Traps your money, flawed tax system & terrible support I've used multiple EV charging
I’ve used multiple EV charging networks, and Tata EZ Charge is hands-down the worst app on the market. Here is exactly why you should avoid it:
1. Trapped Funds: Every other top private player allows you to refund your wallet balance if you decide to close your account. With this app, once your money is added, there is absolutely no way to get it back.
2. Broken Tax Logic: Unlike other apps that calculate your tax at the end of your charging session, this app deducts GST upfront when you add funds to the wallet. If you have an insufficient balance in the middle of a session and need to top up, the tax calculation becomes a mess and you end up paying unnecessary extra taxes just to keep charging.
3. Nightmare Customer Care: You expect a certain standard from the Tata brand, but the support team is completely unprofessional. They offer zero proper solutions and their behavior is totally unacceptable.
Overall, this app is a massive frustration. It would honestly be better if they just shut it down entirely rather than trapping users' money with a broken billing system. Avoid at all costs and use other charging networks!
1. Trapped Funds: Every other top private player allows you to refund your wallet balance if you decide to close your account. With this app, once your money is added, there is absolutely no way to get it back.
2. Broken Tax Logic: Unlike other apps that calculate your tax at the end of your charging session, this app deducts GST upfront when you add funds to the wallet. If you have an insufficient balance in the middle of a session and need to top up, the tax calculation becomes a mess and you end up paying unnecessary extra taxes just to keep charging.
3. Nightmare Customer Care: You expect a certain standard from the Tata brand, but the support team is completely unprofessional. They offer zero proper solutions and their behavior is totally unacceptable.
Overall, this app is a massive frustration. It would honestly be better if they just shut it down entirely rather than trapping users' money with a broken billing system. Avoid at all costs and use other charging networks!
Show more
Most Reliable charging network in India
Tata makes travelling fun and cost effective with their network of EV charging stations across the country, they are silently expanding their reach and enabling the EV revolution in India. Most dependable and reliable EV charging stations and when you learn that there is s Tata charging station around, you know you are in good and safe hands, it never fails you…Have been to many hill stations and in plains as well, other chargers make throw a tantrum at times, but when I site a Tata charger I’m relieved and assured of excellent services. I own 2 EV cars for now 2 years and enjoying every bit of it 🫡
Show more
Response from developer
Thank you for your valuable feedback and trust. We’re glad to be a part of your EV journey. Happy charging!
Please update
I have visited charging station at kamps corner but it was not working
And in application it shows available .
Please update status of charging station correctly 🙏🏼🙏🏼🙏🏼
Please mention which charging station is working and which is not working ...
So it helps customer to reach at proper charging station ...
And in application it shows available .
Please update status of charging station correctly 🙏🏼🙏🏼🙏🏼
Please mention which charging station is working and which is not working ...
So it helps customer to reach at proper charging station ...
Show more
Response from developer
Sorry that you experience this in our app. To help us understand more about the problem that you are facing, please send further details along with your contact details to evchargercare@tatapower.com
This is joke in the name of Update
Asked them to help me find out Public charger in Mumbai as there is no filter available in the app which can simply do the same. They can't help. Asked them to remove charger or at least put RLS so that others can't see it again no action. This is what happens when people think there is no accountability
Update: based on your reply, First learn the problem statement that customer is highlighting. Your response is useless.
Update: based on your reply, First learn the problem statement that customer is highlighting. Your response is useless.
Show more
Response from developer
We regret the inconvenience caused. You can filter available chargers using the filter option at the top-right corner of the app. This will help you narrow down chargers based on availability and other preferences. For any further assistance or suggestions, please connect with us using 'Send us an Email' option in 'Help and Support' section of the app.
Best app in my opinion
I’m using this app since last 2 years & many times so chargers were not working but if u call them & request to start they always open to help you to connect.
Response from developer
Thank you for your valuable feedback!
