même, ce que font n’importe quelles applications des casques audios .
A quand cette possibilité ?
Jadis cette application permettait de faire des réglages personnalisés soi même, ce que font n’importe quelles applications des casques audios .
A quand cette possibilité ?
