App Not Reliable
Calls come in but then the person on the other end can’t hear anything. It’s a constant struggle. We lost several calls in one day causing internal frustration and loss of revenue. Test out the app extensively before you buy. Buyer beware.
Buyer beware!
Drops calls more often than it answers them, or has static when making a call. Customer service is non-responsive. I regret using this service for my small business.
It was okay but now it doesn’t even work
So before the last update, the app already wasn’t great but it allowed me to answer a call if I was away from my desk phone. It never gave me an option to place a call on hold though which was frustrating. And also if another call came in, it would still ring loudly in my ear while I was trying to hear the other person.
And now since the newest update, the app won’t even open. I’ve tried restarting my phone, I tried deleting the app and redownloading it, nothing works.
And now since the newest update, the app won’t even open. I’ve tried restarting my phone, I tried deleting the app and redownloading it, nothing works.
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Stay Away
Literally the worst app I have ever used. It doesn’t let you log into or out of your queue without trying 10-20 times, more often than not the person on the other end of the line cannot hear you speaking, even when someone else answers the call your phone will keep ringing and it won’t stop until you hit the decline button. It would actually ring until your phone dies even though there isn’t anyone to pick up the phone for.
So much frustration with this app. Just stay away.
So much frustration with this app. Just stay away.
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One poor component of an overly poor system
Writing this to hopefully save another company from making the mistake mine did by going with a Star2Star phone system. The entire Star2Star phone system has been one giant frustration and nightmare. Nothing works the way it’s supposed to. We’ve had to implement so many workaround solutions just to achieve basic functions we were told were available. If you work in the technology department and expect to be able to configure anything yourself, forget about it. Even basic user management, such as changing an email address, is so locked down no one can do it except for your “Star2Star Channel Partner.” The Starphone app is just one small part of terrible overall system and company. The call quality on the app is poor and consistently unreliable. The app is incredibly basic and lacks so much functionality. Our employees immediately became frustrated and stopped using their phones when we switched to Star2Star. There are terrible design decisions all across the design and implementation of this phone system. I feel nothing but disgust for and betrayal from this company. This has been the worst product I have ever dealt with as an IT professional. I cannot stress this enough: AVOID STAR2STAR AT ALL COSTS.
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Terrible
This app needs some major updates. Unfortunately Star2Star is what my company has always used and i don’t have any say in this, but I do have the pleasure of calling the phone company on a weekly basis to trouble shoot app issues 🙄 So many calls are missed and the only way the app works is if you constantly delete it and reinstall. I hope they come up with a solution soon because this is super frustrating.
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Good system.
Good system. Would highly recommend. Versatile and gets the job done correctly.
Complete nightmare
Horrible app you miss 99 percent of your calls nothing works right
Works great
Works great when you have a good data plan or good WiFi! Very cool making a out bound call from the businesses caller ID.
Trash
I have to re download this app every day and pray that it will work correctly as my business is counting on it.
It is very inconsistent. When it works - it does it’s job. As customers we need this to work 100% of the time. Our business is relying on this during trying times working remotely.
It is very inconsistent. When it works - it does it’s job. As customers we need this to work 100% of the time. Our business is relying on this during trying times working remotely.
Unreliable
Unbelievable how unreliable this app is. Calling out is ok, I suppose. That’s if it stays connected. Inbound calls simply do not complete most of the time. As an admin for this phone system, I’ve had to leverage the “Find Me / Follow Me” feature provided by Star2Star, in ways never intended, just to get calls to my Care Managers. It’s embarrassing to have to issue a product like this, especially during a time when remote availability is more important than ever. Then they complain they are missing calls, and I simply have no solution to make it any better. We’re into this system for 6 figures. Can’t turn back now, and they know it.
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Garbage
Calling this app garbage is an insult to actual garbage. It only rings if the app is open on the screen, calls go right to voicemail if in background. No app is going to hijack my phone by not being able to use other apps just to keep this one open. Stay away!!!
Receptinist
This app does not work 3/4 of the time people can’t hear you it keeps cutting out hangs up on people doesn’t go to the transfer screen to transfer calls I would not recommend this to any business
Only works sometimes
Hangs up on my calls, only works sometimes creating a terrible customer service!
Bugs and Crashing
It constantly crashes and has bugs. It’s messed with my phone a lot. I can’t even hang up Starphone calls, I have to act like I’m turning my phone off to get the call to end. More than half of the time it doesn’t even connect the calls or it drops them.
App is useful but crashes often
The app is efficient for what we need. We are using the star2star communications to be able to work from home. The problems are that the app crashes often, if you are talking to someone internally for more than 5 mins it will just go dead on one line and hold on the other, and often times it won’t even let you into the app. I am having to delete it and redownload app DAILY.
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2020 update broke the app
App won’t login and says that my device doesn’t have an active internet connection. Error Code 150. Due to Corona Virus, everyone is working remotely and Star2Star broke their starphone app!! Why?????
Kicks you out
I’ve used the app for several months with no issues and suddenly I can’t log in - a message tells me that there is no extension associated with my account and won’t log me in. My phone number associated with my account has not changed. There’s no way via the app or my online account to troubleshoot this.
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Complete Garbage
Works occasionally at best and when it does the call quality is usually terrible.
Snapshot in App Store Misleading
My company uses another Star Communications product called S2S Softphone. We were approached with the Star phone option a few months ago but turned it down because it was not able to conference 2 lines together on a call (according to Star Com, and our intermediary vendor, Interface)
I came across the app and out of curiosity checked out the features; I had no idea that there was an App and thought this was pretty cool especially because the first screenshot previewing the app shows a Merge feature.
I revisited the discussion with our intermediary rep because this was not possible before; sure enough we were told that this is still not a feature that Star Phone offers.
While a decent product, I think it is very misleading to show that button when it apparently does not work.
I came across the app and out of curiosity checked out the features; I had no idea that there was an App and thought this was pretty cool especially because the first screenshot previewing the app shows a Merge feature.
I revisited the discussion with our intermediary rep because this was not possible before; sure enough we were told that this is still not a feature that Star Phone offers.
While a decent product, I think it is very misleading to show that button when it apparently does not work.
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