State Auto User Reviews

Name: State Auto
Rating: 4.2625 (160 reviews)

State Auto

State Automobile Mutual Insurance Company

💼 Business

🌟 Lifestyle

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Horrible Company

DONT GET THIS COMPANY FOR BUSINESS INSURANCE THEY WILL NOT FIGHT FOR YOU!!!!

GottaWinOneTime

2 years ago

No information

App is worthless, doesn’t display policies, upcoming invoices or paid invoices. Why have an app?

poolnothot

3 years ago

Inefficiency

The app is so pathetic that includes agents, automatic call center and the whole company

archieandking

3 years ago

Poor customer service

Hard to contact them ever and poor customer service when you finally reach someone. Then they will jack your rate way up if you have to file a claim ever like first one for less than $10,000. Really rude agent also. Super disappointing.

dfghfcghh

3 years ago

App is trash

I cannot make changes to my policy online. And then, when I call your number, I can never get in touch with a real person. The automated services never switch me over to an agent.

Cal32874

4 years ago

Terrible app

Can’t even see the letters when typing this review. Useless to pay bills.

mlsmith60

4 years ago

Response from developer

I'm sorry you're having problem paying your State Auto insurance bill in the mobile app. Please contact customer service at 833-SA-HELPS for assistance.

Great company buttttttt

This company is great but the app is horrible do not forget your password you will have to enter 10 different times and then it will still say you’re not allowed on this web browser you have to go completely out then back in and the saga continues then they ask you to identify pictures that you need a magnifying glass for and even when you pick the right ones it will give Do you more if you pick it’s ridiculous

Rooofergurl

4 years ago

Response from developer

We're sorry you had trouble with resetting your password. Did you select the "Forgot password?" option on the State Auto insurance mobile app? That would take you to your web browser to manage your password. Password management is handle by our web app, not the mobile app. If you have further trouble, please contact us at 833-SA-HELPS.

n/a

first time user pretty simple and easy

wassana70

4 years ago

Response from developer

Thank you for your feedback.

Add ID cards for Wallet

Please add an option to save Auto Insurance ID cards to Apple Wallet.

Kulnain

4 years ago

Response from developer

Great news! This feature does exist in our app today and we'd be happy to assist you in adding these. Feel free to reach out to us at 833-SA-HELPS or use the chat feature in the app for more support.