Still terrible kaseya app
Clearly not much focus put on this app by kaseya. Like much of their software no focus on UX testing. First off if you say you use BMS and VSA and ITGlue you won’t get all 3. The ticket app just doesn’t work. Authentication issues. If you use Face ID you still have to go root out your 2 nd factor auth code. Pretty lame. Always seems like beta code that just checks a box for their today they have a mobile app so their competitors can’t say they don’t. Sad cause we customers pay a lot for nil functionality.
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Broken IOS 16.6
iPhone 14 pro max newest iOS not working.
Live connect doesn’t work
Getting error “Response could not be serialized. Input data was nil or zero length.”
Using iPhone with iOS 16
Using iPhone with iOS 16
Gone from frustrating to useless.
I could live with the problematic on-screen keyboard (Remote Desktop has a great one - try copying it). I could live with the regular lock ups of the remote session as all I had to do was flip to another app and back. Now when connecting to an agent using LiveConnect, all I get is “response could not be serialized”. I need to break out my laptop every time to assist a user which is a lot less convenient.
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Excellent tool for MSPs.
I use this almost daily when out in the field. I can manage all of my client machines from a single iPad or iPhone. I occasionally have an issue where it will lock up during a remote session, but simply disconnecting and reconnecting to the client makes it work again. Hopefully this will be addressed in future releases. Other than that tiny issue, I am completely satisfied with this application. It’s the perfect tool for any MSP.
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