Frustrating experience, poor UI, and confusing hardware setup
I recently used the Statiq app to charge my EV at 7 suryapet,the entire experience was deeply frustrating. Both the app-level software and the physical charger hardware need a massive overhaul.
Abysmal App UI: The app user interface is poorly designed, clunky, and gets stuck multiple times during a session. Navigating it is an exercise in patience.
Deliberately Obscure Naming: The charger and gun names in the app appear to be kept deliberately small and confusing.
Missing QR Codes: There are no QR codes directly on the chargers to scan and seamlessly select the correct unit.
Confusing Nomenclature Leads to Wrong Charges: At the location I used, there were 4 chargers with 6 guns total, all suffering from poor nomenclature. Because of the confusing names and lack of clear mapping, I ended up selecting the wrong charger/gun. To make matters worse, I got charged for electricity I never actually received due to this flawed setup.
Compared to cleaner, much more intuitive interfaces like Voltron's, Statiq is miles behind. These guys urgently need to improve their UI at both the app level and the hardware level before users lose complete trust. Avoid until major fixes are rolled out.
Abysmal App UI: The app user interface is poorly designed, clunky, and gets stuck multiple times during a session. Navigating it is an exercise in patience.
Deliberately Obscure Naming: The charger and gun names in the app appear to be kept deliberately small and confusing.
Missing QR Codes: There are no QR codes directly on the chargers to scan and seamlessly select the correct unit.
Confusing Nomenclature Leads to Wrong Charges: At the location I used, there were 4 chargers with 6 guns total, all suffering from poor nomenclature. Because of the confusing names and lack of clear mapping, I ended up selecting the wrong charger/gun. To make matters worse, I got charged for electricity I never actually received due to this flawed setup.
Compared to cleaner, much more intuitive interfaces like Voltron's, Statiq is miles behind. These guys urgently need to improve their UI at both the app level and the hardware level before users lose complete trust. Avoid until major fixes are rolled out.
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App login issue
I cant login and when i contact customer support he told me to change the country to india and am from UAE. Hes not helping and late response after 30 minutes he speaks then silence i type for my self !!!
Relocation service not available yet
To dear all readers, they are very poor in relocating your personal EV charger if you change home. So be aware. I have paid full upfront fees around 20 days ago, but charger relocation request still not done. And they respond to your request even. Very pathetic services. After many days on 05 Aug 2026, it is done, so for now, thank you.
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Deceptive Pricing and Unwanted Membership Charges – Avoid or Check Your Invoices
I recently used this EV charging station, and my experience was incredibly disappointing due to a lack of pricing transparency. Before charging, the rate was clearly advertised at 25 INR/kWh. However, upon reviewing the final bill, I was charged 30 INR/kWh.
Furthermore, I was forced into a 3-month "membership" fee of 600 INR that was neither requested nor explained as mandatory. This feels like a predatory practice designed to inflate costs under the guise of a service subscription. For a growing industry, this lack of honesty regarding billing is a major deterrent. I strongly urge potential customers to double-check their invoices against the advertised rates before finalizing payment. I hope the management addresses this discrepancy and reviews their billing ethics immediately.
Furthermore, I was forced into a 3-month "membership" fee of 600 INR that was neither requested nor explained as mandatory. This feels like a predatory practice designed to inflate costs under the guise of a service subscription. For a growing industry, this lack of honesty regarding billing is a major deterrent. I strongly urge potential customers to double-check their invoices against the advertised rates before finalizing payment. I hope the management addresses this discrepancy and reviews their billing ethics immediately.
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Good experience with BE6
I have been using Statiq charger for about 3 months and so far experience was good. It has automatic charging feature which is of great convenience and just need to plug the car and go. Also I contacted customer care about Statiq miles and they were very helpful in getting discounts. I use app on iOS and it works good. One minor issue observed with charging time today since it was showing 9 hours for full charge whereas my car took little more than one hour to top up from 15% to 100%. This was working before and expecting this to be fixed with an upcoming update.
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