Kaseya Fusion User Reviews

Name: Kaseya Fusion
Rating: 2.84444 (45 reviews)

Kaseya Fusion

Kaseya International

💼 Business

Customer Experience

Positive experience24.0% of reviews

Neutral0.0% of reviews

Negative experience76.0% of reviews

~ Based on 25 written reviews from the US App Store.

Is Kaseya Fusion Safe?

Kaseya Fusion has mixed safety signals based on user ratings. AppsHunter Safety Score for Kaseya Fusion is 61/100.

This assessment is based on 45 user ratings, with an App Store average of 2.8/5.

Safety Analysis

42.2% of ratings point to a safe experience

2.2% of ratings suggest some concerns

55.6% of ratings point to a risky experience

~ Based on 45 App Store ratings for Kaseya Fusion.

Is Kaseya Fusion Legit?

Kaseya Fusion appears to be a legitimate app. AppsHunter Legitimacy Score for Kaseya Fusion is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Still terrible kaseya app

Clearly not much focus put on this app by kaseya. Like much of their software no focus on UX testing. First off if you say you use BMS and VSA and ITGlue you won’t get all 3. The ticket app just doesn’t work. Authentication issues. If you use Face ID you still have to go root out your 2 nd factor auth code. Pretty lame. Always seems like beta code that just checks a box for their today they have a mobile app so their competitors can’t say they don’t. Sad cause we customers pay a lot for nil functionality.

Jrotc brat

2 years ago

Broken IOS 16.6

iPhone 14 pro max newest iOS not working.

Dreamfeaster37"

3 years ago

Live connect doesn’t work

Getting error “Response could not be serialized. Input data was nil or zero length.”

Using iPhone with iOS 16

Dolce54

4 years ago

Gone from frustrating to useless.

I could live with the problematic on-screen keyboard (Remote Desktop has a great one - try copying it). I could live with the regular lock ups of the remote session as all I had to do was flip to another app and back. Now when connecting to an agent using LiveConnect, all I get is “response could not be serialized”. I need to break out my laptop every time to assist a user which is a lot less convenient.

JermCool

4 years ago

Excellent tool for MSPs.

I use this almost daily when out in the field. I can manage all of my client machines from a single iPad or iPhone. I occasionally have an issue where it will lock up during a remote session, but simply disconnecting and reconnecting to the client makes it work again. Hopefully this will be addressed in future releases. Other than that tiny issue, I am completely satisfied with this application. It’s the perfect tool for any MSP.

Chameleon Tech Services, LLC

4 years ago

Notifications?

Can we have a notifications option so that we can get notified when tickets come in or a client responds? This would make the app much better and more usable.

El__Mustache

5 years ago

Works well… when it launches

I’ve been using this app to access BMS for some time now. Works well enough. Now suddenly my app closes every time I open it. I’ve reinstalled twice to no good effect. What gives?

Wooooooooooooah

5 years ago

1.10.1 doesn’t work in iOS 15.1.1

The latest update that just came put does not work for in latest iOS version. Just opens and then crashes!!!! Need to fix and release update asap!!!!

Jprosy

5 years ago

Missing Wake on Lan

Hi, where is the wake on lan button? App gets better. Need more basic functionality like WOL.

SchmidSP

5 years ago

Update

When are you planning on coming out with an update to this application? We have been using this application with our BSM and it is very, very limited at what we can do with this application on our mobile device. It almost appears this was just thrown together with very minimal features and published just so you could tell customers you have a mobile application that works with the software.

What is the road map for this application?

andrewgpa

5 years ago

Nope

I had no expectation and I was still let down.

Another update, another lack of SSO for VSA.

App is completely useless for clients using SSO for security.

RabidNinjaGerbil

5 years ago

Nice

I have been looking forward to this release! I can finally run my kaseya scripts through my phone. keep it up! Sweet!

EddieD04

6 years ago

Response from developer

We appreciate the feedback. We have exciting new functions coming to Fusion such as live connect components and more.

Getting Better

The agent lists for the VSA are finally sorted.

They had turned on the ability to run VSA scripts and then immediately turned it back off...BUMMER! That would make it more useful!

You can clear alerts that are from VSA monitoring.

No idea how useful it is for BMS users as we don’t use BMS ....

It should eventually include all features of LiveConnect to be a completely useful app.

tom.fehlberg

6 years ago

Response from developer

Hey Tom We have recently published our latest Fusion release which includes MFA, Agent Procedure Execution and Logs along with enhanced filtering capability. We are working towards Live Connect functionality as we speak (service and process management just to name one). We look forward to your updated review.

No Two Factor Auth Support

How can you not support connecting to the VSA that has your own MFA Passly/AuthAnvil setup in this day and age. With all the attacks against MSPs everyone should have MFA enabled on any critical service. Yet this cannot support such security measures. Just like everything Kaseya, it’s all duck tape and bailing wire with no team talking to any other. How about you try supporting the whole product for once.

the_wretched

6 years ago

Response from developer

Hello - We have recently published our latest Fusion release which includes MFA, Agent Procedure Execution and Logs along with enhanced filtering capability. We are working towards Live Connect functionality as we speak (service and process management just to name one). We look forward to your updated review.

No MFA support for VSA

The app doesn’t currently support MFA with VSA.

JB-987654321.0

6 years ago

Huge time saver

Love the new features and this has been a huge time saver for me.

ConchisErin

6 years ago

Unable to use with MFA

Kaseya required MFA 2FA late last year. However I am unable to log into this application with the MFA active, telling me to whitelist the account. This seems very counter intuitive and against your own policies.

TecktUser

6 years ago

Response from developer

Nice Application

I really like being able to view/edit/create tickets on the go! I can see the future of the design and expect a lot of great features to be added as it matures. I’ve never had an error message and pretty easy to use!

Funtodo 07282012

6 years ago

Response from developer

Thank you for your review and support. We look forward to delivering the enhancements we have planned for Fusion

No remote control

There is no remote control or Remote Desktop access which means not solving your customers problems. You can tell your customer about the CPU in his Dell as if that ever happens. Been waiting 6 months for this app. What a joke.

Genesis Giants