Charging issues
Response from developer
We sincerely apologize for the experience you've had and appreciate you taking the time to share your feedback. We understand your concern regarding charging duration and how important it is to predict the vehicle's charging level accurately. Currently, our charging sessions operate based on an Energy Cut-off feature, where the estimated energy is calculated using the selected vehicle and charging duration. Once the estimated energy is delivered, the session ends automatically. We understand that this may not always align with real-world charging expectations, and your feedback on improving the estimation logic has been noted and shared with the relevant team. We’re also sorry that your support experience did not meet expectations. We take this feedback seriously and will continue working to improve both our product experience and customer support.
Stable and Convenient but Watch out Phone Battery Usage
Make it faster
Sometime it’s not working fast or properly
M the owner of 2 BoltEarth machines
So the customer go without charging
Please update it soon n make it smooth for people
Always Disconnecting
Response from developer
We’re truly sorry to hear about the difficulties you’ve been experiencing over the past two months. We understand how frustrating it must be when the app keeps searching for the charger and disrupts your sessions.To assist you better and investigate this thoroughly, we kindly request you to reach out to our dedicated support team at support@bolt.earth or call us at +91-84477-46385. Our team is available 24/7 and will work closely with you to identify whether this is an app-related or charger-specific issue and provide a resolution at the earliest.
