Pathetic customer service
Response from developer
We're truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is certainly not the level of service we aim to provide. We request you to kindly write to us at support@bolt.earth with your charger ID, registered contact details, and a brief description of the recurring issues. Our team will review the matter thoroughly and work towards resolving it at the earliest.
Frequent Charging Disconnections – Needs Immediate Fix
Out of every 6–7 charging sessions, at least 2–3 end up with repeated disconnections. Typically, the charger disconnects after about an hour, and then continues disconnecting every 20–30 minutes. Each time, I have to go back to the parking area and reconnect the charger manually, making overnight or unattended charging practically impossible.
This not only causes inconvenience but also increases the overall charging cost, as the base charges still apply despite the interrupted sessions. More importantly, the vehicle often remains undercharged because the charging cycle keeps getting interrupted.
As this is a recurring issue and not an isolated incident, I request the Bolt team to investigate the charger thoroughly and resolve the problem permanently. A reliable charging experience is essential for EV owners, and the current performance falls well below expectations.
Charger doesn’t stop even after the time set is elapsed
Response from developer
We sincerely apologize for the inconvenience caused and understand how concerning it can be when a charging session continues beyond the selected duration. We also regret the difficulty you faced while trying to reach our support team. We understand that a complaint has already been raised, and our technical team is actively investigating the issue. We appreciate your patience and will work towards resolving this at the earliest.
Charging issues
Response from developer
We sincerely apologize for the experience you've had and appreciate you taking the time to share your feedback. We understand your concern regarding charging duration and how important it is to predict the vehicle's charging level accurately. Currently, our charging sessions operate based on an Energy Cut-off feature, where the estimated energy is calculated using the selected vehicle and charging duration. Once the estimated energy is delivered, the session ends automatically. We understand that this may not always align with real-world charging expectations, and your feedback on improving the estimation logic has been noted and shared with the relevant team. We’re also sorry that your support experience did not meet expectations. We take this feedback seriously and will continue working to improve both our product experience and customer support.
