The worst
I’ve had the worst experience trying to access my account over these past few days I’ll put all my information in and it will tell me it’s incorrect and calling the bank is 0 help. I have no access to my account and no matter how many times I try to reset my password it will not let me.
Terrible
.
Money glitches, use another bank!!
I’ve been banking with State Employees Credit for a good few years now. My step dad had created an account for me when I was a teen to manage my first debit card. I just kept using the bank since there weren’t many issues at first. The bank supposedly was supposed to have an early direct deposit service (which it didn’t), but I didn’t mind so much, as long as I got my check on the day I’m supposed to and no later. The banking app started to have problems a couple years back where it would show that you still have spendable money in your account. I go to spend that money I supposedly have, and check my account later that day and I have even LESS money than what I should with what my spending balance originally said! Just the other day, my account said I had $500. I didn’t before, and though maybe the bank deposited part of my work check early (as that’s something they can do). Well I go to spend my money again, and now I have -200 in my account. These glitches are costing me so much, it’s ridiculous. I wouldn’t bank with them, I wouldn’t use the app, and I wouldn’t trust them. The bankers at my local SECU are nice, and I know it’s not their fault, but don’t bank with them. There’s nothing that they can do to help since it’s a bigger issue.
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Poor online service
Still have to call by phone. Can not get on and just pay easy with my debit card
Frustrated and elated
The app is a little testy but when you go into main SECUNM.ORG put your id and password, I needed temporary because of issues with my phone software. After I erased the software with the help of Apple Store. Reloaded it. Then I had to call SECU and they were successful in helping me load the app again. Happy again!
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Can’t access my account
I had gotten a new phone and I upon going to the app I realized I forgot my password. I tried to do a password reset but it’s asking me for a member ID, e mail and my account number. I was under the impression SECU would NEVER ask you for your account number? I put in all of my information and I’ve been told I can’t access my own account even though all my information is correct. This only started happing after this newest update and it’s frustrating. The last update was annoying too but this one is far worse.
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Horrible Customer Service access.
This new system still has bugs. Been on hold way too long. And the app doesn’t appear. Am thinking of leaving SECU after 20 plus years.
Worst App Ever Created
I can’t even log in to this app! I’ve tried logging in on two different phones. I’ve had my password reset a million times.No employee can help me troubleshoot, they claim they have no issue on their phones. I have two iPhones so I’m not sure if it’s a compatibility issue with iPhone. How in our modern age can a company have such challenges with offering a basic functional app??? Literally atrocious
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Can’t access my account at all.
By looking at the other reviews I’m not alone on this despite not using this account for literal years. I used to only need my member number and a password to access my account. Now it is just rejecting my login and change password attempts. I called the bank and they said that I need to make an entirely new account. Well guess what happened when I tried that. It rejected it told me to CALL THE BANK AGAIN. I’m just gonna go to the bank and see what in the name of Ares and Athena is going on because I do not have the patience for this.
Seriously guys, you didn’t need to do this. The old site and app were great. All you guys needed to do was follow the saying “if it ain’t broken, don’t fix it.”
Seriously guys, you didn’t need to do this. The old site and app were great. All you guys needed to do was follow the saying “if it ain’t broken, don’t fix it.”
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Ok on & z oz8& Ed my o
An
Long State ECU member
Obviously I’m not the only one that has issues signing in.
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Terrible and the help is even worse
Unnecessary and Irresponsible
No idea why SECU paid to update this app, it is not compatible with iPads (shows up as a tiny box in the middle of the screen), does not yet link to any of the accounts (shows zero balance on all accounts) and I wouldn’t trust it for making deposits yet. I have been charged multiple overdraft fees for the first time since opening this account 12 years ago. This is a very irresponsible action for a fiduciary to take, when holding the accounts of thousands of families hostage.
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Appallingly terrible.
This app revision is a complete failure. Terrible design from head to toe, and non-functional. These criticisms extend to the website overhaul as well.
The app is so poorly made, multiple Bill Pay payments did not go through and made my payments late.
Modern app and web design if rife with this type of garbage and it needs to stop! The previous app was on an entirely different plain of existence in regards to functionality compared to this absolute piece of garbage.
The app is so poorly made, multiple Bill Pay payments did not go through and made my payments late.
Modern app and web design if rife with this type of garbage and it needs to stop! The previous app was on an entirely different plain of existence in regards to functionality compared to this absolute piece of garbage.
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Please bring back the old app!! I may have to switch banks because of this!
We have no idea how much money we do or don’t have! The transactions are not accurate! This is messing with our finances. We may be forced to switch banks! My family and I hate this new app. We have been discussing switching banks! I am literally about to have a break down!!
My husband and I hate this app
The previous app was easier to understand, it used to be easier to follow our transactions, this app isn’t accurate and is too complicated. Not to mention, secondary account holders can’t even log in. I’m still waiting for the bank to help get access for the secondary holder. We are having to write down everything we spend to make sure we have enough to cover everything. This app is just making it easier for the customers to overdraft because one could be thinking they have $300+ and in reality, they have $30. There is no way of seeing what is pending or for how much. It’s just going to be easier to transfer all our money to a different bank. This app is too frustrating.
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Rubbish
This app locks up continously. It needs to be removed and reinstalled in order to work. I do not trust it.
Terrible! Bring back the old App please!!
This app is complicated! It does not show correct info! I want to know what is going on with my accounts and with this app I am unable to do so because it is inaccurate info.
New update is NOT user friendly
It has been a nightmare trying to simply log in into the new updated app. I have tried logging in for DAYS and NOTHING. I have never had problems with the app until now. I hope it gets fixed ASAP!!
An Epic Failure
This new app and new platform are an epic failure. I was unable to access my account for a week. And a week after finally re-gaining access to my account, I am STILL unable to pay my bills online. Avoid this credit union!!
